Customer Experience Associate, Peerspace

• 1-6 years Corporate CX Experience
• Experience with Intercom or similar CRM
• Passion for problem solving and interacting with customers
• Excellent written and verbal communicator with attention to detail and grammar
• Strong interpersonal skills
• Comfortable asking for additional support when working through difficult cases
• Comfortable prioritizing across potentially competing opportunities/demands
• Able to pick up new technology quickly
• Enthusiasm for improving customer satisfaction and loyalty across broad functional areas and diverse geographies
• Have a sense of humor and enjoy working with others

Desirable

• Peerspace is looking for a remote passionate customer service professional to join our growing Customer Experience Team
• This position offers a fantastic opportunity to learn about our marketplace and provide an exceptional experience for our hosts and guests that book space with us
• Our team acts as the front lines to our users, drives revenue and makes an immediate impact on our product through customer insights
• The hours are 9-6pm EST Monday to Friday and there will be 2 weekend days per month where one will need to be on rotation
• First point of contact for users regarding everything from onboarding hosts to recommending locations and services to guests
• Provide friendly and efficient service via all contact channels (phone, email, live chat, social media, etc.) to Peerspace hosts and guests to make sure they have a seamless, no-hassle booking and overall customer experience
• Display self-discipline, demonstrate productivity, and accomplish job duties in a remote work environment
• Independently work through a queue of tasks with an eye for process improvements
• Identify and execute on opportunities to surprise and delight our hosts and guests
• Identify trends and take an active role in delivering suggestions for process & product improvements