Global Community Engagement Manager, Airbnb
Services
$154-192k
More information about location
Community marketplace for holiday accomodation
Be an early applicant
Community marketplace for holiday accomodation
1001+ employees
Be an early applicant
$154-192k
More information about location
1001+ employees
Company mission
To create a world where anyone can belong anywhere.
Role
Who you are
- The ideal candidate has extensive Community experience, passion and knowledge, especially in developing complex Community strategies, leading community events as well as building and maintaining programs that connect and engage at scale
- 8+ years of in-depth & demonstrated experience with Community strategy, events and building online Communities. Experience with distributed communities will also be helpful
- Previous experience scaling communities while maintaining high engagement
- Strong project management skills with experience in leading programs and processes
- Ability to approach Community through a strategic business lens and align Community goals with business goals
- Familiarity with Salesforce, Google suite, Community platforms, Event management tools and other analytical tools
- Entrepreneurial and action-oriented, with a growth mindset
- Highly autonomous, self-driven - you can build processes from scratch or follow playbooks
- Strong verbal communication and interpersonal skills
- Effective cross functional partner with ability to influence through persuasion, negotiation, and consensus building
- Fluency in English. Another language is a plus
- Passion for Airbnb Products, our Hosts, and the mission of the company
What the job involves
- Airbnb creates opportunities for millions of Hosts to build a business, develop connections with guests and Hosts, and positively impact local communities
- The strength of the global Host community sets Airbnb apart. We keep Hosts at the center of everything we do
- The Airbnb Community team treats Hosts as partners by fostering connection, supporting their development and success, and incorporating their feedback in our product and policies
- The Experiences and Services Community Team is growing and we want you to be part of it!
- The team is part of the wider Airbnb Community Team that supports our global community of Homes, Experiences and Services hosts - one of Airbnb’s most precious assets
- We are looking for a Community Engagement Manager to build our Services Host Community strategy globally
- You will implement and iterate on Community programs that engage Hosts at scale, such as Host events and Host Clubs, while also innovating and testing new methods that can influence and strengthen the global community strategy
- You will work closely with and report to the Community Engagement Lead for Experiences and Services
- Develop and own the community engagement strategy for global Service hosts including how to support, grow and engage these hosts at scale
- Act as the primary liaison between
- The central Airbnb Community team and Services Host Communities. Including coordinating and prioritizing cross functional activities, and reporting on overall Community sentiment
- The central Airbnb Community team and the Services Supply teams. This includes partnering with cross functional teams to identify trends, risks, opportunities and develop Community led plans to address or unlock value
- Drive impactful events and initiatives in key markets from conception to completion, ensuring measurable outcomes at every stage. Including developing event specific strategy, project plans, managing budgets, collaborating with cross-functional teams and external vendors, and identifying risks and crafting mitigation plans
- Build the local and global Services Host Connection Strategy to implement in 2026, and the operating model to support
- Be the lead for Community team with regards to local Services hosts insights and feedback
- Organize and lead effective in-person and online Services Community events to listen, connect, and educate services hosts, and grow the Services host community
- Develop and test strategies to educate and connect services hosts at a local level to grow their business and build community
- Influence regional prioritization for local events, regional communities, process improvement, and program feedback
- Test new methods for connecting Homes, Experience and Service Hosts globally
- Lead pilots and drive innovation to advance Community OKRs on health and impact, with clear ways to measure success
Our take
When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector.
Airbnb has been successful in disrupting the traditional holiday lettings sector. Before it existed accommodation was limited to hotels and bed and breakfasts, but Airbnb has mainstreamed the idea of renting out spare rooms or even entire homes. It has created a new sector of hosts purchasing properties to rent out on the platform and provides a level of flexibility and a range of offerings not previously possible for travelers.
Perhaps a victim of its own success, by 2022 supply of Airbnb-listed properties began to outstrip demand in some markets, as hosts overestimated the appetite for domestic travel. However, the company is still posting strong financials and has unveiled new tools to support its hosts in a tougher rental market. With a healthy bottom line and a huge user base, Airbnb is very likely to overcome the current market turbulence and continue its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2020
$500m
GROWTH EQUITY VC
Mar 2017
$447.8m
SERIES F
Total funding: $3.8bn
Company benefits
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
Company HQ
Showplace Square, San Francisco, CA
Leadership
Brian Chesky
(Co-Founder & CEO)Previously an Industrial Designer, studying at Rhode Island School of Design.
Nathan Blecharczyk
(Co-Founder & CSO)Studied Computer Science at Harvard, and had around 4 years of professional Software Engineering experience before founding Airbnb, including interning at Microsoft.
Joe Gebbia
(Co-Founder)Also studied Industrial Design at Rhode Island, and previously founded various design-related startups
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