Pre-Sales Solutions Engineer, Envoy

• You might be a Solutions Engineer if you are technology-forward, enjoy learning new third-party SaaS products, find workarounds to make customers happy, and love playing with the latest technology
• 2–3 years in Solutions Engineering, Sales Engineering, Technical Support, Customer Engineering, or a similar technical customer-facing role
• Basic SQL skills—you can run simple queries and troubleshoot issues with guidance
• Comfort using git and command-line tools (you don’t need to be an expert)
• A foundational understanding of how the internet works (DNS, HTTP, TLS, certificates)
• Some exposure to APIs—you can explain what an endpoint is and how requests/responses work; deeper architecture concepts are a plus
• The ability to write simple scripts (Ruby, Python, or JavaScript) or a willingness to learn
• Resourceful and hands-on. You enjoy figuring things out and aren’t afraid to dive into technical details
• Comfortable talking to customers—from IT admins to software developers—and know how to translate technical details into clear explanations
• An excellent communicator, both verbally and in writing
• A self-starter who likes to own tasks, follow through, and learn new tools or technologies when needed
• Security-conscious and understand why good data practices matter
• Excited to teach others, share knowledge, and grow with the team

Desirable

• The Solutions Engineering team at Envoy lives within the Customer Success organization but touches every team (sales, product, engineering, finance, etc)
• The team is adaptable and has the uncanny ability to pick up new skills quickly
• Each day is different and involves assisting account executives with the pre-sales process, security questions, QA’ing some experimental functionality, or jumping on a call to both triage and solve a customer issue
• The Solutions Engineering team is multifaceted at Envoy and includes elements of sales engineering, API development, support escalations, and world-class enterprise customer support
• Align with the Sales team (primarily SMB, while supporting Channel and/or Mid-Market segments) to assist in all aspects of the pre-sales process, such as technical demos, security reviews/questionnaires, and discussions around technical requirements while setting realistic expectations with prospects and customers. This is typically a co-lead Sales effort in the upmarket segments
• Align with the Customer Success team to assist with expansions and upsells, which may include technical demos of new features, security reviews/questionnaires, technical troubleshooting, and discussions of technical requirements while setting realistic expectations with customers
• Work closely with a customer’s information technology, security, and legal teams to maintain compliance and user security standards
• Be the liaison between customer-facing teams and Product, Engineering, and Design teams. You will be the voice of the customer during product roadmap meetings, ensuring that company goals are aligned with customer needs and that implementation is executed with the best interest of the customers in mind
• Hunt down answers within data tools and logs to uncover sneaky product bugs
• Advocate for Envoy’s customers and provide critical feedback to product and engineering teams to greatly influence the direction of our products
• Educate coworkers on complex technical issues like SAML, SCIM, OAuth, Active Directory, and cloud infrastructure
• Become well versed in Envoy’s Developer & Integration Platform in order to speak and demonstrate how our various integrations are interconnected. This includes understanding our API capabilities to help the customer and/or partner to begin their own development