Senior Onboarding Manager, TheyDo
+ Pre-IPO equity
More information about location
Collaborative workspace for customer journey management
Open for applications
Collaborative workspace for customer journey management
21-100 employees
Open for applications
+ Pre-IPO equity
More information about location
21-100 employees
Company mission
To make companies journey-centric.
Role
Who you are
- 3+ years of onboarding or implementation experience in SaaS, preferably within workflow, research, or CX platforms
- Proven ability to manage complex onboarding projects for enterprise and mid-market accounts
- Technical proficiency, comfortable navigating APIs, data flows, and customer integrations with tools like AWS S3
- Confident handling SSO configurations and guiding customers through the setup
- Strong project management skills, organized, proactive, and able to juggle multiple workstreams
- Empathetic and clear communicator, able to simplify complex topics and support teams through change
- Familiarity with journey management, service design, or design thinking is a major plus
What the job involves
- As an Onboarding Manager, you will lead the implementation and onboarding lifecycle for new customers from kickoff through to Go-Live and transition to the Customer Success team
- You’ll collaborate cross-functionally with Sales, Product, CS, and our Journey Management Coaches to ensure every customer gets maximum value from TheyDo, quickly and confidently
- You’ll define and improve onboarding best practices, standardize delivery frameworks, and own key metrics like Go-Live cycle time, onboarding NPS, and adoption rates
- You’re process-driven but people-focused, and you know how to guide teams through change
- This role requires managing a portfolio of concurrent onboarding implementations, partnering directly with Customer Success Managers (CSMs) and Journey Management Coaches to ensure every customer experience is smooth, consistent, and impactful
- You’ll also play a central role in evolving and scaling our onboarding methodology, ensuring it reflects customer needs, platform capabilities, and operational best practices
- Own the onboarding journey for all new mid-market and enterprise customers, acting as the primary point of contact during implementation
- Support technical onboarding: Lead coordination on tracking technical integrations including work with AWS S3 buckets, APIs, and data ingestion—partnering with engineering where needed. A working technical understanding is critical and the ability to handle SSO set up is a must
- Drive Time-to-Value (TTV): Ensure customers to rapidly connect with their key tooling ecosystem and ensure they are set up for success beyond onboarding
- Design & optimize scalable processes: Create playbooks, templates, and best practices for technical onboarding at scale—and evolve our methodology as we grow
- Project manage multiple technical onboarding implementations in parallel, coordinating internal resources while supported by CSMs and Journey Management Coaches
- Collaborate across teams: Work closely with Sales, Customer Success, Product, and Support to ensure a seamless handoff and exceptional experience
- Serve as a trusted advisor: Guide new customers through journey management best practices and kicking off their adoption of the platform
- Measure and report outcomes: Track onboarding KPIs, customer health, and adoption signals to improve predictability and performance
- Champion the voice of the customer: Advocate for customer needs and feedback across internal teams to drive product and process improvements
Our take
Founded just ahead of the remote work boom, Dutch startup TheyDo has carved out a niche as a software solutions company focused on integrating data and making customer insights more accessible.
As hybrid and remote work reshape the modern workplace, TheyDo has stepped in to help companies navigate the shift with less friction. It's platform is designed to help businesses streamline data, improve workflows, and adapt more quickly to new ways of working.
Now, TheyDo plans to grow its engineering team and bring its "one platform for all data needs" approach to new markets. Already operating in both Europe and the US, the company counts major names like Johnson & Johnson among its clients, putting its in a very good position for further traction across industries and borders.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Mar 2024
$36.6m
EARLY VC
Dec 2022
$14.2m
SERIES A
Total funding: $53.3m
Company benefits
- 💰 Competitive compensation and pre-IPO equity - we like to give our team members ownership with our stock package. When TheyDo succeeds, we all succeed!
- 🌍 Fully remote working with flexible hours - we're staunch advocates for autonomy and flexibility
- 🩺 Health Insurance benefit - at TheyDo our team’s health and wellbeing are a priority. We include tailored support for every employee, regardless of location
- 🌴 Flexible holiday days – We love what we do and equally love taking a break. You'll have a minimum of 25 days of paid holiday per year (pro rata), in addition to public holidays and an extra three days during our annual company-wide winter shutdown in December
- 🧠 Learning and Development budget we encourage everyone to take ownership and invest in their growth and development, providing financial support to benefit you in your role and career
- 🧘♂️Wellbeing budget - nurture your mind and body. We’ll support you in looking after you, whether it's meditation, mindfulness, or a yoga/gym membership
- 👪 Paid parental leave - we'll ensure financial support and time off for you to bond with the newest little members of your family (6 months for the primary carer, and 6 weeks for the secondary carer - fully paid). We provide paid childcare leave when you need to take time out to help your little one recover
- 👨💻Home office or co-working support - choose your ideal workspace with our home office or co-working budget. Whether you prefer the comfort of your home office or the collaborative atmosphere of a co-working space, we've got you covered
- 🗺️ Company events - we regularly connect in-person to strategise, reflect or simply have fun. Our most recent company retreats were held in Spain, Portugal and France
- ⚒️ Latest tech & tools - MacBook Air, Pro or laptop, we want you to have the equipment that you’re most comfortable with. We use tools such as Gather, Slack, Notion, Loom, G:Suite and naturally TheyDo to work collaboratively and asynchronously
Company HQ
Scheldebuurt, Amsterdam, Netherlands
Leadership
Jochem van der Veer
(Co-Founder & CEO)Previously a Service Designer at de.foundation and VDV design, as well as a UX Designer at STRANGELOVE.
Charles Beaumont
(Co-Founder & CTO)Previously an Engineering Lead at de.foundation, Full Stack Web Developer at Lille Hummer, and a Research Engineer at LineSolar.
Martin Palamarz
(Co-Founder)Previously a Strategy and Founding Partner at de.foundation, Interim Strategy Director at Nomads Agency, Interim Agile and Business Design Coach at Randstad Nederland and Lead of Strategy and Delivery at Jungle Minds.
People progressing
Joined TheyDo in 2019 as a Senior Full Stack Engineer, becoming an Engineering Team Lead in 2023 and Staff Engineer in 2024.
Joined TheyDo in 2021 as a Full Stack Engineer before being promoted to Engineering Team Lead in 2023.
Diversity, Equity & Inclusion at TheyDo
Matt Morelo Langan (Director of People)
- TheyDo is an equal opportunities employer. Our customers are diverse, and we believe our organisation should be, too. We nurture an inclusive culture where everyone feels equally important, no matter their background or status. We will never discriminate on the grounds of gender, civil status, family status, sexual orientation, religion, age, disability, education, or race.
Share this job
View 3 more jobs at TheyDo