Senior Implementation Engineer, TheyDo
+ Pre-IPO equity
More information about location
Collaborative workspace for customer journey management
Posted today
Collaborative workspace for customer journey management
21-100 employees
Posted today
+ Pre-IPO equity
More information about location
21-100 employees
Company mission
To make companies journey-centric.
Role
Who you are
- 3+ years of onboarding or implementation experience in SaaS, preferably within workflow, research, or CX platforms
- Proven ability to manage complex onboarding projects for enterprise and mid-market accounts
- Technical proficiency, comfortable navigating APIs, data flows, and customer integrations with tools like AWS S3
- Confident handling SSO configurations and guiding customers through the setup
- Strong project management skills, organized, proactive, and able to juggle multiple workstreams
- Empathetic and clear communicator, able to simplify complex topics and support teams through change
- Familiarity with journey management, service design, or design thinking is a major plus
What the job involves
- You’ll be the face of TheyDo for new enterprise and mid-market customers, guiding them from the first kickoff to a successful Go-Live
- You’ll ensure they integrate key systems, get value fast, and feel confident every step of the way
- This isn’t just customer hand-holding it’s proactive, technically-informed, outcomes-driven onboarding
- You’ll design and scale our onboarding playbook, track success, and work cross-functionally to continuously improve how customers experience TheyDo from day one
- Own and manage the onboarding lifecycle for new customers, be their guide, point of contact, and strategic partner through implementation
- Coordinate technical onboarding steps, including SSO setup, AWS S3 data transfers, API integrations, and ingestion flows collaborating closely with Engineering as needed
- Reduce time-to-value by helping customers quickly connect TheyDo to their existing ecosystem and align teams around journey management
- Build scalable, repeatable frameworks and playbooks to streamline onboarding and create consistency across customer experiences
- Project manage multiple onboarding implementations in parallel, working closely with Customer Success Managers and Journey Management Coaches
- Collaborate with Sales, Product, Support, and Customer Success to deliver a frictionless handover and smooth experience from contract to activation
- Serve as a trusted advisor to customers, educating them on journey management and helping them adopt TheyDo effectively
- Track onboarding metrics like time-to-value, Net Promoter Score (NPS) and adoption rates
- Champion the voice of the customer escalating insights to improve our product and internal processes
Our take
Founded just ahead of the remote work boom, Dutch startup TheyDo has carved out a niche as a software solutions company focused on integrating data and making customer insights more accessible.
As hybrid and remote work reshape the modern workplace, TheyDo has stepped in to help companies navigate the shift with less friction. It's platform is designed to help businesses streamline data, improve workflows, and adapt more quickly to new ways of working.
Now, TheyDo plans to grow its engineering team and bring its "one platform for all data needs" approach to new markets. Already operating in both Europe and the US, the company counts major names like Johnson & Johnson among its clients, putting its in a very good position for further traction across industries and borders.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Mar 2024
$35.6m
EARLY VC
Dec 2022
$13.8m
SERIES A
Total funding: $51.8m
Company HQ
Scheldebuurt, Amsterdam, Netherlands
Leadership
Jochem van der Veer
(Co-Founder & CEO)Previously a Service Designer at de.foundation and VDV design, as well as a UX Designer at STRANGELOVE.
Charles Beaumont
(Co-Founder & CTO)Previously an Engineering Lead at de.foundation, Full Stack Web Developer at Lille Hummer, and a Research Engineer at LineSolar.
Martin Palamarz
(Co-Founder)Previously a Strategy and Founding Partner at de.foundation, Interim Strategy Director at Nomads Agency, Interim Agile and Business Design Coach at Randstad Nederland and Lead of Strategy and Delivery at Jungle Minds.
People progressing
Joined TheyDo in 2019 as a Senior Full Stack Engineer, becoming an Engineering Team Lead in 2023 and Staff Engineer in 2024.
Joined TheyDo in 2021 as a Full Stack Engineer before being promoted to Engineering Team Lead in 2023.
Diversity, Equity & Inclusion at TheyDo
Matt Morelo Langan (Head of People)
- TheyDo is an equal opportunities employer. Our customers are diverse, and we believe our organisation should be, too. We nurture an inclusive culture where everyone feels equally important, no matter their background or status. We will never discriminate on the grounds of gender, civil status, family status, sexual orientation, religion, age, disability, education, or race.
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