Customer Success Manager, Chef Robotics
$120-200k
+ Equity
Autonomous cooking robot developer
Job no longer available
Autonomous cooking robot developer
21-100 employees
Job no longer available
$120-200k
+ Equity
21-100 employees
Company mission
To accelerate the advent of intelligent machines in the world to empower humans to do what humans do best.
Role
Who you are
- Bachelor’s degree in Business, Engineering, or a related field
- 3-5 years of experience in customer success, account management, or a similar role, preferably within robotics or within the enterprise space
- Strong technical acumen with the ability to understand and explain complex AI and robotics solutions to both technical and non-technical stakeholders
- Proven track record of managing customer relationships and driving customer success in a B2B environment
Desirable
- Experience in SQL
- Experience with data wrangling (data science, data engineering, computer science)
What the job involves
- Chef is seeking our first Customer Success Manager to act as the primary point of contact for our customers
- In this role, you’ll own the relationships with our customers and ensure their continued satisfaction with our product
- Our customers drive our growth and our success, and the customer success function is crucial to our business
- You’ll be in close contact with our customers and you’ll collaborate with our sales, product, and engineering teams to drive engagement, long-term satisfaction, and, ultimately, the growth of this company
- Your number one metric will be NDR - do customers buy more robots? If you’re passionate about customer experience and you thrive in the fast-paced, dynamic environment of an early-stage startup, we’d love to hear from you
- Drive NDR: ensure current customers buy more robots
- Measure key metrics like utilization and track them week by week. Do what it takes to improve metrics, including spending ample time onsite with customers
- Build and maintain strong, long-term relationships with key stakeholders at customer organizations
- Act as a trusted advisor, offering strategic guidance to help customers achieve their objectives with our robotics solutions
- Develop and implement customer success plans tailored to each customer’s specific goals and requirements
- Prepare status reports by gathering, analyzing, and summarizing relevant data (Throughput, Utilization, Uptime, etc)
- Conduct weekly meetings with the customers to drive NDR
- Frequently spend time at customer sites, building relationships with customers, training users on established and new systems, finding reasons for utilization gaps, and determining which features/bugs to prioritize to improve utilization
- Identify opportunities to promote additional products and services that enhance the customer’s operations and drive customer renewals and account expansion
- Work closely with the technical support and engineering teams to resolve customer issues efficiently and effectively
Our take
In recent years, kitchen automation has surged, yet challenges persist in addressing the nuanced complexities of food preparation and assembly.
Chef Robotics tackles this by prioritizing food assembly over cooking, acknowledging the diverse factors that shape culinary outcomes. With its advanced robotics and AI-driven software, ChefOS, the company navigates the intricacies of ingredient preparation, cooking methods, and storage conditions, ensuring consistent quality across diverse recipes and ingredients.
Chef's recent funding round underscores investor confidence in its innovative approach. With a focus on robotics-as-a-service (RaaS), Chef aims to democratize access to advanced automation, offering scalable solutions for food businesses. As it expands across the US and Canada, securing partnerships with Fortune 500 food companies, Chef heralds a future where technology enhances culinary excellence, revolutionizing efficiency and creativity in the kitchen.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
54% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2024
$10.5m
EARLY VC
May 2021
$7.7m
SEED
Total funding: $25.3m
Company values
- Customer and User Obsession: We’re here to serve our customers and users. Go backwards from the customers and obsess after giving them the best experience possible
- Deliver results and follow through: Results matter, not "effort." Done is better than perfect. Finish what you start. A documented mistake of an idea that didn't work is positive. Constantly release, test, and deploy little bytes instead of waiting for one large deployment
- Move with extreme velocity and focus: Velocity matters. We’re serving customers where a little downtime can cost millions. Ship fast and be laser focused on what matters. Work smart and hard
- Meritocracy to find the truth: The best idea wins not your seniority. Use logic to support your thinking. Always discuss the idea not attack the speaker. When a decision is made, disagree and commit wholly
- Radical transparency: No passive aggression. If someone isn’t doing something right, tell them. Be brutally honest with feedback and don’t sugar coat anything. Trust in your team
- Hire the very best people: If enough smart people are in a room together, we'll figure it out. Hire slow rather than to "fill a role."
- Simplicity and Frugality: Have just enough and no more. Constantly simplify. Always ask: "how could I accomplish what I'm trying to with 10x less money?
- Play for the name on the front of the jersey: "Play for the name on the front of the jersey...people will start remembering the name on the back." We all have individualistic desires but by working for the good of the company in the short term, you make yourself significantly better off in the long term. When in doubt of how to make a decision, ask: is this in the true, authentic best interest of Chef?
- Challenge your beliefs and aim to find truth: Assume your ideas are wrong and constantly stress test them. The default is that your idea is wrong and that you have to prove it’s right (not the other way around). Seek diverse perspectives. Always ask why, why, why? Break things down to the first principles and then build back up
- Take initiative and win: Figure out what needs to be done - without anyone telling you - and then win. We’re here to win not just for a job
Company HQ
Mid-Market, San Francisco, CA
Articles
Leadership
Rajat Bhageria
(CEO)Previously the co-founder and CEO of ThirdEye Technologies. They now write for both Forbes and TechCrunch alongside being a Managing Partner at Prototype Capital.
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