Implementation Specialist, Tebra
$26.15 - $27.89 USD per hour
Complete operating system for modern healthcare
Be an early applicant
Complete operating system for modern healthcare
1001+ employees
Be an early applicant
$26.15 - $27.89 USD per hour
1001+ employees
Company mission
To unlock better healthcare by helping independent practices bring modernized care to patients everywhere.
Role
Who you are
- 1-2 years of customer facing experience leading or supporting implementations of software solutions
- Experience specifically in SaaS environments in a project coordinator or customer success role is a plus
- Strong analytical skills, project management or project coordinator background
- Excellent communication skills
- Good negotiation, conflict resolution and influencing skills
- Strong multi-tasking, results oriented skills
- Ability to work in a fast-paced environment
What the job involves
- An Implementation Specialist welcomes, coordinates and sets expectations for our customers during their first experiences with Tebra
- Own end-to-end onboarding experience for new customers; involves leading a series of milestone onboarding calls over a 60-day period
- Embrace a sense of ownership over the customer’s onboarding experience and success in their first year with Tebra
- Deliver world-class customer service; create engaging and energetic momentum with customers
- Provide timely communication to assigned customers and internal teams; includes email, phone, and scheduling calls
- Set proper partnership expectations regarding timeline, points of contact, how to receive help, etc
- Gather requirements, contact information & preferences, value drivers and other preferences relevant to product mix purchased
- Identify potential areas of risk if expectations are not aligned, escalate accordingly
- Guide customers through relevant self-paced eLearnings; provide hands-on training as needed by the customer
- Ensure customers are fully set up and adoption of applicable product features is completed before onboarding graduation
- Effectively collaborate internally to leverage resources to ensure each customer’s success
- Demonstrate exceptional problem solving and ability to navigate customer concerns
- Be a product expert and clearly communicate the value of the Tebra product to address all customer needs
- Adapt to evolving internal processes and contribute to continuous improvement efforts, including providing feedback and supporting onboarding workflow optimization
- Ensure accurate and thorough documentation of all customer interactions, key milestones, requirements, and decisions throughout the onboarding lifecycle
Our take
The digital age has demanded that healthcare providers offer services that are more modern but human. Tebra – a marriage of Kareo and PatientPop – offers cloud-based clinical and practice management software for independent healthcare practices that strive to achieve this goal.
Its genesis, a company merger between clinical and financial software and a leader in practice growth technology, has led to an all-in-one platform that is the first of its kind to serve a complete operating system for practices. Whilst competition among similar infrastructure grows, it remains a huge market in which both patients and practitioners are clamouring for solutions, allowing space for new and existing companies to build.
Tebra serves over 150,000 providers , and plans to use its lastest funding to deepend the role of AI across its EHR+ platform. By embedding intelligent capabilities into everything from clinical documentation and revenue cycle management to patient experience and practice marketing, the company aims to reduce administrative burden while helping practices operate more efficiently and profitably at scale.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Dec 2025
$125m
EARLY VC
Jul 2022
$72m
EARLY VC
Total funding: $262m
Company benefits
- Competitive compensation packages
- Employee referral program
- Stock options
- Hybrid work model
- Equipment stipend when hired
- Monthly work-from-home subsidy
- Indoor-outdoor workspaces
- Flexible, paid time off
- 10 paid holidays
- Employee recharge days
- Financial health tools
- Gympass
- Fun Express
- Annual fitness challenge
- Obé Fitness
- Competitive medical, dental, and vision insurance
- 401k
- Employer-funded HSA
- Life and disability insurance
- Employee assistance program
- Accident insurance, critical illness insurance, legal & identity theft protection, pet discount program
- Mentorship program
- Professional development training
- Employee resource groups
- Dedicated DE&I
- Special events and speakers
- Community volunteer events
- Sponsored team events and sports
- Recognition Program
Company HQ
Corona Del Mar, Newport Beach, CA
Leadership
Dan Rodrigues
(Co-Founder & CEO)Previously co-founded Scout and Kareo, serving as CEO for both. Experience as a Software Engineer for RealNetworks and a Managing Partner for Skematix.
Mike Doktorczyk
(CFO)Mike joined Tebra in 2023 as a VP of Finance & Rev Ops, moving into the role of CFO in 2024. Prior to this, he spent nearly 4 years at USerTesting as a Senior VP of Finance.
Kyle Ryan
(CPO & CTO)Prior to joining Tebra in 2018, Kyle was a Director of Deals Strategy at Strategy& and a VP of Product Development at Intuit. He also spent over 13 years at Sony Online Entertainment as a Director/VP of Technology.
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