Manager of ML & AI, Zapier
AI Platform
$254.8-382.2k
Offers equity and bonus. Canada: CA$254.8K – CA$382.2K • Offers Equity • Offers Bonus. Spain: €149.3K – €223.9K • Offers Equity • Offers Bonus
Workflow automation service
Be an early applicant
Workflow automation service
501-1000 employees
Be an early applicant
$254.8-382.2k
Offers equity and bonus. Canada: CA$254.8K – CA$382.2K • Offers Equity • Offers Bonus. Spain: €149.3K – €223.9K • Offers Equity • Offers Bonus
501-1000 employees
Company mission
Zapier's mission is to Make Automation Work for Everyone!
Role
Who you are
- You have 5+ years of experience in Machine Learning / AI and have shipped production systems end-to-end (from design, launch, iteration, monitoring/on-call)
- You have experience leading engineers (people management or clear team-lead responsibility), and you coach through feedback, delegation, and career development
- You can translate ambiguous goals into a prioritized roadmap with milestones, measurable outcomes, and clear ownership
- You have built or operated platform / infrastructure / tooling used by other teams (internal platforms, ML platforms, data platforms, evaluation/experimentation platforms, or similar)
- You have strong software engineering fundamentals (clean, testable code; CI/CD; operational readiness; reliability and incident response)
- You understand ML/LLM system design well enough to guide decisions on serving patterns, evaluation/quality gates, observability, safe rollouts, and cost controls
- You’re effective at stakeholder management at scale: you build trust across dozens of teams (not just a handful of close partners), align on clear interfaces and contracts, and drive broad adoption through documentation, enablement, and pragmatic support
- You have strong product judgment and are comfortable saying no: you push back on low-leverage requests, prioritize work that compounds across teams, and communicate tradeoffs clearly and respectfully
- You balance speed, safety, reliability, and cost, and you default to shipping “works simply” solutions and iterating based on learnings
- You communicate clearly with both technical and non-technical audiences, making tradeoffs, progress, and impact easy to understand
- You use AI in your work today — not occasionally, but as part of how you operate at a high level. You can point to workflows you’ve built, how your approach has evolved through iteration, and the impact on quality, efficiency, and experience — while intentionally applying AI for the right outcomes, setting a high bar for outputs, and taking ownership of what ships
What the job involves
- At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently
- Zapier is looking for a Manager, Machine Learning & AI to lead our AI Platform team within the Data organization. AI is at the core of how Zapier helps customers automate work - powering everything from established AI/ML-driven experiences to new experiments that push what’s possible with LLMs and agents
- This is an exciting moment to join: we’re scaling proven AI capabilities while also building the next generation of AI features, which means there’s real impact today and meaningful greenfield work ahead
- The AI Platform team builds the shared foundations that make it faster and safer for product teams to ship AI/ML-powered experiences: model runtime and serving patterns, LLMOps/MLOps tooling, evaluation harnesses, feature and data access patterns, reliability and cost controls, and developer workflows
- You’ll lead a team of ML/AI engineers focused on enablement at scale, partnering closely with applied ML teams and product engineering to turn cross-cutting needs into reusable primitives, platforms, and golden paths - so Zapier can ship AI features quickly without compromising safety, reliability, or cost
- Lead the AI Platform team: hire, coach, and develop ML/AI engineers; run team rituals; manage performance; and build a strong, inclusive team culture
- Deliver platform outcomes that help product teams ship AI faster and more safely: paved roads, reusable libraries/services, standard patterns, and clear developer documentation
- Own the AI Platform roadmap with your PM partner, translating cross-team needs into a prioritized plan with clear tradeoffs, measurable adoption, and business impact
- Partner cross-functionally with product teams, Applied AI/ML teams, Security, and Data Platform teams to ensure platform capabilities integrate cleanly and are widely adopted
- Drive operational excellence: define SLOs where appropriate, run incident reviews, improve alerting/monitoring, and ensure the platform is dependable and cost-effective
- Participate in AI vendor evaluation and management as needed (requirements, trials, integration plans, and cost/performance monitoring)
- Communicate clearly and often: share updates, tradeoffs, and platform adoption progress; make the work visible; and keep stakeholders aligned
Application process
- Deadline to Apply: April 30, 2026 at 4:00 AM UTC
- The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled
Our take
Even before remote working became the "in thing", freelancers, small business owners, and large organisations have found themselves needing more and more software platforms to serve their operational needs. As people used more software services, Zapier founders saw the need to connect the actions between these software and save everyone some time.
Zapier is the largest integration and automation tool for businesses. Since its founding, Zapier has grown its suite of automation offerings across almost every mainstream software service. The company is one of the most successful to come out of Y Combinator and has also been a pioneer of remote working.
Zapier has so far been able to capitalise heavily on its advantage as one of the first entrants and has had very little actual competition. Software services aren't going anywhere anytime soon, and organisations are only going to need more of them. This puts Zapier in a strong position for growth, but also opens up room for bolder companies to get in on the action. Companies like Airtable and Integromat are already preying on more niche segments of Zapier's market share.
Freddie
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (2 rounds)
Oct 2012
$1.3m
SEED
Sep 2012
$0.2m
SEED
Total funding: $1.5m
Company benefits
- Work from anywhere
- Bonus program
- Unlimited vacation policy
- Great healthcare + dental + vision coverage*
- Retirement plan with company match*
- Stock options for every Zapien**
- 2 annual company retreats to awesome places
- 14 weeks paid leave for new parents
- Home office setup stipend
- Professional development allowance
Additional info
- As a fully remote company with 800+ team members across 40+ states, 38 countries, and 18+ timezones, we’ve adopted a culture of asynchronous work. This work style allows teams to collaborate effectively across locations, time zones, skills, and each individual’s energy levels, and empowers employees to work in a setting that fits their needs. In practice, we live on Slack, with most conversations in public channels. It mimics the open-office feel and allows everyone to search the chat logs if they need to find something that happened when they weren’t around
Leadership
Wade Foster
(Co-Founder & CEO)Prior to co-founding Zapier, wasEmail Marketing Manager with Veterans United Home Loans, and Customer Development Lead at The Idea Works.
Bryan Helmig
(Co-Founder & CTO)Was previously Product Dev/Manager at Veterans United Home Loans.
Mike Knoop
(Co-Founder)Was CPO and Head of Labs at Zapier before becoming President. Previously was a Graduate Research at the University of Missouri.
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