Territory Manager, Honor

• This is a hands-on, high-ownership leadership role for a results-driven operator who thrives in fast-paced environments and excels at building, coaching, and motivating teams
• 7+ years of operational or field leadership experience, including contributing to P&L management and directly leading frontline or quota-carrying teams
• Demonstrated success driving territory or multi-site performance, contributing to year-over-year revenue growth through improved client retention, increased referral lead generation, and higher sales conversion
• Experience operating in a growth-stage or rapidly evolving environment, where you embrace ambiguity, take initiative to test and refine new approaches, implement change, and drive continuous improvement in-market
• Strong analytical and problem-solving skills, with the ability to interpret dashboards, diagnose performance issues, and translate insights into actionable plans; proficiency with Excel and/or BI tools
• Structured, effective communication to drive partnership and influence with frontline teams and cross-functional stakeholders
• Experience leading frontline teams through coaching, accountability, and hands-on support—driving high performance through clarity, consistency, and modeling the work

Desirable

• As a Territory Manager you will own the growth, day-to-day operations, and P&L performance of your territory within Honor’s Owned & Operated business. You will be the operational and cultural leader for your market — accountable for delivering consistent service, developing frontline talent, and driving sustainable revenue and hours growth
• Beyond owning your local territory, you will help shape scalable operating playbooks, test market-led initiatives, and share insights with cross-functional partners to influence how Honor and Home Instead deliver care across O&O markets. Your work will make a tangible difference in the lives of older adults and their families—and will help shape the next generation of care delivery across the Home Instead network
• The ability to run and scale a market is one of the most valuable capabilities within Honor. Leaders who excel in this role are well-positioned to continue to expand the scope of their role within their territory, broader O&O leadership opportunities, and over time, select opportunities across corporate functions or emerging business initiatives
• This role will be a mix of working from home and out in the field in these areas: San Mateo/Santa Clara/Santa Cruz
• Support the P&L for the assigned O&O territory, contributing to revenue growth and operational excellence
• Implement initiatives that contribute to organic YoY growth within the territory
• Collaborate with management and cross-functional teams to support strategies to increase referral lead generation, improve sales conversion, and engage clients more effectively
• Implement operational playbooks that drive consistency and efficiency within the territory
• Execute standardized processes and resource allocation frameworks
• Support efforts to standardize reporting and data accuracy within the territory
• Support the implementation of new initiatives and operational models within the territory
• Contribute to data-driven processes within the territory
• Support and contribute to the development of teams aligned with Honor’s mission
• Execute goals and expectations set by management within the territory
• Support collaboration within the territory
• Key Results:
• Growth: Deliver X% growth in hours and revenue in the assigned territory
• Playbook: Implement metric-driven operating playbooks across sales, recruiting, and care delivery that improve consistency, efficiency, and performance within the assigned territory
• Team: Support the local leadership bench and frontline team by contributing to hiring the right talent, maintaining performance expectations, and supporting a culture of accountability