Technical Account Manager, Integral Ad Science

• We are looking for critical thinkers who are driven to ensure our customers succeed!
• 3+ years working in a technical account/relationship management/client-facing role
• Bachelor's degree in a technical discipline preferred
• Proficiency in JS, SQL, HTML, and data analysis
• Programmatic experience
• Previous experience with web traffic analysis tools and ad serving tags
• Previous experience working with APIs and SDKs
• Critical thinking and the ability to think outside of the box
• ​​Previous experience working with 3rd party advertising technology companies
• Previous experience working with publishers and publisher ad servers
• In-depth knowledge of the ad tech ecosystem, its players, and how it all works
• Strong communication skills; written, verbal and listening skills
• Self-starter with the ability to effectively manage time and multiple competing priorities
• Ability to clearly distill down complex technical concepts/analysis in client meetings

Desirable

• At IAS, the Client Technical Account Manager is the main point of contact for all technical inquiries, both internally and externally
• Partnering with the largest companies in the ad tech industry, you will work closely with the IAS Customer Success and Sales team to manage, foster, and grow our existing business and technical clients
• Acting as the main technical point of contact, you will own and be accountable for any internal or external questions and issues that arise from our integrated clients (including end-users of the platforms), or escalate appropriately when necessary
• On a daily basis, you should be able to quickly troubleshoot any technical issues, pinpoint the problem, and provide a solution, and escalate to tier 2 support and/or product teams only when necessary
• Internally, you will also be relied upon heavily by all departments to provide in-depth updates and insights on the clients from a technology perspective, working closely with all departments such as Product, Engineering, Product Marketing, Legal, Pricing, Technical Support, etc
• You will also provide High Touch consultative technical services and proactive solutions to our most premium clients