Vice President of Customer Success, Everlaw
$240-300k
+ Additional incentive pay/commission + Equity
Office located in Oakland, CA
Unified platform for e-discovery and litigation
Open for applications
Unified platform for e-discovery and litigation
201-500 employees
Open for applications
$240-300k
+ Additional incentive pay/commission + Equity
Office located in Oakland, CA
201-500 employees
Company mission
To promote justice by illuminating truth.
Role
Who you are
- You have a history of outstanding performance as a leader with at least 7 years of customer success leadership experience
- Mature our customer success strategy. You will build a customer success vision and strategy, and outline what resources are needed for success. You will also collaborate with our leadership team, product, engineering, marketing, and sales to build and execute our customer success plan
- Bring empathy for our customers. Gain a deeper understanding of Everlaw’s software and customers through training and experience, allowing you to better target our customer success strategy to resonate with our different customer segments
- Coach and develop a high performing team. You will provide mentorship, management and support to our existing team
- You are authorized to work in the United States. Please note that currently, Everlaw is not sponsoring employment visas
- Everlaw requires all of its employees to be fully vaccinated for COVID-19, unless a medical or religious exemption applies. If you are hired, we will require you to prove that you have received the COVID-19 vaccine, unless you have received a medical or religious exemption
What the job involves
- We are seeking a highly experienced and strategic Vice President of Customer Success to lead our customer success efforts and ensure the satisfaction of our valued clients
- As the VP of Customer Success, you’ll play a critical role in driving customer adoption, retention, and expansion
- You’ll use your egoless communication, and lead a team responsible for building strong relationships with our customers, understanding their needs, and providing exceptional support and guidance throughout their journey with our organization
- Customer Success Strategy: Partner with Everlaw’s Chief Customer Officer to develop and execute a comprehensive customer success strategy aligned with the company's goals and objectives
- Customer Onboarding and Adoption: Collaborate with cross-functional teams, including sales, product, data ops and support, to ensure smooth customer onboarding and successful adoption of our solutions
- Customer Relationship Management: Build and nurture strong relationships with customers, understanding their business needs, goals, and challenges. Guide customers through value realization to maximize their investment with Everlaw
- Customer Advocacy and Expansion: Identify opportunities for customer advocacy and expansion
- Customer Health Monitoring and Forecasting: Develop and implement processes and tools to monitor customer health, identify potential risks or issues, and take proactive measures to mitigate them
- Customer Feedback and Insights: Gather customer feedback, understand their pain points, and advocate for necessary improvements or enhancements to our products/services
- Team Leadership: Guide and mentor a high-performing team of Leaders, Customer Success Managers, Customer Success Associates
- Cross Functional Collaboration and Communication: Foster strong cross-functional collaboration and communication with teams such as sales, marketing, product, and support
Our take
Everlaw builds technology to help corporations, law firms and government entities solve the toughest problems in the legal industry. The company's platform includes features to help speed up legal work, freeing up time to be spent on more value-add activities. Everlaw’s clients include 8 of the top 10 class action firms in the US and is used by state attorneys general in every state in the US.
The legaltech space is growing fast. It's a big industry where a lot of money is spent, but it has been largely untouched by technology until recently, leaving a big opportunity. The company expanded to Australia and New Zealand following a partnership with Australian e-discovery provider Adio.
Everlaw has also been testing ChatGPT since it launched as it has accelerated development and integration of of generative AI. The company is also pursuing growth for its Everlaw for Good Program, seen at the 2024 Equal Justice Conference in Detroit, appointing its first program director, enhancing its generative AI offerings, and increasing investment to dismantle barriers to justice for low-income Americans and marginalised communities in need of legal representation.
Steph
Company Specialist at Welcome to the Jungle
Insights
Many candidates hear
back within 2 weeks
45% female employees
2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Nov 2021
$202m
SERIES D
Mar 2020
$62m
SERIES C
Total funding: $298.6m
Company benefits
- Mind & Body - Everlaw cares about the whole person, and that is underscored by our health care plan. Everlaw offers employees and their dependents private health insurance which covers 100% of employee health insurance premiums and 60% of dependent premiums.
- Investing in Your Future - Everlaw believes in building for the long-term – for both our product and our employees. Everlaw enrolls employees in a pension fund upon hire where employees contribute 4% of their salary with a company match of 4%. An additional 1% comes from the UK government in the form of tax relief.
- Family Bonding - Everlaw supports growing families by ensuring employees receive 100% of their salary for up to 10 weeks for family-bonding leave, in addition to 8 weeks of fully paid leave for birthing parents.
- Everlawlidays and More - When you have a group of highly skilled, highly driven truth-finders, it’s important to build in breaks for recharging. Everlaw offers employees 20 days of paid holiday per calendar year in addition to the eight public holidays in England and Wales. Everlaw also recognises four ‘Everlawlidays’ that are designated days off for the whole company. Upon their fourth work anniversary, employees are upgraded to 23 days of holiday and to 27 days on their seventh work anniversary.
- On-Site Lunches and Snacks - Enjoy delicious daily catered lunches and sample the rotating snack and beverage selections in our London office.
- Never Stop Learning - We are committed to Everlawyers’ professional growth and encourage employees to pursue the right learning and development opportunities for wherever they are in their journey. With an annual Learning & Development stipend of £1,600, Everlawyers can attend conferences, obtain certifications, join classes and meet with career coaches.
- Giving Back - We are committed to supporting our local communities so we build in time for you to give back. In addition to time off for company-sponsored volunteer events, employees get four paid hours per quarter to volunteer at any charity recognised by the HMRC.
- Creating Community - Everlaw is filled with empowered, passionate problem solvers who like to have fun. From team dinners to holiday parties, Everlaw hosts optional company-wide bonding events regularly. Additionally, each department is given a monthly budget for activities and events planned by you and your colleagues. Events have included go-karting, escape rooms, trapeze classes and intramural sports.
Company values
- Set our own bar
- Egoless communication and mutual respect
- Respect for users
- Process-driven growth
- Attention to detail
Company HQ
Downtown, Oakland, CA
Articles
Leadership
AJ Shankar
(CEO)Previously a Senior Software Engineer at TheFind (acquired by Facebook).
Salary benchmarks
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