Strategic Program Manager, Sunbit
Customer Experience
Buy now, pay later technology platform
Job no longer available
Buy now, pay later technology platform
201-500 employees
Job no longer available
201-500 employees
Company mission
To eliminate financial waste and pass the savings back to our customers and merchant partners.
Role
Who you are
- This role is ideal for someone with a "can-do" attitude who thrives in a fast-paced environment, excels at managing complex projects, and is passionate about driving operational efficiency and business growth
- Experience & Industry Knowledge: 5+ years of relevant experience in a high-growth fintech/consumer startup environment
- Executive Presence: Demonstrated executive presence with the ability to confidently represent Sunbit in high-level discussions with external partners, fostering strong relationships and driving strategic initiatives
- Project Management Mastery: Exceptional organizational skills with the ability to juggle multiple projects, manage competing priorities, and drive execution with minimal oversight
- Proactive & Solutions-Oriented: A strategic thinker who anticipates needs, proactively solves problems, and takes ownership to ensure successful outcomes
- Strong Communication & Influence: Excellent verbal and written communication skills, with the ability to craft compelling presentations and foster cross-functional collaboration
- High Initiative & Ownership Mentality: A go-getter with a strong sense of accountability, willing to go the extra mile to drive results and see projects through to completion
- Adaptability & Agility: Comfortable navigating ambiguity and complexity, with a flexible mindset that thrives in a fast-paced, evolving environment
- Collaboration & Relationship Building: Ability to cultivate credibility and trust by working effectively with internal and external stakeholders at all levels
- Analytical Expertise Preferred: Strong quantitative and analytical skills, with proficiency in Microsoft Excel and SQL for data analysis, forecasting models, and performance tracking
What the job involves
- REPORTS TO: VP, Strategy and Operations
- Sunbit is seeking a highly organized, resourceful, and results-driven Strategic Program Manager to serve as the right-hand partner to the VP, Strategy and Operations
- You will be instrumental in supporting high-impact initiatives across the Customer Experience team, ensuring seamless execution, cross-functional alignment, and measurable success
- This is a unique opportunity to join a high-growth, well-resourced team where your contributions will directly influence the company’s key performance verticals, P&L, and overall customer experience
- Serve as the key point of contact between Sunbit and its co-brand card partners, ensuring strong collaboration and alignment on strategic goals
- Manage ongoing partner relationships by facilitating regular check-ins, performance reviews, and strategic planning discussions
- Drive initiatives that enhance partner engagement, optimize card program performance, and deliver exceptional customer experiences
- Lead Cross-Functional Project Teams on Innovative Product Features & Customer Experiences:
- Partner with Product, Engineering, Analytics, and Operations to define, develop, and launch new product features that enhance customer engagement and satisfaction
- Drive customer experience improvements by identifying pain points, analyzing feedback, and implementing data-driven enhancements
- Manage pilot programs and A/B testing to evaluate new initiatives before scaling
- Own the full project lifecycle for new co-brand card launches, including managing timelines, deliverables, and stakeholder alignment
- Develop and maintain a comprehensive GANTT chart, ensuring all teams—from marketing to compliance—are on track to meet key milestones
- Serve as the primary liaison between Sunbit and new partners, ensuring smooth onboarding, contract execution, and go-to-market success
- Work closely with internal teams to prioritize critical product features, ensuring seamless integration and an optimal customer experience at launch
- Identify areas for efficiency improvements in servicing and support for cardholders, working closely with Customer Experience, Risk, and Fraud teams
- Implement proactive servicing strategies to reduce inbound call volume, increase self-service adoption, and enhance overall customer satisfaction
- Develop key performance tracking mechanisms to measure success and iterate on servicing improvements
Our take
Buy now pay later (BNPL) options have been a lifeline for consumers who need to make essential purchases but need a bit more breathing space to pay for them. Sunbit provides a BNPL solution to service providers, retailers and consumers, helping thousands of communities where traditional financing options have previously been the only route.
Sunbit disrupts the lengthy process of getting credit, utilising its own proprietary machine learning technology to create personalized payment plans for each customer rather than relying on pre-approval based on a FICO score. Their 30-second approval process makes it an attractive option for retailers looking to increase sales as customers can get an in-store decision. Payback has 3, 6, and 9 month flexible options and the platform covers purchases of up to $10,000.
The company is looking to grow after an impressive financial investment in 2024 that reflects consumers turning to new payment options, such as BNPL. The funding is supporting its Sunbit no-fee credit card and embedded financing partnerships.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2021
$130m
SERIES D
Sep 2020
$26m
SERIES C
Total funding: $211.2m
Company benefits
- Mission driven + empowered + collaborative
- Competitive pay and stock options
- Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
- 401K Plan with Matching
- Cell Phone Stipend
- Commuter Supplement for LA Office eligible employees
- Casual Dress
- Monthly Lunches in LA HQ
Leadership
Arad Levertov
(CEO)Arad served in the Israeli Defense Forces as a Major for 5 years, before spending almost 5 years at Intel. They left their role of 6 years as COO of Enova International to co-found Subnit in January 2016.
Ornit Dweck-Maizel
(CTO)Having spent 2 years as an Intel Software Developer, Ornit worked at superderivatives in R&D for 9 years. She co-founded Sunbit in 2016, serving since as CTO.
Tamir Hazan
(Head of AI)Tamir undertook a PhD in Machine Learning and Computer Vision at The Hebrew University before co-founding Sunbit with Ornit, Arad, and Tal. They have been in Analytics since June 2017.
Tal Riesenfeld
(Head of Sales)Tal served in the IDF before spending 2 years at HP in Strategic Marketing and 4 months at Google. They co-founded Eyeview in 2008, working there for 8 years prior to co-founding Sunbit in 2016.
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