Operations Associate, Parcelly
Incident & Alert Management
3-4 days a week in office
Pick up & drop off delivery service
Job no longer available
Pick up & drop off delivery service
21-100 employees
Job no longer available
3-4 days a week in office
21-100 employees
Company mission
To transform first- and last-mile delivery through innovative technology solutions.
Role
Who you are
- Are you a student or recent graduate looking to kick-start your career in operations, logistics, and technology?
- Do you enjoy solving problems, making data-driven decisions, and working with multiple teams?
- If so, we need you at Parcelly
- Strong written and verbal communication skills
- Passion for operations, tech, logistics, or ecommerce
- Highly organised, diligent, and detail-oriented
- Strong analytical mindset with the ability to interpret data and propose actions
- Proactive and able to manage multiple tasks simultaneously
- Comfortable working cross-functionally and coordinating with external partners
- Proficiency in Microsoft Office; familiarity with tools like JIRA, Excel, or dashboards is a plus
- Eagerness to learn and contribute to different functions within the Operations Team
- 3-4 days work from office and with up to 2 days work from home
What the job involves
- We are looking for a motivated and detail-oriented Operations Associate – Incident & Alert Management to join our Operations Team in London
- Our company is seeking an Associate who will play a key role in supporting internal alert and incident management processes, ensuring operational excellence, and helping drive continuous improvement across our network
- You will support our operational workflows, work with our call centre partners, assist in training our AI systems, and support procurement and reporting tasks that help the entire team operate more efficiently
- As an Operations Associate, you should be willing to support different tasks within the team, work cross-functionally, and maintain a high level of accuracy, ownership, and communication
- Monitor internal parcel flow alerts and scanning event notifications in real time
- Coordinate responses between the call centre, operations team, and other internal stakeholders
- Analyse unusual parcel events and take informed decisions to resolve or escalate
- Support training of our AI engine and internal databases by classifying scanning events and verifying data quality
- Perform data reviews and improve alert classification accuracy
- Manage operational incidents of any kind (internal, client-related, or partner-related)
- Ensure incident tickets are raised correctly—both directly and by encouraging the wider team to log issues consistently
- Structure ticket workflows with appropriate subtasks, priorities, and escalation paths
- Drive resolution within defined SLAs and track progress until closure
- Support communication and coordination between stores, partners, and internal teams
- Handle ad hoc urgent issues as they arise
- Process and respond to client-raised JIRA tickets relating to parcel investigations, store reviews, or operational queries
- Collaborate with internal teams to resolve cases in a timely and professional manner
- Conduct outbound calls to stores and partners when needed
- Support occasional store visits for training, audits, or follow-up investigations
- Assist the procurement lead with stock level monitoring, ordering equipment, and tracking deliveries
- Support procurement initiatives related to the office, operations, and new projects
- Help maintain accurate procurement documentation and inventory records
- Support data preparation for the weekly business review
- Maintain and optimise dashboards used across the company
- Provide insights on trends, operational anomalies, and incident patterns
- Collaborate with management to continuously improve reporting structure and data quality
Salary benchmarks
Our take
Parcelly’s logistics platform helps eCommerce companies overcome first and last mile delivery obstacles by enabling them to convert excess real estate space into storage spaces, as well as pick-up/drop-off (PUDO) sites for customers.
Though founded in 2014 with a B2C focus on improving the delivery and return experience, the company’s move into B2B has seen it grow rapidly over the last few years. This growth has coincided with the rise in rapid delivery services which are well-served by Parcelly’s hyperlocal distribution hubs. Its customers now include DHL Express, Krispy Kreme and Deliveroo.
The company has already expanded steadily throughout the UK and Germany, but after securing funding from Scania Growth Capital, it’ll look to scale its operations on the continent. It is also growing its footprint in the US following its 2022 entry into that lucrative market., setting it up for even more growth and positioning it for continued success on a global scale.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2024
$6.8m
EARLY VC
Feb 2022
$5.7m
EARLY VC
Total funding: $12.5m
Company benefits
- Hybrid working model: enjoy a mix of remote work and time in the office
- Work from modern, fully serviced office spaces (e.g. WeWork, Work.Life, Industrious)
- Opportunity to be part of an ambitious, international team
- Gain hands-on experience in a fast-paced, high-growth tech company
- Learn from experienced professionals and grow your career
Company HQ
London, UK
Leadership
Sebastian Steinhauser
(Founder & CEO)Before founding Parcelly in 2014, they worked for a number of global banks. This included spells as Vice President of Structured Solutions at Santander Global Banking & Markets, Assistant Vice President of Structured Derivatives at Commerzbank AG.
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