Group Product Manager, The Farmer's Dog
Customer Care Tools
$200-210k
+ Equity
Office located in SoHo, NY
Human-grade dog food delivery
Be an early applicant
Human-grade dog food delivery
501-1000 employees
Be an early applicant
$200-210k
+ Equity
Office located in SoHo, NY
501-1000 employees
Company mission
To change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care.
Role
Who you are
- You're an experienced product leader. You have 8+ years of product management experience, with a track record of shipping tools and experiences that genuinely improved people's lives
- You're energized by empowering people. Whether it's an advisor trying to help a worried dog owner or a customer trying to manage their plan, you care deeply about the humans on both ends of the experience
- You think in systems, not just features. You understand the difference between solving a problem and building infrastructure that prevents the problem
- You're customer-obsessed. You talk to customers and advisors regularly, bring their voice into prioritization, and build solutions that creatively solve their pain points
- You're data-driven. You're comfortable with both quantitative analysis and qualitative research. You design experiments to validate hypotheses before scaling but understand that a balanced portfolio consists of validation-driven experimentation AND big bets
- You're AI-literate and clear-eyed about it. You're familiar with LLMs and AI-powered products, including their capabilities, their limitations, and when they're the right tool for the job. You don't reach for AI by default; you reach for the best solution
- You make smart build / buy / integrate decisions. You know where building proprietary creates real, differentiating customer value — and where a vendor solution gets you there faster. You've led these calls across diverse stakeholders, with clear frameworks and honest trade-offs, and you can speak specifically to how those decisions played out. You don't build for the sake of building
- You thrive in ambiguity. You can turn a long-term vision into a sequenced, actionable roadmap that adjusts as we learn more
- You collaborate and inspire. You bring engineering, design, data, and customer care along with you, and you make the work better because of it
- You love dogs. Not just a bonus — it's a way of life
What the job involves
- As Group Product Manager, you will own the strategy, roadmap, and execution for our Customer Care Tools and Intelligence (CCTI) pod — the team building tooling that empowers our Customer Care advisors to provide iconic care, thereby increasing customer acquisition and retention — while simultaneously shaping how those tools evolve into a broader platform that also power our consumer-facing experiences
- You'll see it through from the advisor-facing tools we're building today to the customer-facing experiences they become tomorrow
- This role sits at the intersection of technology, customer experience, and platform thinking
- You'll work closely with engineering, design, data, and our Customer Care org to deliver tools that address the root cause of why customers are reaching out, helping our advisors resolve issues faster and with greater empathy
- AI is one of the most powerful levers you'll have, and you'll use it thoughtfully: knowing when it's the right solution and building it in a way that compounds toward the consumer platform we're creating
- You'll hold the longer arc in mind at every step, ensuring the workflows and intelligence we build today can scale directly to our consumer-facing experiences
- Own the CCT Pod Roadmap: Lead the Customer Care Tools pod, including defining, prioritizing, and delivering tooling that empowers our advisors to resolve issues faster, more accurately, and with greater empathy. That means the right solution might be a workflow improvement, smarter routing, or an AI-powered tool. You'll know the difference and choose accordingly
- Build With the Platform in Mind: The best advisor-facing tools don't just solve today's problem — they become the foundation for tomorrow's customer experience. You'll build and execute against the CCT roadmap so that validated workflows and intelligence can scale directly to consumers. You're not just improving support; you're building Phase 1 of TFD's broader consumer experience platform
- Scale Customer Empathy: Customer support is a critical differentiator at TFD — dog people helping dog lovers, helping dogs live longer, healthier lives. Your tools should amplify what makes our advisors exceptional: their empathy, their product knowledge, their ability to find the right solution for a specific dog and a specific owner. Better tooling means advisors spend less time on the routine and more time on what actually matters
- Define and Drive the Consumer Experience Vision: Partner with product, design, engineering, data and Customer Care leadership to develop the roadmap for how internal tools evolve into consumer-facing experiences. This includes proactive outreach powered by data science models and customer-facing guided flows that reduce contact volume by solving problems before customers need to reach out
- Use Technology — Including AI — as a Tool, Not a Goal: Use technology thoughtfully and strategically, selecting the right solution for each problem. Guide and support TFD in developing strong judgment around when and how to use AI and LLMs, helping build organizational capability and best practices
- Use Data to Drive Every Decision: Leverage quantitative and qualitative data to identify where tooling creates the most leverage. Design experiments, measure what matters, and build the data foundation that makes our experiences smarter with every interaction
Our take
Pet food production in the US is held to alarmingly low safety and quality standards despite being a $99 billion industry, which is hidden behind loose labeling and marketing regulations. When one of the founders of The Farmer's Dog realised that dog food was making his dog sick, they decided that dogs shouldn't be fed anything that wouldn't pass legal requirements for humans.
The Farmer’s Dog produces customised dog food packages that are sent as a regular subscription service. Recipes behind the dog food are personalised and are comprised of natural and high-quality ingredients, aiming to meet the dietary requirements of each individual dog. As the dog food is human-grade, the company even taste-tests its recipes on humans.
The startup sends millions of meals every month and boasts a continual subscription rate of almost 50%. It has raised $60 million in funding to date and is developing new pet food products and scaling to offer its subscription service outside of the US.
Freddie
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Mar 2021
$65m
SERIES D
Jan 2020
$54m
SERIES C
Total funding: $168.1m
Company benefits
- Dog-friendly offices
- Equity packages
- Healthcare, Dental, and Vision insurance
- 401k match
- 12-week paid parental leave
- Flexible PTO and work-from-home policy
- Discounted fresh dog food
- Your pet interrupting video calls and in-person meetings is now a feature, not a bug
Company HQ
South Village, New York, NY
Leadership
Jonathan Yoni Regev
(Co-Founder & CEO)Graduated in Business at Berkeley, UC, and then co-founded The Farmer's Dog in 2014, serving as CEO since.
Brett Podolsky
(Co-Founder)Graduated with a B.A. in Liberal Arts from Lynn University before co-founding The Farmer's Dog.
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