Enterprise Customer Success Manager, Ivo
5 days a week in office
Contract intelligence for the enterprise
Be an early applicant
Contract intelligence for the enterprise
101-200 employees
Be an early applicant
5 days a week in office
101-200 employees
Company mission
To re-imagine contracting by streamlining the review process and unlocking the intelligence hidden in an organization’s entire library of agreements.
Role
Who you are
- 3-6 years of experience in a SaaS customer success or account management role; experience in legal tech or with legal professionals is a strong plus
- Proven track record of working with mid-market to enterprise customers
- Exceptional communication and interpersonal skills: you’re presentable, pleasant, and confident in driving conversations
- Strong understanding of customer success strategies, retention planning, and value-based selling techniques
- Would describe yourself as being relentlessly resourceful
- You have a strong internal sense of urgency. You have a bias towards doing things *today*, rather than tomorrow
- Experience working in a startup environment is preferred but not required
- Are excited about the adventure of building a company!
What the job involves
- We are seeking a skilled and dedicated Customer Success Manager with a background in SaaS in customer success or account management. This role is central to ensuring that our customers derive maximum value from our product. This position involves onboarding, supporting, and ultimately guiding customers to achieve their use cases and business objectives
- Customer Onboarding & Success Planning: Lead customers through the onboarding process and establish success plans tailored to their goals and requirements
- Customer Support & Issue Resolution: Act as the primary contact for customer inquiries, providing timely and effective resolutions to ensure optimal product usage
- Account Ownership: Take over customer accounts and manage them to achieve long-term retention and satisfaction; act as the “quarterback” for assigned accounts, overseeing all aspects of their experience
- Customer Education: Provide product demonstrations, lead training sessions, and guide customers through best practices, ensuring they become experts in our solution
- Product Advocacy & Business Reviews: Develop and present resources such as support articles, best practices, customer documentation, and conduct regular business reviews to ensure the continued success of our users
- Strategic Growth Support: Create and implement recovery plans and customer success plans to emphasize our product’s value and secure renewals and upsells
- Value Focused: Have an in-depth understanding of your customers’ problems and environment in order to address them and deliver customer value
- Trusted Advisor: Serve as a trusted advisor by building relationships across your portfolio of customers, engaging with customers regularly, managing escalations and conducting regular meetings
- Usage and Adoption: Drive user-level adoption of the platform throughout customer engagements to help maximize usage
- Voice of the Customer: Serve as the voice of the customer internally by advocating for the most significant challenges our customers face
Salary benchmarks
Our take
An enterprise's contracts can be a key source of information to support better, faster decision-making, but extracting insights from them can be cumbersome due to their structure and complexity. One of Ivo's co-founders experienced this complexity first-hand, which is why the company was created to help streamline these workflows.
Whilst traditional contract workflows can slow down business, and even introduce more risk, Ivo's approach leverages AI to automate contract insights at scale. Its platform can review agreements, benchmark, uncover relationships between contracts, answer complex contract questions, and more.
Through this, Ivo reduces the workload for teams, so they can focus on actually creating value for the business. The platform is utilised by teams at IBM, Uber, Shopify and Canva, and the company has raised substantial funding to support accelerated product development and the building out of its team.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Jan 2026
$55m
SERIES B
Feb 2025
$16m
SERIES A
Total funding: $83.3m
Company benefits
- Health, vision, and dental plans
- Unlimited PTO
- On-site gym (in SF and London)
- Commuter benefits
- FSA and HSA benefits
- 401(k) plan
Company values
- Excellence - We’re to committed to developing our talent and building great things
- Keep it lean - No politics or bureaucracy. You can make an impact on day 1
- Courage - We value people who are excited about solving hard problems and persistently seek solutions
- Impatience - We value speed, intensity, and bias towards action
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Min-Kyu Jung
(CEO & Co-Founder)Previously a Law Clerk then Solicitor at Bell Gully.
Jacob Duligall
(CTO & Co-Founder)Previously Senior Software Engineer at Xero, and Software Developer at Snapper Services Limited.
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