Design Researcher, Dropbox
CA$133.5-180.6k
Eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs)
Smart workspace company
Job no longer available
Smart workspace company
1001+ employees
Job no longer available
CA$133.5-180.6k
Eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs)
1001+ employees
Company mission
Dropbox's mission is to design a more enlightened way of working.
Role
Who you are
- 6+ years of UX Research-related work experience
- Deep experience with mixed methods applied across the product development process
- Experience working in B2B and enterprise environment
- Thrive in a fast-paced environment while managing multiple partner stakeholders across various functions (including but not limited to researchers, PMs, designers, data scientists, sales, marketing, engineering, etc.)
- A strong communicator with the ability to influence through cross-functional collaboration skills
- Clear, compelling presentation and communication style
- Experience driving and supporting rapid research in a scrappy 0→1 environment
Desirable
- PhD or advanced degree in Human-Computer Interaction, Psychology, Sociology, or a related field
- Knowledge of emerging research methodologies and techniques (e.g., AI-driven insights or biometric UX testing)
- Experience in industries with complex ecosystems (e.g., fintech, healthcare, supply chain, etc)
- Experience conducting international or cross-cultural research to inform global product strategies
What the job involves
- As a Researcher for Dash, you will play a pivotal role in shaping the future of work by uncovering new problem spaces and identifying opportunities to craft innovative, high-impact experiences
- Partnering with cross-functional teams, you’ll drive user-centric research that informs product vision and strategy, ensuring we deliver solutions that address unmet customer needs while aligning with business goals
- In this dynamic and fast-paced environment, you’ll collaborate closely with engineers, designers, product managers, and data scientists to explore complex challenges, bringing insights that bridge the gap between user needs and product capabilities
- Your work will influence Dash’s AI/ML-powered offerings and help create magical, reliable, and delightful experiences that redefine knowledge work
- As an advocate for both users and the business, you will; develop and implement rigorous research strategies to uncover deep user insights, inspiring innovation and guiding the team toward impactful solutions
- Translate research findings into actionable insights that inform product design, development, and strategic decisions, ensuring alignment with user needs and business goals
- Continuously refine research methods and findings through iterative processes, driving agility and maintaining focus on delivering high-quality, scalable solutions across Dash’s ecosystem
- Join us in our mission to position Dropbox and Dash at the center of innovation, where content and collaboration become essential utilities for knowledge workers worldwide
- Your expertise will help deliver transformative experiences that elevate how people work and create value
- Take high ownership in identifying and prioritizing research opportunities in collaboration with product teams, driving the development of 0→1 products and groundbreaking innovations
- Exhibit high agency in designing, executing, and delivering impactful research that shapes immediate product roadmaps and informs long-term strategic vision
- Implement and own robust, multi-method research studies, leveraging qualitative and quantitative methodologies to deliver comprehensive, actionable insights
- Proactively evolve and adapt research processes and practices to meet the organization’s growth, scalability needs, and dynamic priorities
- Advocate with conviction for user-centric strategies, actively shaping design and product direction with research-driven insights
- Collaborate closely across functions—research, product management, design, data science, sales, and marketing—to evaluate experiences, uncover user needs, and identify strategic product opportunities
- Own the dissemination of research findings, crafting innovative, engaging, and accessible narratives that inspire teams and drive impactful decision-making across the organization
Our take
Dropbox started by helping people bring together their files in one central place. The contents of these folders are synchronised to Dropbox's servers along with other computers and devices where the user has installed Dropbox, keeping the same files up-to-date across all devices.
Nowadays, there are lots of competing companies in cloud storage, and some with better distribution (e.g. Google and Apple). This explains why Dropbox is making a big push to reinvent itself after a fairly disappointing run since its IPO in 2018. The new Dropbox turns folders into "Spaces", which are collaboration hubs for teams, complete with comment streams, artificial intelligence tools and integrations into services such as Slack.
The company continues to build out its offerings through acquisitions, such as that of Formswift, bolstering its end-to-end agreement workflow capabilities. Indeed, It's very clear that Dropbox is trying to make a big move from being just a storage company. This seems to be a necessary move given the competitive nature of the industry it is operating within.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
3% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2014
$350m
SERIES C
Oct 2011
$250m
SERIES B
Total funding: $607.3m
Company benefits
- Medical, dental, and vision coverage
- We offer a generous company contribution toward individual medical, dental, and vision insurance coverage, including contributions toward dependent premiums
- Keep sharing and collaborating with friends and family even when you’re not at work with free Dropbox space for your whole crew
- Take the vacation you’ve always dreamed of with up to four consecutive weeks of paid time off
- Celebrate common holidays without your paycheck taking the hit with 11 company paid holidays
- Each Dropboxer has access to 32 hours of paid volunteer time off each year that they can use to support the causes close to their hearts
- We regularly offer panels and seminars featuring the best minds in tech, talent, diversity, and beyond that any Dropboxer can attend from the comfort of their home
- No two Dropboxers are the same, and their benefits shouldn’t be either. Our Perks allowance empowers employees to customize their benefits in line with what really matters to them
Company values
- Be Worthy of Trust - Millions of teams trust us with their most important information. But this trust can vanish in an instant. That’s why integrity is the foundation of our culture. We do the right thing, even when nobody’s looking. And we’re honest—even when it’s uncomfortable
- They win, We win - Our customers come first. So we put in the work to deeply understand them. We ask, “Who’s the customer?” and “What do they really need?” When they succeed, our business (and everything else) falls into place
- Keep it Simple - Simple things work better—and make more sense. So we build products that do a few things really well. And we don’t overcomplicate life at Dropbox, whether it’s a plan or a process. Getting to simple isn’t always easy, but it’s worth the effort
- Own it - We take responsibility for our work, from start to finish. When we get stuck, we unblock ourselves. When something goes wrong, we don’t ask, “What did they screw up?” but “What could I do better?” We learn from our mistakes and keep going—until we have real impact
- Make work Human - Our mission is to design a more enlightened way of working, for Dropboxers and the world. So we make products that prioritize our needs as humans. And we build a compassionate culture where you can do your best work—no matter who you are or where you’re from
Company HQ
Mission Bay, San Francisco, CA
Articles
Leadership
Arash Ferdowsi
(CTO)Studied Computer Science at MIT before founding Dropbox straight out of university
Drew Houston
(CEO)Studied Computer Science at MIT before founding Dropbox straight out of university
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