Design Researcher, Dropbox

• 6+ years of UX Research-related work experience
• Deep experience with mixed methods applied across the product development process
• Experience working in B2B and enterprise environment
• Thrive in a fast-paced environment while managing multiple partner stakeholders across various functions (including but not limited to researchers, PMs, designers, data scientists, sales, marketing, engineering, etc.)
• A strong communicator with the ability to influence through cross-functional collaboration skills
• Clear, compelling presentation and communication style
• Experience driving and supporting rapid research in a scrappy 0→1 environment

Desirable

• As a Researcher for Dash, you will play a pivotal role in shaping the future of work by uncovering new problem spaces and identifying opportunities to craft innovative, high-impact experiences
• Partnering with cross-functional teams, you’ll drive user-centric research that informs product vision and strategy, ensuring we deliver solutions that address unmet customer needs while aligning with business goals
• In this dynamic and fast-paced environment, you’ll collaborate closely with engineers, designers, product managers, and data scientists to explore complex challenges, bringing insights that bridge the gap between user needs and product capabilities
• Your work will influence Dash’s AI/ML-powered offerings and help create magical, reliable, and delightful experiences that redefine knowledge work
• As an advocate for both users and the business, you will; develop and implement rigorous research strategies to uncover deep user insights, inspiring innovation and guiding the team toward impactful solutions
• Translate research findings into actionable insights that inform product design, development, and strategic decisions, ensuring alignment with user needs and business goals
• Continuously refine research methods and findings through iterative processes, driving agility and maintaining focus on delivering high-quality, scalable solutions across Dash’s ecosystem
• Join us in our mission to position Dropbox and Dash at the center of innovation, where content and collaboration become essential utilities for knowledge workers worldwide
• Your expertise will help deliver transformative experiences that elevate how people work and create value
• Take high ownership in identifying and prioritizing research opportunities in collaboration with product teams, driving the development of 0→1 products and groundbreaking innovations
• Exhibit high agency in designing, executing, and delivering impactful research that shapes immediate product roadmaps and informs long-term strategic vision
• Implement and own robust, multi-method research studies, leveraging qualitative and quantitative methodologies to deliver comprehensive, actionable insights
• Proactively evolve and adapt research processes and practices to meet the organization’s growth, scalability needs, and dynamic priorities
• Advocate with conviction for user-centric strategies, actively shaping design and product direction with research-driven insights
• Collaborate closely across functions—research, product management, design, data science, sales, and marketing—to evaluate experiences, uncover user needs, and identify strategic product opportunities
• Own the dissemination of research findings, crafting innovative, engaging, and accessible narratives that inspire teams and drive impactful decision-making across the organization