Client Solutions Lead, Jiminny
SaaS
£60-65k
+ Employee equity scheme + Performance-based annual bonus
1 day a week in office
Revenue intelligence platform
Be an early applicant
Revenue intelligence platform
21-100 employees
Be an early applicant
£60-65k
+ Employee equity scheme + Performance-based annual bonus
1 day a week in office
21-100 employees
Company mission
To help teams create a culture of coaching and collaboration to support high growth.
Role
Who you are
- 2+ years in a client-facing, technically-oriented role (e.g. Solutions Engineer, Pre-Sales Consultant, Technical Account Manager) in a B2B SaaS environment
- Experience leading or supporting technical implementations, ideally involving CRM integrations (Salesforce, HubSpot), webhooks, or APIs
- A background in Computer Science, Engineering or related discipline — or previous hands-on development experience (even partial)
- Working knowledge of REST APIs, data mapping, and light scripting (e.g. SQL, Python, JavaScript)
- Strong communication skills — able to explain complex topics to commercial and technical audiences with equal clarity
- Confidence managing multiple stakeholders across Sales, Product and Client teams
- Self-starter mindset — you’re organised, resourceful, and comfortable in fast-paced scale-up environments
- Familiarity with AI tools, prompt engineering, or emerging LLM use cases is a bonus
- Experience with Salesforce, Hubspot, Postman, Zapier a plus
What the job involves
- Impact & Outcomes (First 12 Months)
- Deliver a 90%+ satisfaction score from trial participants, measured via NPS or exit survey
- Increase trial-to-close conversion by 20% through more efficient and aligned execution
- Develop a scalable trial process playbook to be rolled out across Sales & Implementation
- Build technical enablement materials that reduce average AE onboarding time by 25%
- Be recognised internally as the go-to expert for solution design and trial leadership
- We’re looking for a technically astute, commercially confident Client Solutions Lead to own and elevate Jiminny’s trial experience — a pivotal moment in our sales journey
- You’ll lead from the front: guiding prospects through high-impact trials, aligning our solution to their commercial and technical goals, and serving as a trusted partner to both revenue leaders and CTOs
- You’ll collaborate closely with Sales, Implementation and Product teams to design solutions, manage expectations, and accelerate onboarding momentum
- This is a mid-level, high-ownership role — ideal for someone with technical acumen, sales enablement experience, and a passion for solving problems with clients
- You’ll thrive at the intersection of product, process and people
- This role reports to the Head of Revenue
- Come bring your skills and add fuel to our growth trajectory in a fun, fast-paced, supportive environment
- Lead the Trial Process
- Deliver a structured, outcome-driven trial experience — from scope definition to final presentation — serving as the main point of contact throughout
- Client-Facing Programme Management
- Align stakeholders, manage expectations, and ensure technical setup and workflows match client success criteria
- Solution Design & Technical Enablement
- Translate technical requirements into solution configurations; support client conversations with API fluency, integration architecture and security clarity
- Pre-Sales Support
- Partner with AEs and Product to handle technical discovery, Q&A and objections — especially in engagements with CTOs, RevOps and IT teams
- Build Reusable Assets
- Create collateral (e.g. integration diagrams, setup guides, FAQs) and internal tooling/scripts to drive consistency and speed across future implementations
- Customer Intelligence
- Gather insights from trials to inform product, playbooks and future enablement materials
Salary benchmarks
Our take
Founded in 2016, Jiminny set out to make sales leadership simpler by creating a tool that seamlessly integrates into any business. Its platform focuses on customer conversations, recordings, transcribing, and analysing calls and meetings in real-time, making sure no valuable data point slips through the cracks.
The platform's core goals are clear: to improve sales visibility, ease coaching, reduce the chaos of unstructured data, and unite sales teams. By tracking the progress of everyone within an organisation using real metrics, Jiminny helps businesses boost performance - reporting a 15% increase in win rates and saving sales professionals an hour of admin work each day.
Jiminny's versatility extends through its integration with popular tools like Slack, Zoom, Outreach, Hubspot, and Salesforce. With over 10M meetings processed, the platform allows sales reps to receive feedback on their calls with minimal human intervention, streamlining the process and enabling better coaching without additional time commitments.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Aug 2022
$16.5m
SERIES A
Jul 2018
$2m
SEED
Total funding: $19m
Company HQ
Downtown Crossing, Boston, MA
Leadership
Tom Lavery
(Co-Founder & CEO)After gaining extensive experience in Sales, Tom left their job as Senior Vice President at Reward Gateway in order to found Jiminny in September 2016.
Shelley Lavery
(Co-Founder & CCO)They have a long career in Sales and co-founded Jiminny after leaving Reward Gateway as Group SVP of Sales.
James Graham
(Co-Founder & CTO)Has long-term experience in Software Engineering at Reward Gateway.
Share this job