Customer Success Manager, Clariti
$70-105k
Permitting & licensing software
Job no longer available
Permitting & licensing software
101-200 employees
Job no longer available
$70-105k
101-200 employees
Company mission
To help governments of all sizes deliver exceptional experiences.
Role
Who you are
- 2+ years of customer advocacy and engagement experience in Enterprise SaaS customer success, account management, or post-sales relationship management
- Familiarity with managing retention and growth quotas, with a focus on driving customer satisfaction and account health
- Experience managing 2-4 strategic customer accounts, with an emphasis on maintaining strong relationships and ensuring customer success
- Ability to drive customer adoption and retention with technical products, including identifying customer needs and coordinating with internal teams for solutions
- Proficient in sales discovery methodologies, with a basic understanding of conducting ROI discussions and articulating value propositions
- Exposure to enterprise solution sales, collaborating with account executives or sales teams to support the development of sales opportunities
- Experience in developing and executing customer success plans that align with customer goals and business objectives
What the job involves
- Reporting to the EVP, Customer Experience, the Customer Success Manager (Enterprise) will be a trusted advisor to our Strategic customer segment, helping them achieve maximum value from the Clariti solution.
- You will understand your clients' digital adoption goals and recommend solutions to help them get the most out of our product and exceed their goals
- Be the 'voice of the customer' and provide internal feedback to maximize customer value and retention
- Schedule and prepare Executive Business Reviews for customers, with the top priority of increasing customer adoption and proving Return on Investment that leads to renewals/expansion
- Maintain an understanding of our product and roadmap so you can guide customers to success and continue to promote up their Adoption Score
- Educate customers on the most relevant features of their specific requirements
- Understand your customer's industry trends, challenges with digital adoption, and current and potential use cases for Clariti
- Establish and develop strategic, trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers) by guiding the customer on best practice usage of the platform to help manage risk and exceed their goals
- Work with the internal Account team and Customer to develop a Success Plan outlining how Clariti addresses their immediate/future needs (including metrics for success)
- Monitor customer health to reach out to customers before risks escalate and identify remediation options
- Partner with Clariti Account Team (Account Executives, Services, Technical Support) to ensure customers renew and expand
- Utilize available data and customer knowledge to identify risks, then take the necessary steps to document your plan and mitigate the risk
- Please note that while we are remote-first, this role does require individuals to travel up to 50% of the time based on business needs to attend on- site customer visits and other meetings as required
Our take
Clariti provides specialized community development solutions designed to streamline permitting and planning processes for local governments, supporting some of the largest cities in Canada and the US.
The company's solutions are integral for local governments looking to enhance their community development workflows. By integrating advanced technology, Clarity creates smoother interactions between municipal staff and residents, ensuring that permitting processes are accessible and transparent.
The software's growing adoption across major cities underscores its effectiveness. And it hasn't gone unnoticed, with the company recently securing substantial funding from a number of investors, positioning Clariti for continued growth and innovation within the community development sector.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company benefits
- Flexible Work Culture
- Professional Development
- Team Building Events/Outings
- Motivated Team
- Corporate Bonus Plan
Company HQ
Downtown Vancouver, Vancouver, BC
Articles
Leadership
Jake Dancyger
(Co-CEO, not founder)Also the co-founder of Explora Partners. Previously they worked in Strategy, Production and International Expansion at Element AI, and in Management Consulting at Accenture.
Cyrus Symoom
(Co-CEO, not founder)Also a Managing Partner at Explora Partners. Previously they worked at Uber in various Operation roles.
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