Senior Applied AI Engineer, Zapier
$202.5-255.7k
Salary applicable to US applicants only, for Canadian applicants the range is CA $202.500 – CA $255.700. All locations offer equity and bonus
Workflow automation service
Job no longer available
Workflow automation service
501-1000 employees
Job no longer available
$202.5-255.7k
Salary applicable to US applicants only, for Canadian applicants the range is CA $202.500 – CA $255.700. All locations offer equity and bonus
501-1000 employees
Company mission
Zapier's mission is to Make Automation Work for Everyone!
Role
Who you are
- You know AI fundamentals. You are familiar with underlying technologies like transformer networks, attention mechanisms, and how they contribute to the models’ abilities to generate coherent responses
- You understand semantic search and vector databases
- You’re familiar with advanced prompt techniques for LLM grounding such as chain-of-thought, static few-shot examples, and dynamic few-shot
- You understand Retrieval-Augmented Generation (‘RAG’) systems and how to optimize knowledge retrieval for improved model accuracy and speed
- You love shipping to customers. You’ll be on a team focused on understanding customers' needs and translating those needs from specifications into functional, production-ready code
- You know how to balance speed versus quality to support the features we build for our customers
- You have deployed AI to solve customer problems. You have worked with LLMs to perform complicated tasks in production environments and can fine-tune LLMs to specific needs, with a focus on training data optimization and bias mitigation
- You’re proficient in deploying evaluation frameworks for LLMs, focusing on performance, reliability, and bias assessment
- You understand different indexing/chunking strategies based on the data and goal of the system
- You foster collaboration and have a platform mindset. We pride ourselves in working together as a team, and with other teams across the organization
- This includes Product and Design on a day-to-day basis but also includes teams like Security, Legal, Production Engineering and other Product teams
- Strong teamwork and communication are essential; you’ll often find opportunities to drive work forward and document how things work
- You embody our values. At Zapier, our values are at the heart of how we work together and how we think about our customers. In our remote setting, they help develop trust and ensure we work and collaborate to democratize automation
What the job involves
- We're looking for a Senior AI Engineer to join Zapier & help advance our mission to make automation work for everyone
- To service this mission, we’re looking to grow our core automation platform by building API-based AI solutions that support integration builders
- Integrating LLMs into software products at Zapier, setting up necessary infrastructure ensuring its performance, scalability, and reliability
- Develop and maintain features that enable our mission to support the creation, expansion, and maintenance of the automation platform as we scale
- Exploring new and divergent LLM systems that will create a measurable impact in improvement over our base implementations
- Design and implement prompting for LLMs that help our users create new automations, making the process more intuitive and efficient
- Design and develop comprehensive evaluation suites to assess model performance and reliability
- Improve the performance & accuracy of our models, and the APIs that surround them
- Join the team in listening & working closely with our customers, and building a deep understanding of their needs to better serve them
- Improve the monitoring and observability of our services (SLOs, Alerts, Dashboards) and ensure our services are healthy
- Identify challenges and opportunities to reduce technical debt in our services
- Join our yearly company retreats that rotate to various cities throughout North America to meet and collaborate with Zapiens in person
Application process
- Deadline to Apply 31 July 2024 at 08:00 BST
Our take
Even before remote working became the "in thing", freelancers, small business owners, and large organisations have found themselves needing more and more software platforms to serve their operational needs. As people used more software services, Zapier founders saw the need to connect the actions between these software and save everyone some time.
Zapier is the largest integration and automation tool for businesses. Since its founding, Zapier has grown its suite of automation offerings across almost every mainstream software service. The company is one of the most successful to come out of Y Combinator and has also been a pioneer of remote working.
Zapier has so far been able to capitalise heavily on its advantage as one of the first entrants and has had very little actual competition. Software services aren't going anywhere anytime soon, and organisations are only going to need more of them. This puts Zapier in a strong position for growth, but also opens up room for bolder companies to get in on the action. Companies like Airtable and Integromat are already preying on more niche segments of Zapier's market share.
Freddie
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (2 rounds)
Oct 2012
$1.3m
SEED
Sep 2012
$0.2m
SEED
Total funding: $1.5m
Company benefits
- Work from anywhere
- Bonus program
- Unlimited vacation policy
- Great healthcare + dental + vision coverage*
- Retirement plan with company match*
- Stock options for every Zapien**
- 2 annual company retreats to awesome places
- 14 weeks paid leave for new parents
- Home office setup stipend
- Professional development allowance
Additional info
- As a fully remote company with 800+ team members across 40+ states, 38 countries, and 18+ timezones, we’ve adopted a culture of asynchronous work. This work style allows teams to collaborate effectively across locations, time zones, skills, and each individual’s energy levels, and empowers employees to work in a setting that fits their needs. In practice, we live on Slack, with most conversations in public channels. It mimics the open-office feel and allows everyone to search the chat logs if they need to find something that happened when they weren’t around
Leadership
Wade Foster
(Co-Founder & CEO)Prior to co-founding Zapier, wasEmail Marketing Manager with Veterans United Home Loans, and Customer Development Lead at The Idea Works.
Bryan Helmig
(Co-Founder & CTO)Was previously Product Dev/Manager at Veterans United Home Loans.
Mike Knoop
(Co-Founder)Was CPO and Head of Labs at Zapier before becoming President. Previously was a Graduate Research at the University of Missouri.
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