Senior Email Product Manager, Ada
$97-149k
Plus Stock Option Plan
AI customer service company
Job no longer available
AI customer service company
501-1000 employees
Job no longer available
$97-149k
Plus Stock Option Plan
501-1000 employees
Company mission
To repair broken brand interactions and restore the customer experience.
Role
Who you are
- You are a driven Senior Product Manager who thrives on achieving results, embraces challenge, and acts decisively with relentless perseverance
- You are not afraid to ask 'why' repeatedly, and make data and intuition to form decisions
- You are dedicated to doing fewer things but doing them better, delivering high-quality work while setting clear priorities
- You are forward-thinking and can architect long-term strategies that anticipate and cater to our future trajectory
- 5 years of product development experience (in a combination of engineering, design, or product management) with at least 1 in a product management role
- An ability to define and execute on a long-term strategy with incremental releases adding customer benefit at every stage
- A deep interest in solving customer problems. You are a big-picture thinker, but can also deliver on the details
- You understand APIs and can collaborate with our engineering teams on both high-level architecture and product decisions
- Experience working in ambiguity to deliver high-quality products
- You lead with influence, enabling you to work with a variety of people, professional disciplines, and levels in order to bring your vision to fruition
- Self-motivation and proactiveness, with demonstrated creative and problem-solving capabilities
What the job involves
- At Ada, Our Product Managers have complete ownership of their projects from inception to completion and play a pivotal role in ensuring their successful roll-out in the market
- Pioneer the roadmap for our exciting new Email channel, innovating and shaping a novel and remarkable customer experience delivered by Ada’s AI
- Establish the benchmarks for your project's success and devote yourself to monitoring and enhancing the product's performance for customers
- Engage with customers, organize and lead insightful interviews to understand the core of their needs. You possess the ability to precisely define the problems we are committed to resolving
- Be the master of prioritization, handle the validation, and manage the scoping of strategic projects and initiatives for the platform
- Champion your vision, inspiring and influencing your engineering and design team, company leadership and external stakeholders. Ensures alignment, buy-in, and shared understanding across all facets of product development organization
Our take
More and more, customer interactions are moving online. There is an increasing need for automated solutions to handle high demand and ensure positive customers experiences. Ada is the leading technology provider of Automated Brand Interactions. Its bots rely on artificial intelligence to answer customers’ sales and service questions, empowering companies with digital-first, omnichannel experiences at scale.
The company has automated billions of brand interactions and supports over 320 brands across the globe including Zoom, Facebook and Square. Its technology includes a no-code platform, which lends to its popularity. Ada has focused on expanding its product suite and generative AI capabilities as it sets out to optimize all customer experiences across the board.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-29% employee growth in 12 months
Company
Company benefits
- Generous stock option plan
- Unlimited vacation
- Wellness account
- Extended health coverage
- Dental/optical/travel insurance
- Life insurance
- Employee and family assistance plan
- Flexible work schedule
- Digital first, fully remote with WFH budget
- In-house social worker
- Paid parental leave for Canadian and U.S. residents
- Development opportunities
Company HQ
Wellington Place, Toronto, ON
Leadership
Mike Murchison
(CEO & Co-founder)Previously co-founded Nucleus, Atlus, WhatsNext Lab and Volley.
David Hariri
(Designer, Developer & Co-founder)Experience as Developer for Teehan+Lax, and co-founder of Volley.
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