Enterprise Customer Success Manager, Sendbird
$135-165k
OTE
OTE has a 90/10 split. Plus equity program
3+ days a week in office (San Mateo, CA)
Messaging-as-a-service API
Be an early applicant
Messaging-as-a-service API
201-500 employees
Be an early applicant
$135-165k
OTE
OTE has a 90/10 split. Plus equity program
3+ days a week in office (San Mateo, CA)
201-500 employees
Company mission
Sendbird's mission is to build connections in a digital world.
Role
Who you are
- You have a proven track record of driving business outcomes for complex and rapidly scaling organizations
- You're a clear and confident communicator, adept at aligning KPIs across a wide range of stakeholders — both within customer organizations and internally across teams at Sendbird
- You thrive in ambiguity and don’t back down from complex problems, often finding creative and innovative solutions
- You're naturally curious, tech-savvy, and quickly learning new tools and technologies
- 5+ years of experience in Customer Success or a strategic customer-facing role, preferably within SaaS or tech-focused environments
- Proven ability to manage business-critical KPIs and translate technical solutions into business value for a range of stakeholders — from developers to C-level executives
- Exceptional problem-solving skills with a customer-first mindset and the ability to navigate complex technical and organizational landscapes with diplomacy and professionalism
- Strong organizational and time-management skills, especially when working with cross-functional and globally distributed teams
- A self-starter attitude with the drive to contribute beyond your role — bringing fresh ideas, leading initiatives, and elevating team culture
What the job involves
- We’re looking for a dynamic and experienced Customer Success Manager to lead strategic relationships with some of our largest and fastest-growing accounts. In this role, you will be the trusted advisor to our customers, driving the adoption and success of Sendbird’s products by aligning our capabilities with their most critical business goals.
- You'll play a pivotal role in delivering exceptional customer experiences while solving complex challenges across diverse organizational environments
- Manage a portfolio of high-value, strategic accounts and lead customers through the full lifecycle, from onboarding and adoption to expansion and advocacy
- Build and execute Customer Success Plans that tie Sendbird’s products to measurable business outcomes for each account
- Act as a strategic advisor to customers, identifying opportunities for deeper product adoption and new use cases that drive value
- Partner closely with Sales, Engineering, Product, and Support teams to advocate for customer needs, solve challenges, and ensure seamless product delivery and adoption
- Proactively identify risks and roadblocks and drive swift cross-functional alignment to resolve issues before they escalate
- Conduct regular on-site and virtual meetings with both operational and executive stakeholders to strengthen relationships and reinforce Sendbird’s strategic value
- Collaborate with a high-performing global Customer Success team, sharing insights, best practices, and contributing to team-wide initiatives that enhance our approach
Our take
Sendbird offers APIs to help companies build their own text and video communication features. The company's suite of solutions helps businesses worldwide improve customer retention, conversion, & optimized customer support.
The company has been developing its APIs fast, including adding moderation capabilities - an attractive feature in an age that increasingly prioritizes ‘clean’ online communication. Among its newest set of capabilities is Sendbird Live, combining livestream with chat to enable companies to create new and engaging experiences from a single tool.
Its clients include Reddit, Hinge, and DoorDash. They are, however, strategically raising further investment, as the field is competitive even with its impressive client roster and technological instincts, regardless, Sendbird is well positioned within the market to keep ahead of the competition.
Steph
Company Specialist at Welcome to the Jungle
Insights
27% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2021
$100m
SERIES C
May 2019
$102m
SERIES B
Total funding: $273m
Company benefits
- All-in-one wellness benefit (Use it on anything from workout equipment to hobby gear to gadgets to gaming consoles)
- Access to the Modern Health platform
- Paid holidays, accrued vacation and sick leave
- Paid volunteer time off
- Family or paternal leave
- We’ll pay for you to learn a new language with our global citizenship benefit
- Birthday off
Company HQ
Downtown, San Mateo, CA
Leadership
Brandon Jeon
(Head of Quality Engineering)Internet executive with over 14 years of experience, including technical sales, product management, project management, and engineering. Programming since the age of 9; they developed and launched Korea's first game portal game.korea.com at age 20.
Forest Lee
(Head of Design)Forest specializes in UI/UX and graphic design for apps/services, but also has extensive experience creating printed designs, CI/BI, and design goods. They developed over 10 different apps across two startups, 4 of which won #1 in lifestyle category on the AppStore.
Harry Kim
(Chief Architect)Harry has been working in IT fields since 2006 after graduated from Monash University with a BS in Computer Science and started their career with network security company. Harry also has experienced software development of broad IT fields including search engine, social network game, 3D mobile game and mobile SNS.
John S. Kim
(CEO)John founded two startups. Their first startup, Paprika Lab - a social gaming company, was acquired by GREE and they were Korea's all-time no.1 pro gamer in Unreal Tournament.
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