IT Customer Experience Support Analyst, Anaplan
5 days a week in office
AI-driven scenario planning, analysis, and reporting
Open for applications
AI-driven scenario planning, analysis, and reporting
1001+ employees
Open for applications
5 days a week in office
1001+ employees
Company mission
To make all planning for all people a reality.
Role
Who you are
- An experienced IT Services Technician with strong knowledge and experience in world-class IT service delivery will bring a positive, can-do attitude, a solid work ethic, and a desire to learn
- You thrive on meeting deadlines!
- Candidates must have experience working in modern technology organizations capable of meeting the demanding needs of high-caliber engineers, field sales, customer success, and finance people
- Bachelor’s Degree in Computer Science, Computer Information Systems, or a similar degree or equivalent work experience
- Problem-solving whiz in Mac and Windows hardware
- Experience supporting Microsoft Office 365 suite of products (Outlook, Excel, Word, PowerPoint, etc.) on BOTH Mac and Windows
- Microsoft SCCM and InTune for Windows software/hardware admin
- Understanding of JAMF for macOS
- Understanding of Windows Server OS and ability to troubleshoot and correct problems
- Experience with VMware
- Troubleshooting skills with wireless and wired networks, firewall, and telecommunication devices
- Exceptional verbal and written communication skills
- Ability to quickly learn new skills and technologies
- Experience and familiarity with monitoring/alerting tools (i.e. PRTG, WhatsUp Gold, Logic Monitor, etc.)
- Enterprise AV/Endpoint Detection solutions (e.g. Bitdefender, Abnormal Security, Proofpoint, CrowdStrike, etc.)
- Exposure to Palo Alto Network, Cisco routers and switches, and firewalls
- Experience working as part of a hybrid onshore/offshore workforce
- Experience with US, EMEA, APAC ISPs
- Meraki/Aruba (legacy) APs
- Confluence/Jira/Jira Align
- Jira ITSM/ServiceNow ITOM/ITSM
- Access Management - Okta/Active Directory/RedHat LDAP
- Slack/Slack Grid/Atlas
- Desktop-as-a-Service (DaaS): Azure Virtual Desktop (Win) / MacStadium (Mac)
- Audio-Visual (Neat, WebEx, Zoom)
- Executive presentations (Powerpoint, Lucidchart, Lucidspark)
What the job involves
- We seek an IT Customer Experience Support Analyst to be onsite Monday through Friday in our Manchester office
- Our IT Team delivers the complete life cycle of IT services for the staff at Anaplan, from onboarding and setup, to upgrade, installation, troubleshooting, repair and replacement of hardware and software solutions, asset recovery, and protection
- This team also has architectural responsibilities in the areas of end-user computer infrastructure, printing, and conference room technologies, supporting AV, teleconferencing, All-Hands, and departmental events
- Our team members operate in the sweet spot of focus on an empathetic, superior customer support experience, comfortable with communicating well and setting expectations while being an all-round Ace problem solver with excellent IT technical skills
- Explain system issues to business or non-technical personnel
- Support end-user laptops, tablets, and mobile devices (Mac, Windows, Linux)
- Strong MacOS, Office 365 / SharePoint, and Exchange Online experience
- ServiceNow Service Management or other ticketing system knowledge
- Installation and administration of software systems and ability to provide analysis and recommendations to both technical and business units
- Surveying and analyzing systems and/or software tools and providing recommendations as requested by technical and/or business units to improve performance and efficiency, monitoring and data collection
- Strong organizational, problem-solving, and analytical skills with an acute attention to detail
- High standards of technical competency and quality of work
Our take
Anaplan is an AI-driven planning platform designed to do more than just plug gaps (it truly replaces the tangled web of legacy tools for the likes of SAP, Oracle, and IBM). Designed as the only "AI-driven scenario planning and analysis platform", it brings together data, modeling, insights, and action across a range of industries. And instead of managing isolated spreadsheets and disconnected tools, it allows business users to break down silo and collaborate fully.
It's setting itself apart with its expansive, adaptable reach, too. From out-of-the-box applications tailored for finance, supply chain, HR, and more, to enterprise-grade capabilities like predictive and generative AI, data integration, and real-time modeling, it offers organizations the tools they need to outpredict, outplan, and outperform.
Anaplan is on a roll too, with annual recurring revenue topping $1B, over 2,400 customers, and fast-growing business lines in finance, sales & marketing, and supply chain. The company is showing what a modern planning platform can really do. And its $500M innovation roadmap (packed with AI-powered tools, scenario planning, and new enterprise applications) means Anaplan is ready to shape the future of decision-making.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Dec 2017
$60m
SERIES F
Jan 2016
$90m
SERIES E
Total funding: $299.9m
Company HQ
Brickell, Miami, FL
Leadership
Charlie Gottdiener
(CEO)Currently Board Member at TransUnion, Neustar Security Services, and smartShift.
Salary benchmarks
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