Senior Revenue Operations Associate, Loom
Instant video messaging for businesses
Job no longer available
Instant video messaging for businesses
201-500 employees
Job no longer available
201-500 employees
Company mission
To empower everyone at work to communicate more effectively, wherever they are.
Role
Who you are
- Bachelor’s degree
- 5+ years in operations, sales enablement, or GTM strategy in a tech/SaaS environment
- Hands-on experience in implementing operational frameworks that sync well with sales and marketing endeavors
- Exceptional analytical skills, proficient in Excel and SQL
- Ability to execute projects independently from scoping to deployment
- Experience in CRM platforms like Salesforce and Hubspot
- Familiarity with lead scoring methods and technologies
What the job involves
- Reporting to the Director of Business & Revenue Operations, you will contribute directly to Loom’s success in one of our most cross-functional roles, working closely with Sales, CX, Product, Marketing, Operations, and Finance on urgent business priorities
- Lead the identification, scoring, and enrichment of both accounts and contacts to drive upsells from our existing customer base
- Oversee the operational components of integrating our Sales motion with our Support team and BPO partnership to turn help requests into leads
- Parter with our Scaled CX team to deploy self-serve onboarding and retention initiatives to handle our growing volume of SMB and Mid-Market accounts
- Own the tech stack, infrastructure, and analytics for our sales-led contact form and routing logic
- Enable the operational aspects of our new packages and add ons, including the Loom AI Suite, for our sales organization
Our take
As remote work has become an increasingly popular way of working, leaving there has been a real market appetite for innovation. Loom offer a user-friendly, one-way video messaging service that hopes to offer more efficient and informative communication, especially to businesses.
The company's hypergrowth led to it achieving Unicorn status in mid 2021, and has continued to expand its features. The company has over 14 million users, as it has solidified itself as a go-to service for companies.
Company buzz (especially from celebrity backers and clients like Netflix and Lacoste) can be a double-edged sword, Loom will have to ensure they can continue to deliver on the hype. The company's software developer kits have encouraged a broad range of companies to adopt the video messaging model free of charge, enshrining video-messaging in company practice in a way that has established Loom’s position as a leading service.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-12% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2021
$130m
SERIES C
May 2020
$28.8m
SERIES B
Total funding: $203.7m
Company benefits
- Competitive compensation and equity package
- 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
- Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
- Healthcare reimbursement (for International employees)
- Life, AD&D, Short and Long Term Disability Insurance
- 401(k) with 4% company matching
- Professional development reimbursement
- Wellness stipends
- Unlimited PTO
- Paid parental leave
- Remote work opportunities
- Home office & technology reimbursement
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Joe Thomas
(CEO)Co-founder and Head of Business Development at Redesign Agency. Was Director of Operations at MediaPass. Was Director of Product at MyLife.com.
Vinay Hiremath
(CTO)Previously worked in Software Engineering roles at Backplane and upthere.
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