Technical Support Manager, casavi
Digital property management
Be an early applicant
Digital property management
101-200 employees
Be an early applicant
101-200 employees
Company mission
To make communication and service processes in the real estate environment easier, more efficient and more customer-friendly.
Role
Who you are
- You have at least 2 years of professional experience in technical customer support (ideally 1st and 2nd level support) and/or a completed apprenticeship specialising in IT. Alternatively, you will impress us with your outstanding IT affinity and excellent communication skills
- You are experienced in using ticket management tools such as Jira, CRM tools such as Salesforce, SQL knowledge is a plus
- You enjoy contact with customers, even if they approach us with challenging topics
- You prefer to achieve success together with your team colleagues
- You are able to structure your tasks effectively and prioritise the most important topics in a targeted manner
- Your communication in German (C2) and English (C1) is flawless, both written and spoken
- You are based in Germany
What the job involves
- As Technical Support Manager, you are the important interface between our customers and the internal teams consisting of product management, development, customer service and sales
- You are the first point of contact for more complex product questions and answer them by phone and our ticket system (Salesforce)
- You get to the bottom of all kinds of concerns and ensure that they are resolved according to our KPIs
- You will also be part of a cross-functional team to drive the further development of the software
- As part of this, you will test bugs, new features and at the same time review new solutions in our software
Application process
- Apply now and tell our Recruiting Manager Anna why you are the right person for this job
- We are looking forward to your application with CV, earliest start date and salary expectation
- Please send your application documents in English
Our take
Compared to other industries, the real estate sector has been rather left behind by technological developments, still relying on old-fashioned record-keeping and telephone communications. But the recent arrival of PropTech startups are changing that. casavi is one such company, aiming to digitise the industry with a collaborative property management platform.
casavi's platform automates and streamlines many aspects of the property management business, allowing for online ticketing and service apps for tenants. Most notably, its collaborative platform, Relay, allows real-time communication between over 50,000 real estate service providers. As an early mover in a sector urgently in need of modernisation, casavi has quickly earned a client base of over 1200 property managers, housing associations and commercial property owners with a collective portfolio of over 100,000 buildings.
Having raised funding, casavi is moving to cement its leading position in the DACH PropTech sector. It is working to develop its product with a focus on automation features, expand its partnership scheme to more real estate services and build out its team. In the longer term, it will scale its solution and increase its customer base in the DACH region.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
Company
Funding (1 round)
Dec 2021
$21.6m
SERIES B
Total funding: $21.6m
Company benefits
- Flexible & hybrid working time models
- Online language courses
- Regular company events
- Daycare subsidy & company pension scheme
- Corporate benefits
- Discounted membership at EGYM Wellpass & Sportangebote
- Diverse development opportunities & 1,000 Euros training budget
- 40 days per year workation in the EU
Company values
- Embrace openness
- Strive for continual improvement
- Succeed through teamwork
- Act with commitment
Company HQ
Maxvorstadt, Munich, Germany
Articles
Leadership
Peter Schindlmeier
(CEO)Prior to co-founding casavi, was Managing Partner with Urban Smarts and Head of Solution Consulting for Bazaarvoice.
David Klötzer
(CTO)Was previously Co-Founder & CTO of Urban Smarts. Before that was a Software Developer with GreenPocket.
Oliver Stamm
(CPO)Has been a Partner & Co-Founder of Urban Smarts and a Consultant for EY.
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