Security Operations Manager, BlackCloak
$140-160k
+ Equity
Digital executive protection
Job no longer available
Digital executive protection
101-200 employees
Job no longer available
$140-160k
+ Equity
101-200 employees
Company mission
To protect the digital lives of those at great risk.
Role
Who you are
- 4-year college degree preferred or relevant work experience
- The ideal candidate will have close to 5 to 7 years of experience in an information security/cybersecurity role and at least 2 years of experience leading a SOC
- Industry-recognized information security certifications a plus: CISSP, GIAC, OSCP, Security+
- Prior experience managing an IT help desk is a plus
- Penetration and vulnerability testing experience
- Windows and macOS forensic investigation and vulnerability management experience
- Technical knowledge of operating systems such as Windows, macOS, iOS, Android, Linux
- Experience in threat hunting and threat intelligence analysis
- Strong analytical and problem-solving skills
- Ability to operate independently and efficiently to manage multiple tasks and priorities simultaneously and successfully
- Strong communication skills and ability to interface with customers
What the job involves
- The Security Operations Leader reports to the Director of Security Operations. In this role, you will be responsible for overseeing a team of cybersecurity analysts and SOC team efforts
- You will respond to client inquiries and security incidents, provide post-onboarding support, and oversee the continuous development of BlackCloak’s Incident Response Program
- The right candidate will be proactive and enjoys wearing many hats in a fast-paced environment
- The ability to be flexible to shifting priorities and the needs of the larger team to accomplish goals is key
- On a typical day, you may spend time mentoring the Security Operations Team, assist with client-related issues, and onboard new clients
- This position requires flexibility, as it will occasionally involve work outside of standard business hours, including nights and weekends, to address client needs and incidents
- Interface with clients to remotely onboard them onto the BlackCloak Platform
- Answer client inquiries, alerts, incidents, and questions
- Lead and mentor a team of cybersecurity analysts
- Respond to security alerts, assess the risk, and deliver mitigation responses
- Maintain total command and awareness of the security ticket queue
- Run network vulnerability assessment scans of customer infrastructure
- Communicate vulnerability and threat assessments to clients
- Own the continuous development of our EDR and Incident Response Program
- Manage on-call rotations and scheduling
- Provide post-onboarding support to customers through periodic touchpoints as needed in a timely and professional manner
- Participate in knowledge transfer sessions, product training, and other strategic initiatives as needed
- Maintain working knowledge of BlackCloak’s solutions, platform features, and best practices
- Conduct proactive threat hunting to identify and mitigate potential security threats before they impact clients
- Develop and implement threat hunting strategies and techniques
- Analyze threat intelligence data to identify trends and patterns
- Collaborate with the Incident Response team to investigate and respond to security incidents
- This position does not have a standard 9 a.m. to 5 p.m. schedule. It will require occasional time on nights and weekends to address client incidents, onboardings, and issues
Our take
As international cybersecurity efforts have strengthened corporate and state environments, cybercriminals are focusing more on individuals. High-net-worth and high-profile individuals are softer targets. And, whilst cybersecurity and defence companies focus on protecting larger networks, these people do not have a platform to fortify their digital assets.
BlackCloak provides this missing safety with digital executive protection for family offices and individuals, delivering a triple-pronged suite of digital guidance, concierge and automation tools. Its data hardening and financial safeguarding are complemented by location tracking and cyberstalking protection, reaching out of the digital space and into physical protection too.
The company differentiates itself in the crowded cybersecurity market by this focus on the individual over the company. And, with 28% of ultra-high-net-worth families, family offices and family businesses experiencing cyberattacks, it has a lot of potential. Investors think so too, investing funds that will be directed into further enhancing its platform.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Sep 2024
$17m
SERIES B
Jul 2021
$11m
SERIES A
Total funding: $30.7m
Company benefits
- Fully remote
- Medical, Dental & Vision
- Flexible hours
- Generous Vacation Policy
- Competitive salary
- HSA
- Periodic Offsites
- 401k with employer match
- Home Office Stipend
Company HQ
Central Business District, Orlando, FL
Leadership
Christopher Pierson
(Founder & CEO)Currently a Distinguished Fellow at Ponemon Institute and National Advisory Board Member at SecureWorld Expo. Was a Board Advisor at ViewPost and sat on the Advisory Committee for Data Privacy and Integrity Advisor for the US Department of Homeland Security.
Ingrid Gliottone
(Customer Experience Officer)Prior to joining bLackCloak in 2019, Ingrid was a Director of Customer Success at ProcessUnity and a Director of Information Assurance at Viewpost. She also spent nearly 7 years at Citizens Financial Group, joining as a Risk Specialist before becoming a Risk Associate and Third Party Assurance Analyst.
Chris Linde
(Chief Administrative Officer & General Counsel)Previously, Chris was an Attorney at Losey and Burr & Forman, COO & General Counsel at Habitat for Humanity Greater Orlando & Osceola County, and an Associate General Counsel at Viewpost.
Rob Duncan
(CRO)Rob joined BlackCLoak in 2022 as VP of Global Sales, moving into the role of CRO in 2025. Prior to BlackCloak, he was a VP of Global Sales at Theta Lake, VP of Americas West & LATAM at Forescout Technologies and VP of Sales, Americas at Avi Networks.
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