Technical CoE AI Program Manager, ServiceNow
$189.1-331k
+ equity (when applicable), variable/incentive compensation and ESPP
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$189.1-331k
+ equity (when applicable), variable/incentive compensation and ESPP
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 10+ years running CoE’s, large programs; expertise in agile at scale
- TPM/Program experience with the ServiceNow platform/AI/automation is preferred, but not a must have
- A master connector and action-driver, this CoE Program Manager excels at cross-organizational collaboration, tracking issues to resolution, and communicating with clarity and political savvy to turn strategy into execution
- A detail-driven organizer who keeps complex workstreams aligned and content impeccably structured, ensuring nothing slips through the cracks
- Exceptional communication skills, PMO tooling mastery, and stakeholder management
- AI literacy, including familiarity with autonomous agent frameworks and orchestration patterns, will be nice to have
- Experience with enterprise-scale programs at large complex orgs
- Strong governance and risk management expertise
- Ability to work across different geographies & time zones
- Ability to influence across engineering, product, and field delivery teams in a global environment
- Proficiency with program management tools and metrics (OKRs, dashboards, dependency mapping)
- Must be able to travel up to 50% annually
What the job involves
- The Customer Excellence Group - Strategy & Product - Catalyst Center of Excellence will be responsible for partnering with the Platform and Product Business Unit Product Management and Engineering organizations to deliver a transformational AI‑first implementation and adoption experience for ServiceNow’s customers
- You are being hired to work on one of the most exciting initiatives at one of the fastest-growing Enterprise AI companies in the industry
- The Technical CoE AI Program Manager (TPM) drives execution of complex, cross-functional programs that enable autonomous, AI Agent-first implementations at enterprise scale
- This role ensures delivery excellence by orchestrating CoE execution, planning, governance, and risk management across engineering, platform, and product BUs, as well as customer delivery teams & external partners (GSI, LLM)
- The TPM establishes operating rhythms, manages dependencies, and provides decision clarity to accelerate the adoption of autonomous solutions while maintaining operating governance, compliance and executive alignment
- Your North Star: drive CoE operations to dramatically compress time‑to‑first‑meaningful-use, accelerate adoption, and deliver a consistently excellent, AI‑enabled implementation journey that reduces deployment friction and improves customer experience & renewal outcomes
- Develop and maintain integrated program plans, milestones, and success metrics
- Run governance cadences (stand-ups, status reviews, steering committees) and publish clear updates
- Maintain RAID logs and proactively manage risks, issues, and dependencies
- Define and enforce RACI and decision-making frameworks for complex initiatives
- Partner with engineering and AI platform teams to resolve technical blockers and align on architecture decisions
- Coordinate with Customer Delivery and Field teams to ensure readiness and adoption
- Track KPIs (adoption, quality, time-to-value) and prepare reports of progress for leadership
- Prepare executive briefings and facilitate decision forums
- Drive continuous improvement of program management practices and templates
- Stay up-to-date with AI industry trends and emerging technologies in the field of GenAI and Agents, and apply this knowledge to continuously improve and evolve ServiceNow’s implementation & adoption offerings
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 158 more jobs at ServiceNow