Collections Team Lead, YouLend
Offers bonus or share option appreciation
Embedded merchant financing
Be an early applicant
Embedded merchant financing
201-500 employees
Be an early applicant
Offers bonus or share option appreciation
201-500 employees
Company mission
To enable future financial services to embed their operations within customer-oriented product suites.
Role
Who you are
- As one of the fastest-growing FinTech businesses globally, we are looking for an exceptionally talented and self-motivated individual with the ambition to build a long-term career within our company
- Proven success leading and developing high-performing collections / credit control teams
- A facts-based problem solver and have a get-things-done mentality
- A great communicator with an ability to drive team performance
- Strong use of Excel or any data analysis software is a plus
- Successful track record of delivering against ambitious target
- Exceptional oral and written communication, listening, and presentation skills
- You will be proactive, take ownership, and act with urgency
- Understanding of debt management strategies and regulatory frameworks
- Minimum 5+ years’ experience in Credit Control, Collections, or Debt Recovery
- Minimum 3+ years’ experience in a leadership or management role within the same domain
- Experience managing teams of 5+ team member
What the job involves
- To meet the growing demand for our technology and services, we are seeking a Collections Team Lead to join our Collections & Recoveries department. In this role, you will be instrumental in unlocking the full potential of our people and driving exceptional team performa
- You will recruit, develop and empower a high-performing team while fostering a culture of accountability, growth and results. Working closely with other team leaders and senior leadership, ensuring our operations deliver maximum impact and efficiency
- As a leader, you will recruit, develop, and manage a high-performing team of Collections Agents, inspiring and motivating them to consistently meet and exceed KPIs and SLAs
- You will provide ongoing coaching through regular one-to-one meetings, performance reviews, and team sessions, fostering a collaborative, accountable, and growth-oriented culture
- In this role, you will oversee daily collections activities across multiple lending geographies, handle escalated or complex customer cases with professionalism and empathy, and work closely with Customer Success and other departments to resolve issues and embed best practices
- You will drive efficiency through process improvements and the smart use of data and automation, ensuring all activities comply with internal policies, FCA guidelines, and TCF principles
- Using data and analytics, you will monitor performance, identify trends, and inform strategic decisions, while championing fair customer outcomes and sustainable repayment solutions
Salary benchmarks
Our take
Securing funding can be complicated, arduous and often inaccessible to many companies. YouLend solves this problem by giving eCommerce platforms and tech companies better access to fast and flexible funding.
YouLend has benefited from the boom in the financial services industry, but this also means the company has had to compete with a number of other embedded finance startups, such as Weavr. Despite this, YouLend's focus on online merchants has allowed it to remain competitive in its offering. What's more, the company's revenue-based repayments system differentiates its solution from more established loan options.
YouLend's flexibility and the speed with which merchants can obtain funding has allowed it to gain a foothold in the growing embedded finance market. However, it will need to focus on growing its customer base even further if it wants to scale in this competitive space.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Stock Options
- Private Medical insurance via Vitality
- EAP with Health Assured
- Enhanced Maternity and Paternity Leave
- Modern and sophisticated office space in Central London
- Free Gym in office building in Holborn
- Subsidised Lunch via Feedr
- Deliveroo Allowance if working late in office
- Monthly in office Masseuse
- Team and Company Socials
- Football Power League / Squash Club
Company HQ
Holborn, London, UK
Articles
Leadership
Mikkel Sølvsten Velin
(Co-CEO)Started out as a Junior Associate at Bech-Bruun, and was an External Lecturer at the University of Copenhagen. Was a Partner at Rogge Global Partners (now Allianz Global Investors).
Diversity, Equity & Inclusion at YouLend
Joanne Savage (Talent Acquisition Manager)
- At YouLend we’re providing a technology first approach to finance. Our product helps smaller businesses that are the backbone of the economy, and our teams are at the core of delivering our product. We strive to create an equitable culture and we believe our teams are strongest when they are diverse and inclusive.
Share this job
View 12 more jobs at YouLend