Manager of Technical Account Managers, Retool
Strategic
$244.3-330.5k
OTE
Low-code internal tools building software
Be an early applicant
Low-code internal tools building software
201-500 employees
Be an early applicant
$244.3-330.5k
OTE
201-500 employees
Company mission
Retool's mission is to create the future of internal software by making software development for engineers simpler and more accessible.
Role
Who you are
- The ideal candidate has experience building Strategic teams and customer journeys and is a strategic thinker with a passion for customer success, team development, and operational efficiency
- 6+ years of experience in Customer Success, Account Management, Technical Account Management, Solutions Architecture, or related fields, with 3+ years in a leadership role managing technical account managers or similar functions
- Experience working with enterprise-level and strategic customers in a consulting or technical thought leader capacity
- Proven track record of driving customer success and outcomes measured by adoption, retention, and expansion within a SaaS or technology organization
- Strong leadership and people management skills, with the ability to inspire and motivate a team through change and ambiguity
- Excellent communication and interpersonal skills, capable of building relationships at all levels; comfortable with public speaking
- Strategic thinker with a results-driven approach and strong problem-solving abilities
- Proficient in data analysis and reporting to monitor account health and team performance
- Technical aptitude and understanding of enterprise software development, APIs, and integrations with proven ability to lead technical discussions with key customer personas (prior experience as a TAM or similar technical role is a plus)
- Bachelor's degree in Business, Computer Science, or a related field (or equivalent experience)
What the job involves
- The opportunity for Retool to succeed is massive, and the time is now. Retool solves varied problems, and the customers we work with span every vertical and hundreds of use cases. We’re looking for a leader who can build and scale a world-class, proactive technical account management team to help us accelerate our growth this year and beyond
- The Strategic TAM Lead will lead a team of high-performing TAMs responsible for driving customer success, adoption, and retention of customers in our strategic segment
- This role is critical in fostering relationships with key accounts, enabling technical excellence, and defining Strategic playbooks and best practices across the TAM organization
- In this role, you’ll collaborate closely with the team across Strategic Sales, Revenue Operations, and our Technical Customer Experience team (Strategic Sales Engineering, Services, and Support)
- You’ll also work cross-functionally with engineering, product, and marketing to represent the voices of your clients. And, of course, you’ll work closely with your team and TAM and TCX leadership
- Lead, mentor, and develop a team of Strategic TAMs, fostering a culture of growth, collaboration, and innovation
- Provide regular coaching and professional development opportunities tailored to each team member's career goals
- Establish performance metrics and ensure the team consistently delivers on key objectives and goals
- Oversee the management of strategic accounts, ensuring TAMs deliver measurable value to customers
- Partner with TAMs to develop tailored account strategies that align with customer goals and address pain points proactively
- Act as an escalation point for critical customer issues, ensuring timely resolution and alignment with internal teams
- Collaborate cross-functionally to drive Strategic pre- and post-sales alignment on account priorities and deliver exceptional customer experiences
- Provide feedback from customers to influence product roadmap and service enhancements
- Partner with Revenue Operations to develop reporting and analytics that provide visibility into account risk, health, and predictable retention forecasts
- Define and implement scalable processes, tools, and frameworks to optimize the TAM team’s workflows and ensure consistent delivery of value to customers
- Develop and monitor key performance indicators (KPIs) to measure team success and customer outcomes
- Drive initiatives to improve customer retention, reduce churn, and identify upsell opportunities
- Serve as an advocate for customers within the organization, ensuring their needs and goals are prioritized in decision-making
- Build executive-level relationships with key customers to foster trust, ensure satisfaction, and identify growth opportunities
- Travel is a requirement
Our take
Retool allows developers to build internal applications quickly using a complete set of ready-made building blocks. These internal applications can be used to display company data from a range of sources, including Redis, Salesforce, Google Cloud, and Slack.
For a monthly fee, the platform enables companies to save time that they would have otherwise spent on developing their own internal applications. Retool brands itself as 'low-code,' meaning that it is easy to use and customize. There is a huge demand for systems that allow teams to analyze the data they already have. Retool already counts brands such as Amazon, Philips, Peloton, NBC, and Mercedes-Benz as customers.
Retool was founded in 2017, and the company is now valued at over $1 billion. Founded by Oxford graduate David Hsu, the management team includes ex-Stripe and ex-Airbnb employees with plenty of experience in taking a company from a start-up to a global brand. Retool was awarded $45 million in Series C in 2022, which it is using to expand its workforce, tweak its platform, and develop new products.
Steph
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jul 2022
$45m
SERIES C
Dec 2021
$20m
SERIES C
Total funding: $165.3m
Company benefits
- Competitive healthcare, dental and vision benefits
- Breakfast, lunch and dinner at our San Francisco and New York offices
- $1,200 annual stipend for anything learning-related (books, conferences, classes, etc.)
- $1,000 work-from-home-setup stipend
- Flexible PTO
- Family planning support and paid parental leave
- 401(k) Matching
- Mental health and wellness benefits
Company HQ
Civic Center, San Francisco, CA
Leadership
David Hsu
(CEO)David studied Philosophy and Computer Science at the University of Oxford, before founding Retool in 2017. He has served as CEO ever since.
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