Onboarding & Implementation Consultant, Cision
German speaking
PR and marketing software
Be an early applicant
PR and marketing software
1001+ employees
Be an early applicant
1001+ employees
Company mission
To use their software to provide prompt and professional resolutions that allow PR and Marketing professionals to focus on optimal communication.
Role
Who you are
- Excellent English and German language skills, written and verbal. Additional languages are an advantage
- Highly customer focused; shows a real passion for the customer success industry
- Driven, self-starter, enthusiastic and with an “ownership” mentality
- Adaptable and ability to thrive in a fast-paced, ever-evolving environment
- Proven experience in a customer-facing role demonstrating ability to manage multiple projects to a deadline
- Ability to collaborate with internal partners whilst co-ordinating key customer deliverables ensuring world class customer experience
- Understands how to demonstrate the use & adoption of Cision software and services to achieve customer's outcomes and goals
- Advanced listening and verbal communication skills to understand customer's needs, and ability to respond clearly and concisely both verbally & written
- Enthusiast, strong work ethic with a positive mindset, and can-do attitude
- Experience working within global newswire or media distribution organisation is favourable
- Experience working within customer/public relations or communication is favourable
- Experience with Salesforce and/or Customer Success software is desired
- Working knowledge of MS Office Suite including Word, Excel, PowerPoint is required
- Undergraduate degree is preferred
What the job involves
- The Onboarding & Implementation Consultant in the EMEIA Customer Experience organisation will be responsible for the efficient and successful onboarding of all relevant customers across all our platforms in alignment with the customers’ needs, achieving customer satisfaction ensuring optimal time to value
- The O&I Consultant will be working closely with the rest of the Customer Experience team to deliver a world class experience for every customer at every touchpoint
- Performs customer facing onboarding activities, including but not limited to customer discovery, desired outcome creation, success planning and in-depth platform training
- Performs back-office onboarding activities, including but not limited to new account activations, platform configuration, keyword/search entry and refinement
- Executes against key onboarding KPIs, including key milestone achievement, response time, time to value, and customer satisfaction
- Ability to articulate customer desired outcomes and convert into Cision Customer Success deliverables
- Continually learning & developing knowledge of all Cision platforms demonstrating credibility to successfully onboard customers
- Works in highly consultative manner with customers to determine and understand their needs and goals to provide tailored guidance in successful adoption of Cision platform
- Engages customers regularly throughout the onboarding period to address customer questions and concerns, ensuring a world class onboarding experience
- Works cross-functionally with all customer facing roles to ensure a smooth and successful transition from sales to onboarding to customer success
Our take
As marketing and PR continues to be digitised, software that helps streamline and make their communication more efficient is in high demand. Cision ranks amidst the top PR Software companies and boasts over 100,000 public relations and marketing professionals globally.
The company is well established as a Media and Influencer Targeting Software and has rapidly become the market leader. As influencers have become more plentiful and effective, there is a forecast growth of brand spend on influencer marketing. Tools such as Cision are therefore looking to be in higher demand.
It is a global enterprise with a vast team of over 2000 employees, making it a company able to deal with high-frequency requests. Cision is already ranked as a leader in the $3 billion communications intelligence software and services market. In February 2023, Cali Tran took over as CEO, having previously led the influential Brandwatch which was one of four high-profile acquisitions made by Cision between 2021 and 2023.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-2% employee growth in 12 months
Company
Company benefits
- Career progression opportunities
- Dental and healthcare plan
- Employee Assistance Programme (EAP)
- Learning Portal
Company values
- STRONGER TOGETHER
- BE REAL. BE YOU
- IMAGINE THE IMPOSSIBLE
- MAKE AN IMPACT
- OWN IT
Company HQ
New Eastside, Chicago, IL
Articles
Leadership
Cali Tran
(CEO (Not Founder))Previously CEO at Brandwatch and Valassis and President at Centerfield and Vericast.
Diversity, Equity & Inclusion at Cision
Jasmin Zamora (Director, Engagement and Inclusion )
- Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best
- We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success
- Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com
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