IT Support Engineer, Abound
£35-40k
Offers Equity
3+ days a week in office
Personal loans & SaaS credit decisioning platform
Posted today
Personal loans & SaaS credit decisioning platform
101-200 employees
Posted today
£35-40k
Offers Equity
3+ days a week in office
101-200 employees
Company mission
To make affordable loans available to more people.
Role
Who you are
- The ideal candidate should have a proven track record of modern device management (MDM), access controls, and Microsoft cloud technologies within a structured and security-conscious business
- Hands-on experience supporting Microsoft Intune in a production environment (Windows, macOS, iOS, Android)
- Good understanding of Microsoft Entra ID including user management, groups, RBAC, and Conditional Access
- Solid understanding of device compliance and MDM principles in a BYOD environment
- Strong Windows 11 troubleshooting skills and working knowledge of macOS
- Experience supporting iOS and Android device enrolment and policy enforcement
- Good understanding of networking fundamentals (IP addressing, DNS, VPN, firewall concepts)
- Experience implementing MFA and access control policies
- Ability to troubleshoot identity, device, and Microsoft 365-related issues independently
- Strong communication skills and a structured, methodical approach to support
- College/University qualification in IT, Computer Science, or related field (preferred but not essential)
- Relevant certifications desirable (e.g. CompTIA A+, Microsoft Certified Fundamentals, MD-100, AZ-900)
Desirable
- PowerShell scripting for automation or reporting
- Experience in a fintech or regulated environment
- Experience with UniFi networking stack
- Familiarity with Microsoft Defender
What the job involves
- We are seeking a technically capable IT Support Analyst to join our Microsoft cloud-first environment
- This role sits between traditional helpdesk support and systems administration, with a strong focus on endpoint management, identity administration, and Microsoft 365 support
- You will work closely with the IT Manager to support and maintain Microsoft Intune, Entra ID, device compliance, and collaboration platforms across Windows, macOS, iOS, and Android environments
- Support and administer Microsoft Intune across Windows 11, macOS, iOS, and Android devices, including BYOD enrolment and compliance enforcement
- Assist in maintaining device compliance policies, configuration profiles, update rings, and application deployments
- Support Windows Autopilot provisioning and endpoint lifecycle processes
- Administer Microsoft Entra ID including user lifecycle management, group management, and RBAC
- Support the configuration and ongoing maintenance of Conditional Access policies and MFA controls
- Assist with Privileged Identity Management (PIM) role assignments and access reviews
- Troubleshoot Exchange Online mail flow, Microsoft Teams, and Teams Rooms issues
- Provide advanced troubleshooting across Windows 11, macOS, iOS, and Android devices in both corporate-managed and BYOD models
- Maintain accurate asset records, user records, and system documentation
- Contribute to ongoing improvements in device management and access controls
Salary benchmarks
Our take
Borrowers in the UK have been consistently over-charged in recent years, with lenders rejecting requests mostly on the basis of poor credit histories. Through Open Banking, Abound (formerly Fintern) is working to build a different approach that evaluates live transaction data, usually ignored by traditional lenders, in order to offer loans at more favourable prices.
Traditional banks are also slowly starting to use Open Banking data for income verification while other emerging firms, like Abound, are using it to support underwriting decisions. The company's technique allows it not to exclude people with limited or poor credit history and, instead, aims at defining a repayment plan that borrowers can realistically sustain over time.
A forward-looking approach is strongly needed in the lending industry, with the main improvement being the consideration in lending decisions of each customer's current circumstances and recent history. The challenge for Abound in the near future is to effectively exploit machine learning, technology and Open Banking Data while differentiating from the rest of the industry with its own customer-centric approach.
Freddie
Company Specialist at Welcome to the Jungle
Meet the team
13 people
Thomas Barrett-Ford, Lead Data Scientist
Insights
30% female employees
Company
Company benefits
- Everyone owns a piece of the company 📈Equity
- 25 days’ holiday a year, plus 8 bank holidays
- We offer all employees an affordable loan of up to £10k. The amount you can borrow may vary slightly, depending on your personal situation.
- Regular team lunches and events
- Free gym membership with WellHub
- Free breakfast and snacks in the office. We’ll even cover your dinner if you’re working late
- Team wellness budget to be active together - set up a yoga class, a tennis lesson or go bouldering
- 2 paid volunteering days per year to all employees with the company charity - Spread a Smile
- Pension with Aviva
- Enhanced Maternity and New Parent leaves
Company HQ
St Katharine's & Wapping, London, UK
Leadership
Gerald Chappell
(Co-Founder & CEO)Ex-Partner at McKinsey and EY. After leading McKinsey’s Digital Lending practice globally, they got frustrated with how slow banks were at adopting AI and new technology - it was time for a change.
Dr. Michelle He
(Co-Founder & COO)Ex-Director at EY with a PhD in Machine Learning. 15 years of experience in financial services convinced them that another way of doing credit was possible.
Diversity, Equity & Inclusion at Abound
Dr. Michelle He (Co-founder and COO)
- We've always wanted to build the best possible team, regardless of accent, gender or background. Our team at Abound is diverse at every level. We help each other and work as a team to achieve our shared mission.
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