External Identity Support Analyst, Kocho
1-5 days a week in office
Microsoft partner for identity, security, and cloud
Open for applications
Microsoft partner for identity, security, and cloud
201-500 employees
Open for applications
1-5 days a week in office
201-500 employees
Company mission
To help their customers make the smartest technology investments and to provide ongoing support for their core business infrastructure.
Role
Who you are
- Strong troubleshooting abilities for complex and bespoke identity-integrated applications
- Ability to read and modify code in .NET and C#
- Experience with SQL and database management tools
- Solid working knowledge of PowerShell for automation and diagnostics
- Experience supporting enterprise-scale environments
- Understanding of federation and identity protocols:
- SAML 2.0
- OAuth 2.0
- OpenID Connect
- Token flows, claims, sessions
- Experience in operational support roles within business environments
- Ability to work effectively in virtual, collaborative, and team-based settings
- Excellent communication skills with the ability to explain technical issues clearly to both technical and non‑technical audiences
- Strong analytical and problem‑solving ability
- Demonstrated learning agility and a willingness to adopt new identity technologies
- Understanding of security principles including least privilege, secure design, and common vulnerabilities
- Familiarity with:
- Authorization concepts (roles, permissions, app registrations, service principals)
- User and group lifecycle management (creation, modification, deletion, dynamic groups)
- Knowledge of Conditional Access (CA) and Multi‑Factor Authentication (MFA)
- Microsoft Entra ID (formerly Azure AD)
Desirable
- Azure AD B2C / Entra External ID
- Azure DevOps
- SC‑300 (Identity & Access Administrator)
- SC‑900 / AZ‑900 fundamentals
- Experience with Customer Identity & Access Management (CIAM) solutions or external identity lifecycle management
- Familiarity with API debugging and tooling (e.g., Fiddler, Postman, browser developer tools)
- Knowledge of identity governance processes (access reviews, entitlement management, automated provisioning)
- Experience with logging and monitoring tools such as Application Insights, Azure Monitor, Log Analytics
- Understanding of Zero Trust architecture and its application to external identity
- Experience participating in incident management, including P1/P2 handling, root cause analysis, and post‑incident reviews
What the job involves
- The External Identity Support Analyst provides advanced (3rd‑line) technical support and expertise for external identity platforms and customer identity solutions. The role is essential to ensuring stable, secure, and high‑performing identity services across our Managed Solution Support portfolio
- Provide 3rd‑line remote technical support for customer identity and access solutions within Managed Solution Support, focusing on external identity technologies (Entra ID, Entra External ID, Azure AD B2C, federation, SSO)
- Maintain and improve the Configuration Management Database (CMDB) for supported services
- Support smooth transition of clients and projects into Managed Solution Support
- Contribute to the development and enhancement of Kocho’s identity service offerings
- Operate as a subject matter expert, offering expert advice and solutions to complex or bespoke identity challenges
- Influence clients to adopt best‑practice approaches for secure and scalable identity management
- Act as an advocate for clients when working with internal teams and Senior Management
- Maintain clear and accurate documentation, troubleshooting guides, and operational procedures
Our take
Many businesses face two (often conflicted) challenges. This surrounds leveraging digital and cloud technologies to transform their business models, while ensuring their operations are defended against breaches and cyberattacks. These challenges have only become more essential for companies to solve as the number and severity of cyberattacks targeted at the digital supply chain have increased.
This is where Kocho comes in. The company protects high value digital assets from attack and ensures customers comply with government legislation as well as stringent financial sector regulations.
In April 2022, ThirdSpace (experts in identity and cyber security) and TiG Data Intelligence (a leading cloud transformation and managed services provider), officially rebranded to Kocho after merging 12 months before. This move is part of the company’s ambitious growth plans to increase its customer base to help more enterprise and mid-market organisations accelerate their cloud transformation and security programmes.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Jun 2019
$10.8m
SERIES B
Jan 2019
$7.6m
EARLY VC
Total funding: $18.4m
Company benefits
- Flexible Working: Want to work from home? No problem. We’re happy for you to work from anywhere providing it suits your role – we’ll even cover any extra costs
- Enhanced Parental Leave: Make the most of welcoming a new child into your family. We also offer offer enhanced leave for primary and secondary caregivers
- Private health insurance: We provide private health insurance, free eye tests, and discounts on glasses
- Life assurance: We provide comprehensive life assurance, so you and your family can have peace of mind
- Critical illness: If you’re diagnosed with a critical illness, you’ll benefit from financial support to help you and your family
- Training: We’re committed to helping you ‘Become greater’. You’ll get time off and funding for training, study, and exams
- Birthday day off: On top of your annual holiday allowance, you’ll get an extra day off to celebrate your birthday
- Wellness partner: Your wellness matters. We provide support through our wellness partner
Company HQ
Soho, London, UK
Leadership
Hannah Birch
(CEO)Previously held Managing Director roles at Node4, Ensono, and Accenture. They also served as the Head of Oil & Gas at Fujitsu Services, as a Sector Lead for Oil and Gas at Computacenter, and held various roles at BP.
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