IT Lead, Roblox
Client Services
$153.8-188.4k
+ Equity
5 days a week in office (San Mateo, CA)
Online gaming & entertainment platform
Open for applications
Online gaming & entertainment platform
1001+ employees
Open for applications
$153.8-188.4k
+ Equity
5 days a week in office (San Mateo, CA)
1001+ employees
Company mission
To help connect and bring together people from around the world through play.
Role
Who you are
- Demonstrable experience in defining and handling IT support ticket processes, understanding the impact of poorly handled issues
- A balanced approach to technology adoption, prioritizing validated solutions over the "shiny new tool" syndrome
- A track record of motivating and empowering team members to take ownership and get things done
- Proficiency in automating using both code and low-code automation tooling (e.g., PowerShell, Bash, Python / Okta Workflows, Airtable)
- Experience leading high-impact projects involving security, facilities and other external business partners
- Familiarity with administering ticketing systems such as Zendesk or Jira
- A thorough understanding of identity verification processes for in-person and remote employees
- A desire for reducing or eliminating technical debt
- Solid understanding of core applications such as: Okta, Slack, Zoom
- Solid understanding of Mobile Device Management for mobile devices and laptops/desktops. (e.g., Workspace ONE, Jamf, Google MDM)
- Knowledge and skills to investigate performance issues on macOS, Windows Desktop, ChromeOS and Linux
- A structured approach identifying root cause analysis
- A dedicated mentor and trainer: You enjoy sharing your knowledge and skills with junior IT staff, employing effective strategies to facilitate learning and development
- A methodical problem-solver: You possess a systematic approach to solve various technical issues, including slow computers and network connectivity problems
- Knowledgeable about identity management: You are familiar with different types of Identity Providers (IDPs) and their role in secure access
- Knowledgeable about device management: You are familiar with different types of Mobile Device Management (MDMs) and their role in secure access
- A meticulous documenter: You maintain thorough and accurate documentation of technical issues and solutions
- Adaptable and resilient: You can quickly adapt to changing technical environments and learn new technologies
- A learner: You learn from your mistakes and use them as opportunities for growth
- A great teammate: You effectively collaborate with other groups, such as facilities and InfoSec, to resolve sophisticated issues
- A clear and concise communicator: You apply effective communication tools and methods for collaboration and emergency situations
- A security-conscious professional: You understand the importance of IT support in responding to security incidents
- Experienced in supporting mobile devices: You are familiar with the security considerations of these devices
- A main contributor to projects: You can lead projects from start to finish, delivering successful outcomes
- An advocate for automation: You recognize the benefits of automation in IT operations and have experience implementing automated solutions
What the job involves
- As an IT Lead in Corporate Engineering, whose main purpose is to enhance builders' Effectiveness, Efficiency, and Experience through the use of technology, you'll be more than just a technical expert; you'll be a catalyst for innovation, a champion for efficiency, and a partner in the journey of our incredible builders
- This isn't just a job; it's an opportunity to make a tangible and lasting impact
- You will be a driving force behind optimized support operations, directly influencing the effectiveness, efficiency, and overall experience of every Builder who uses our technology
- In our fully on-site role in beautiful San Mateo, CA, you'll be immersed in a dynamic environment where collaboration and innovation thrive
- Identify, track, and report on IT metrics to make data driven decisions
- Motivate, empower and mentor team members, fostering ownership and collaboration
- Lead and resolve sophisticated technical problems, demonstrating strong problem-solving skills
- Apply automation tooling to streamline tasks and improve efficiency
- Administer and optimize ticketing systems (e.g., Zendesk, Jira) to enhance service delivery
- Collaborate with the Facilities team to align IT strategies and operations, and participate in projects
- Collaborate with security detection and response teams to ensure a secure IT environment
- Develop and implement strategies to reduce and eliminate technical debt in IT projects
- Tackle complex issues within a large enterprise application environment, ensuring minimal disruption
- Diagnose and resolve performance issues on endpoints, ensuring optimal user experience
- Perform thorough root cause analysis for recurring technical issues, implementing preventative measures
- Automate using code/low-code solutions to automate tasks and resolve recurring issues
Our take
While online gaming is no longer a revolutionary concept, Roblox has established itself as a leader in the industry by creating a gaming toolbox that encourages quality game creation, which it pays developers for.
In addition to standard games, the platform offers virtual worlds and other experiences to explore and interact with. Its platform provides an online ecosystem for millions to create, socialize, chat, and explore immersive experiences with friends. In fact, in the US its used by two-thirds of children aged 9 to 12.
The experiences on the platform are made by Roblox's over three million creators, and are available on a range of devices from PC to Xbox to Oculus, and more. The company has grown at an impressive rate, and has been keen to adopt new developments in the tech world, for example with its real-time AI translation for players to interact outside their native tongue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jan 2021
$520m
SERIES H
Feb 2020
$150m
SERIES G
Total funding: $922.8m
Company benefits
- Medical, dental, and vision coverage
- 401k
- Flexible vacation policy
- Roflex - Flexible and supportive work policy
- Roblox Admin badge for your avatar
- Free catered lunches five times a week and several fully stocked kitchens with unlimited snacks
- Onsite fitness center and fitness program credit
- Annual CalTrain Go Pass
Company HQ
South San Mateo, San Mateo, CA
Leadership
David Baszucki
(CEO)Studied Electrical Engineering at Stanford before founding Knowledge Revolution in 1990, where they spent 9 years as CEO. They worked as VP of MSC.Software for 2 years, and started Roblox in 2005.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 172 more jobs at Roblox