Customer Success Manager, Wandelbots
Enterprise
More information about location
Software-defined automation for industrial robots
Be an early applicant
Software-defined automation for industrial robots
101-200 employees
Be an early applicant
More information about location
101-200 employees
Company mission
To revolutionise the world of robotics with Wandelbots Nova, an agnostic robot operating system.
Role
Who you are
- Several years of proven experience in Customer Success or Account Management within B2B Enterprise environments.You have successfully worked with large Enterprise accounts and have a strong understanding of how Enterprise organisations buy and scale complex solutions
- Excellent communication and interpersonal skills to manage diverse stakeholders. You are equally comfortable in a room with engineers or C-suite
- Proven experience working in startups or fast-paced, fast-changing, organisations. You have high tolerance for ambiguity and quickly learn and adapt to new situations
- Strong understanding and experience with technical products, preferably in the robotics, software development,or deep tech sectors. Coupled with a strong understanding of how enterprise customers purchase and scale complex solutions in this space
- Proven ability to work cross-functionally with Sales, Product, Engineering and Design teams. You are someone who can motivate others around you for the same goal
- Strongself-organisational skills and attention to detail. You are good at planning, documenting, and maintaining an up-to-date CRM (Hubspot, Salesforce), CS platform (Planhat, Velaris etc.),and tickets (Jira)
- Proactive mindset with a focus on continuous improvement
- Professional proficiency in German and English
- Willingness to travel as needed to meet your Customers and attend trade fairs
- Willingness to commute regularly to Dresden, particularly in the first months of your onboarding
- You have a past in a technical role or are curious enough to have learned towrite code, pursue a no/low-code project, or even program a robot
- You're passionate about technology, its potential to transform industries, and you contaminate others with that passion
- You work or have worked in production, manufacturing or industrial automation
What the job involves
- As a Customer Success Manager focused on the Enterprise sector, you will be at the forefront of the Wandelbots mission to revolutionize industrial automation with software-driven solutions that scale across robots and production sites
- You will be responsible for driving and executing an Enterprise Customer journey that enables our Customers to adopt and scale the Wandelbots NOVA Physical platform and become future-proof, software-driven manufacturing organisations of excellence
- You will report to the Head of Customer Success and work cross-functionally with Product, Engineering, Design, and your Revenue colleagues to bring innovative solutions to the market that allow our customers and users easier access to Physical AI than ever before
- Lead the Customer journey from late-stage Sales to full onboarding and beyond
- Develop collaboration plans with your Customers to ensure their success, making sure they are maximizing their outcomes from Wandelbots products and services
- Develope and expand strategies that drive growth from proof-of-concept projects to enterprise-wide rollouts
- Monitor Customer sentiment and health and proactively address potential issues
- Design and coordinate trainings, technical workshops, expert consultation, and other support services and solutions to ensure issue resolution and product adoption
- Gather Customer feedback and insights to inform our revenue generation strategies and support the Product and Engineering team in product development
- Engage with internal stakeholders and colleagues to ensure smooth and fast delivery of projects, services, features, to your Customers
- Represent the voice of the customer, with data, within internal discussions
Our take
Industrial robots hve transformed manufacturing, allowing mass production at unporecendented speed and precision. But as robots have become more capable, they have also become more complex and significantly harder to programs. That growing skill gap is what Wandelbot is setting out to address.
Wandelbots' app allows for accessible robotics programming to be done by almost anyone - drastically lowering the cost for manufacturers. One of its unique features is its ‘TracePen’ - a physical tool that connects to the app and allows you to demonstrate an action (such as welding a new seam) onto the workpiece for the robot to follow.
Wandelbots is a market leader - it’s won awards from Tech Crunch and Forbes, and counts the likes of Volkswagen and BMW among its clients. Looking forward, it wants to bring in developer tools to help developers create their own robotics teaching softwares.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jan 2022
$84m
SERIES C
Jun 2020
$30m
SERIES B
Total funding: $122.2m
Company benefits
- Food & drinks: Hot lunch, healthy fruit, sweet snacks, coffee and soft drinks in the office
- Mobility support: Subsidy of a job ticket for public transport
- Team events: Fun and exciting summer parties, newcomers day, off-site workshops, team breakfasts
- Great paid leave: 30 days paid leave + additional rest from Christmas until New Year
- Child sick benefits: 100% of your usual earnings will be paid, while you take care of your little one
- Development: Free experts’ program for mental health and cultural training incl. language courses
- Appreciation: Up to an additional 3 more leave days per year for specific volunteer activities.
- Hybrid work model: WFH (work from home) as well as WFA (work from anywhere in EU) is allowed
Company HQ
Strehlen, Dresden, Germany
Leadership
Christoph Biering
(Co-Founder)Alongside Wandelbots, Christoph is the Founder and CEO of Through Zero and Founder and CTO of Leverage Immo.
Georg Püchel
(Co-Founder)Former Researcher at Technische Universität Dresden, and co-founder of Ubiance.
Maria Piechnick
(Co-Founder)Former Science Lecturer at Technische Universität Dresden.
Christian Piechnick
(Co-Founder & CEO)Former Science Project Manager at Technische Universität Dresden, and Software Engineer Medianexx.
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