Senior CRM Manager, Indeed Flex

• The ideal candidate is analytical, customer-focused, and adept at using CRM tools to optimize communication and business outcomes
• Exceptional interpersonal skills to collaborate and communicate effectively with relevant internal and external stakeholders at all levels of the organization
• High-level of technical acumen and proficiency to learn and utilize new software and technologies quickly to continuously evolve and improve our tech-driven advantage
• High-level of analytical and critical thinking skills with a strong drive to investigate, analyze, and resolve simple and complex problems
• Strong organizational and time management skills to manage multiple priorities and meet conflicting deadlines with minimal direct supervision
• Strong communication skills and the ability to work collaboratively across departments
• Experience with marketing automation and customer data platforms
• Highly proficient with Microsoft Office / Google Workspace software suite
• Highly proficient with utilizing several tools to enable real-time collaboration with a globally distributed workforce such as Miro, Monday, Salesforce, Google Meet, Zoom, Slack, etc
• A commitment to driving the Indeed Flex mission: to help people get jobs, instantly

Desirable

• As a Senior CRM Manager, you will oversee the development and execution of the customer relationship management strategy
• This role is crucial for driving customer engagement, retention, and revenue growth by creating data-driven strategies that deliver personalized and effective customer journeys
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position
• Oversee system integrations for data capture and management (including event/attribute mapping and segmentation) alongside campaign tracking
• Manage and optimize our CRM technological stack (email, SMS, in-app message, push notification), prioritizing data integrity and compliance
• Partner with Product, Technology and Engineering teams as lead subject matter expert, providing guidance and advice in terms of acquisition funnel and app transactional communications
• Devise robust CRM strategies leveraging marketing automation to drive shift frequency and longer term retention
• Influence business direction, establishing strong working relationships with peers/colleagues and taking a lead role in driving new ideas/initiatives to execution
• Operate a stakeholder model for BAU demand, spanning campaign design, QA, data segmentation, scheduling, execution and reporting
• Cultivate a culture of testing, exploring new approaches/technologies and driving continuous improvement in efficiency
• Manage vendor relationships
• Support the Head of CRM to motivate the CRM team, creating opportunities for the team to grow and flourish