People Operations Coordinator, Discord

• Proficient experience with Workday for HR information systems
• Exceptional detail orientation and organizational skills
• Demonstrated ability to work with discretion with sensitive and confidential information
• A commitment to and track record of delivering high-touch, world-class service to internal and external customers
• Adaptability and openness to learning and incorporating new processes and solutions
• Strong analytical, organizational and problem-solving capability
• A sense of urgency in juggling multiple priorities
• Excellent and dynamic verbal, written and communication skills; must be capable of communicating information to diverse audiences in a virtual and in-person environment
• Comfortable interfacing with all types of people
• 2 years of experience in administration, human resources, or related field

Desirable

• People Services is a subteam of the People Technology and Operations Team, serving as the nucleus of the organization’s operations by maintaining a high level of data integrity, serving as the first point of contact for employee and business partner inquiries and serving as key partners in critical cross-functional processes
• We’re looking for a People Operations Coordinator, People Services to join our team and support our operations at scale
• Maintain a high level of integrity for employee data in Workday, our HRIS (HR Information System) while processing and auditing a high volume of requests for employee job and data changes, including but not limited to: job changes, transfers, promotions, terminations and annual compensation cycles
• Serve as first responder to employee inquiries related to benefits, enrollments, payroll, company policies, verifications of employment, etc. in accordance with SLA standards; triage and/or escalate tickets to partner teams as needed
• Partner closely with Payroll, Finance and Accounting to support timely payroll processing
• Complete requests for reports from key cross-functional teams; partner with People Systems to identify opportunities for technology automation and collaborate on solutions to increase efficiency and self-service where appropriate
• Partner closely with People Partners to provide people operations support in service of their client groups
• Develop and regularly maintain internal knowledge base articles and resources to empower employees to be self-directed and successful
• Organize and maintain internal records and documentation and perform regular audits to ensure accuracy and completeness
• Partner with cross-functional teams including, but not limited to Payroll, Accounting, Legal, Global Onboarding, Recruiting Operations and Total Rewards
• Support broader People Technology and Operations initiatives as needed