Technical Enablement Manager, EGYM
International
Fitness technology firm
Be an early applicant
Fitness technology firm
201-500 employees
Be an early applicant
201-500 employees
Company mission
To connect the dots between exercise and real health outcomes by partnering with fitness and health facilities worldwide to make workouts smarter, more efficient, and fun for everyone.
Role
Who you are
- You share our EGYM vision “making the gym work for everyone” and want to lead our customers to success with our Connected Training Floor? Then take up the challenge and apply now to join our team in Munich or remotely in Germany!
- Experience in Customer Relations: You have experience in working with customers and can successfully manage customer meetings, even for more complex customer issues
- Technical Affinity: You have a strong technical understanding of software systems and mobile apps and are ideally familiar with APIs. Programming skills are an advantage
- Way of Thinking and Working: You are characterized by analytical thinking and problem-solving skills, have a high level of consulting competence, and a quick grasp of new ideas
- Organizational Skills: You can effectively manage multiple projects and tasks in parallel and find solutions promptly through close communication with your colleagues
- Soft Skills: You are curious, proactive, eager to learn and adaptable to change
- Tools: You have very good Excel skills and have already worked with Salesforce and Jira
- Language Skills: You are fluent in English, plus fluent in at least one of these languages: Spanish, French, or Dutch. German is a nice to have
What the job involves
- We are looking for an organizationally strong, and communicative Technical Enablement Manager (m/f/d) to help us revolutionize our customer experience
- Implementation of Connected Training Floors: You ensure a smooth process in the implementation of our Connected Training Floors, such as interfaces to member management, smart cardio, and much more for our customers
- Implementation of Apps: You are responsible for the successful implementation of our personalized apps for our customers with all technical feature sets
- Customer Satisfaction: You engage closely with customers and partners to understand their needs, drive implementation, and deliver lasting satisfaction
- Collaboration: You work closely with our experienced Product team in the area of interfaces and apps to create an optimal customer experience and continuously improve the process
- Documentation: You support the creation and updating of documentation, such as on Notion, to keep all stakeholders up to date
- Coordination: You continuously coordinate with other teams in Operations and Customer Success to achieve common goals and share knowledge
- Your training goal for your first 6 months:
- Product Knowledge: You have a comprehensive understanding of our API platform, including our partner integrations and our customizable apps
- Implementation of Features: You play a key role in the successful implementation of product features
- Process: You have actively shaped the implementation process
- Collaboration: You are appreciated by your team and key stakeholders from Support, Order Management, Customer Success, Sales, and Product for your collaboration and valuable contribution
Application process
- Apply now with your documents (CV, earliest possible start date and salary expectations) and specify the job ID #1690
Our take
EGYM is a fitness technology company that specializes in providing intelligent workout solutions to fitness and health facilities. By offering a suite of connected gym equipment and digital products, EGYM aims to enhance the exercise experience by making it smarter and more efficient.
The company's portfolio encompasses a line of gym equipment, software, and a corporate health network operation called Wellpass which boasts an impressive user base of over 20M individuals. By offering a complete fitness technology ecosystem, EGYM enables gym owners and operators to offer a fully connected workout experience to their members while delivering measurable business outcomes. With over 40 million workouts tracked for more than 200 partners, it is also clearly delivering strong health outcomes as well.
With funding under its belt, EGYM is now poised for expansion. The company's plans include reaching a wider range of gyms, expanding its corporate subscriptions across its network of sports and wellness facilities, and advancing its research and development projects. In the longer term it is progressing towards an IPO, a move which will solidify its position at the forefront of innovation in the fitness technology sector.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
50% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2024
$200m
SERIES G
Jul 2023
$236.8m
SERIES F
Total funding: $591.8m
Company benefits
- Development budget
- Internal trainings
- Flexible working hours
- EN & DE language courses
- 30 days of holiday
- Hybrid work model
- Corporate Benefits
- Company & team events
- Wellpass membership
- Inhouse gym
- Lease a bike
- Sabbatical
Company HQ
Union Station, Denver, CO
Leadership
Graduated from Ludwig Maximilian University of Munich with a Diploma in Business Administration. Previously worked as an Investor at Vantis, Demodesk, and Personio.
Florian Sauter
(CTO)Graduated from the Technical University of Munich with a Diploma in Electrical Engineering and Information Technology.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 8 more jobs at EGYM