Vice President of Account Management, Mastercard
$235-391k
Salary range varies depending on location
More information about location
Global payments technology company
Job no longer available
Global payments technology company
1001+ employees
Job no longer available
$235-391k
Salary range varies depending on location
More information about location
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- Have you ever proactively identified and solved complex problems that impact customer relationships, executive management or the direction of the business?
- Have you ever prepared proposals, RFP’s, and negotiated contractual relationships with various internal and external stakeholders?
- Are you motivated to be a part team empowering community institutions and ultimately enriching the communities in which they serve?
- Strong knowledge and success in the payments space, with proven customer account management experience
- Forward-thinking, with an ability for creative approaches to solve business problems
- Strong ability to influence and build consensus across cross-functional units, leadership levels, external partners and customer; with established negotiation skills
- Results-oriented and ability to perform in a fast-paced and changing environment
- Excellent verbal and written communication, negotiation, and project management skills
- Payments knowledge with a proven track record of solution selling including using functionality and problem solving to differentiate and derive value/revenue
- Leadership of people, processes and/or major workstreams either direct or cross-functional with accountability and responsibility
- Broad market awareness, able to think strategically, creatively and able to work collaboratively
What the job involves
- As part of the Community Institution Account Management team, our role is to be bold and innovative partners to community banks and credit unions to deliver their customers/members and the communities for which they serve
- We operate as an extension of our customers organizations to develop and execute joint strategies driving innovative payment solutions that deliver a superior cardholder experience, while delivering with incremental value to our organizations
- The successful candidate for this position will be a member of the Community Institutions leadership team, helping shape the future of payments for our customers
- This position is ideal for someone who is a collaborative thought-leader, can bring a strong customer-centric business perspective, has experience deepening relationships, creative and proven negotiation expertise and the ability to effective lead people and processes
- Partner, lead and develop Mastercard’s relationships within the community institutions sector
- Work directly with community banks and credit unions to co-create strategies followed by their execution with Mastercard assets and resources driving incremental value for our combined organizations
- Serve as an executive point of contact and leader to a team of day-to-day account managers, at times serving as both an internal/external liaison for driving our mutual business objectives
- Coordinate across customers and internal stakeholders, to include Finance, Business Development, Legal, Product, and Delivery teams to ensure consistent and effective customer relationship management
- Drive the development and execution of annual account plans that align with both our customers and Mastercard’s mutual business objectives
- Grow and deepen relationships across all levels within your assigned book of business
- Leverage and influence MasterCard solutions and product management resources to deliver exceptional customer value
- Lead initiatives to identify and present new business opportunities to customers that will drive incremental value our customers and their end consumers
- Conduct quarterly business reviews and annual planning sessions with executive key stakeholders
- Enable and optimize teams success through creative leadership and advocacy that removes friction from our processes
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company HQ
Purchase, Harrison, NY
Leadership
Michael Miebach
(CEO)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
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