Customer Success Manager, Deepki
Platform Adoption Specialist, German Speaker
2-5 days a week in office (Vla du Clos de Malevart, Paris)
Data intelligence platform
Open for applications
Data intelligence platform
201-500 employees
Open for applications
2-5 days a week in office (Vla du Clos de Malevart, Paris)
201-500 employees
Company mission
To support real estate players in their transition towards net zero.
Role
Who you are
- This role requires a passion for data & tech topics, excellent problem-solving skills, and exceptional communication abilities
- Bachelor's degree in a relevant field or equivalent practical experience
- Strong problem-solving skills and ability to think critically
- Excellent written and verbal communication skills, with the ability to articulate complex concepts in a clear and concise manner
- Excellent proficiency in English and German
- Empathetic and customer-centric mindset with a passion for delivering exceptional customer experiences
- Team player mindset, sharing best practices internally, ability to find solutions who will benefit to all
- Interest in data management
- Ability to work independently, manage multiple priorities, and adapt to changing requirements in a fast-paced environment
What the job involves
- We are seeking a highly motivated and customer-centric Customer Success Manager (Platform Adoption Specialist) to join our dynamic team to manage our german and international customers from our HQ based in Paris
- As a Platform Adoption Specialist, you will play a crucial role in ensuring a seamless transition and successful adoption of our platform by our clients
- You will serve as the primary point of contact for end-user enablement, platform improvement and issue resolution, helping our clients harness the full potential of our solution
- Primary point of contact for end-user enablement, platform improvement and issue resolution
- Provide exceptional customer service by promptly addressing and resolving client questions, concerns, and technical issues through various channels (e.g., email, phone)
- Conduct thorough training sessions and workshops to educate clients on the platform's features, functionality, and best practices
- Proactively identify and troubleshoot platform-related issues, working closely with cross-functional teams to provide timely resolutions
- Collaborate with the product team to gather client feedback, identify areas for improvement, and contribute to the continuous enhancement of our platform
- Contribute to the creation and improvement of internal processes, with a specific focus on international deployment
- Maintain accurate and up-to-date records of client interactions, support tickets, and issue resolutions in our CRM system
Our take
The French-based data intelligence platform, Deepki, enables clients to collect ESG - Environmental, Social and Governance - data and provides investment plans to guide them towards reaching net zero carbon emissions.
The real estate sector is responsible for approximately 40% of the Earth’s carbon emissions; hence Deepki’s market space is both appealing for brands and urgent for the planet. Indeed, the company has seen 100% year-on-year growth over the past few years given the real estate sector’s increasing need for insight into their ESG performance.
2022 funding, co-led by One Peak and Highland Europe, will be invested into greatening Deepki’s impact by funding its support of more asset owners in combating climate change as well as accelerating its international deployment.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
75% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2022
$157.8m
SERIES C
Jun 2019
$8.5m
EARLY VC
Total funding: $168.5m
Company benefits
- We provide a flexible environment where employees can work from home up to 3 days per week.
- We organize regular social events to build relationships and spirit among employees.
- We invest heavily in the training and development of our employees and invite all new “Deepkies” to take part in a 2-day onboarding session in Paris during their first 2 months in the company.
- Health/Pension Insurance
- Meal vouchers
- Transportation allowance
- Winter and summer bonuses
Company values
- Drive
- Commitment
- Righteousness
- Goodwill
Company HQ
Folie-Méricourt, Paris, France
Articles
Leadership
Emmanuel Blanchet
(Managing Director)Previously served as Manager for Carbone 4 and was Commercial Business Manager for Bouygues Construction.
Vincent Bryant
(CEO)Previously served as Director for Cap Digital, Energy Efficiency Director for Cofely Ineo, Cofely Endel and GDF SUEZ Energy Services, and as Utilities Business Manager for M&C Energy Group.
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