Client Account Manager, Pinterest
12-Month Fixed Term
1 day a week in office (Richmond Street West, Toronto)
Visual bookmarking tool for saving & discovering creative ideas
Job no longer available
Visual bookmarking tool for saving & discovering creative ideas
1001+ employees
Job no longer available
1 day a week in office (Richmond Street West, Toronto)
1001+ employees
Company mission
To bring everyone the inspiration to create a life they love.
Role
Who you are
- Digital advertising sales experience, managing high value relationships, driving strategic learning agendas and owning client communication
- Track record of compelling data-backed storytelling and recommendations
- Expert in managing forecasts and achieving goals
- Strong communication skills in person, on the phone, and through email
- A team player who’s able to work in a fast-paced environment with technical and non-technical teams
- Expertise in digital advertising and media sales including campaign optimization, analytical problem solving, and product/platform knowledge
- Technical foundation with relevant experience in Search/Shopping/Display/Social advertising technologies
What the job involves
- Build and nurture relationships with our Partners, proactively reaching out to partners regarding campaign performance, optimizations, updates, and opportunities
- Ensure that our partners objectives and requirements are met by liaising between them and our internal teams ( Measurement & Insights, Product Marketing, Creative Strategy, etc)
- Gain a deep understanding of our partners’ business goals and turn data into compelling stories and actionable insights to help them succeed
- Specifically own the “how” conversation with advertisers to advise on media strategies across targeting, bidding models, creative, measurement, etc
- Become an expert at Pinterest campaign best practices, enabling yourself to be the resource for performance related opportunities
- Ensure that campaign setup is optimal
- Interpret and communicate campaign results so that the customer sees impact
- Evaluate if a digital media campaign is successful and how to troubleshoot
- Understand how to drive results, optimize campaigns and deliver performance updates to partners
- Ensure the performance metrics that were agreed upon are being met, and take action to course correct
- Actively engaging in client meetings to understand their key objectives and challenges
- Presenting and explaining complex solutions in a clear and concise manner to help partners achieve their objectives
- Handle resistance, complaints, or objections from partners professionally and patiently
- Cross sell and upsell opportunities that contribute to the team’s ability to exceed revenue targets
- Understand complex processes and products, distilling them down into a digestible format for our partners’, Provide partners with guidance and expertise on product, service best practices and features
- Be highly knowledgeable about all relevant Pinterest ad product features and capable of clearly explaining their benefits to a customer
- Maintain up-to-date education and fluency on evolving product roadmap and iterations
- Efficiently interfaces with appropriate cross-functional teams to answer product-related questions or challenges when needed
- Pitch new performance products and campaign best practices at scale
Our take
Inspiration and ideas can pop into your head at any time, and with the growth of social media and networking, sharing these interests and gaining exposure has never been easier. Pinterest exists to display these moments visually, as a kind of digital pinboard allowing users to save and share digital images which have inspired them.
Pinterest's emphasis on visual discovery has differentiated it from competitors and created a more positive and fulfilling experience for its users. Pinterest in many ways provides a respite from the ceaseless negativity that plagues social media such as Facebook and Twitter, and this is perhaps responsible for its userbase expanding to 450 million users in 2022, driven by uptake mostly outside of North America.
Pinterest has not been immune to woes affecting the global tech sector and made about 5% of its workforce redundant at the end of 2022 and the start of 2023. Having restructured to face a challenging climate, it is well-positioned to resume its growth, which has increased consistently year on year. Its immediate goals are to continue to grow its user base and expand the uptake of its short video product, which it aims to monetize.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Ben Silbermann
(CEO)Worked as a Product Specialist at Google for 2 years before leaving to work on his own apps, which led to founding Pinterest
People progressing
Joined as Marketing Lead, promoted to Head of Growth Ops for English-speaking markets after 3 years. They've have since been promoted to Global Head of Editorial, a position they started in 2022.
Salary benchmarks
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