Junior Operations Analyst, Experian

Salary not provided

+ Discretionary bonus plan & sharesave scheme

ServiceNow

Junior and Mid level

Nottingham

5 days a week in office (Fairham House, Nottingham)

Free credit check, score, and report

Posted today

Free credit check, score, and report

1001+ employees

B2CB2BFinancial Services

Posted today

Salary not provided

+ Discretionary bonus plan & sharesave scheme

ServiceNow

Junior and Mid level

Nottingham

5 days a week in office (Fairham House, Nottingham)

1001+ employees

B2CB2BFinancial Services

Company mission

We’re focused on a clear purpose — to create a better tomorrow for consumers, for businesses, for our communities and for our people. It's our mission to improve financial inclusion. By improving access to financial services, we empower people to unlock opportunities and transform their lives.

Job

Company

Role

Who you are

Desire to develop IT Operations skills with on the job with support
Experience in client support (internal or external)
Active interest in technology
Willingness to work in an office-based role

Desirable

Experience with ITIL processes
Experience dealing with technology-related issues
Familiarity with service management tools such as ServiceNow

What the job involves

We are recruiting for a Junior Operations Analyst to join our UK&I IT Operations Team who help provide centralized control and monitoring of our critical operations by managing the operational health of the environment
You will join an existing rotational shift pattern reporting to an Operations Shift Manager
Working in this small team, you will help with Providing L1 and L1.5 support to both internal and external customers
Perform monitoring of live services, applications and infrastructure
Call handling from internal and external clients
Log and process incidents according to the Incident Management process, ensuring escalation to the Major Incident Manager for more serious incidents
Respond/Action events received according to the directions given within a corresponding knowledge article, and escalate to the next tier of support, where no resolution by Operations Centre is possible
Ensure the appropriate prioritisation of incidents to allow actions and the avoidance of service level breaches
Participate in post incident reviews following a major event\incident
Contribute to the improvement of the Operations Centre and the technical service which it delivers

Our take

Experian is one of the world's leading data and technology companies, best known for helping people and businesses understand and improve their credit. With free credit reports and tools that let users boost their score using everyday bills, Experian is making managing money a whole lot easier.

It's a powerhouse of a company too, operating in 32 countries and boasting an employee count of over 24,000. And its reach stretches across industries, helping lenders make fairer decisions, supporting healthcare teams in preventing fraud, and guiding businesses to use data more intelligently. It's a trusted name at the very heart of how the world uses data to make smarter financial decisions.

It's also investing in new technologies and ideas to make finance even fairer and faster. As data becomes more important in our digital lives, Experian's focus on innovation and transparency will surely keep helping people take control of their financial stories.

Steph

Company Specialist at Welcome to the Jungle

Insights

Glassdoor (3.8)

Trustpilot (3.5)

Company

Company benefits

Hybrid working
Flexible working
Discretionary bonus
Pension
Bupa Healthcare
Sharesave Scheme
25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave
Discounted gym membership
Discounted dental cover

Company values

Working with integrity - We know that trust isn’t given, it’s earned. We’re committed to working with integrity and operating responsibly in every facet of our business. At Experian, that means treating our data, our people and our environment with respect.
Treating data with respect - We handle the data of 1.3 billion people and 166 million businesses worldwide, so it’s essential to our business that we maintain their trust. Ensuring that we collect, store and manage data safely and responsibly is fundamental to our success.
Investing in our community - We’re committed to investing our time, resources and partnerships to create a better tomorrow for our community.
Unlocking the power of data - Data has the power to transform lives for the better, so we're leveraging new technologies and innovative products to do just that.

Company HQ

Nottingham, UK

Articles

Affirm to Report All Pay-Over-Time Loans to TransUnion

Kelley Blue Book, Experian Team Up to Bring Buyers Better Vehicle History Reports

Leadership

Brian Cassin

(CEO)

Previously the Chief Financial Officer of Experian and, before that, Managing Director at Greenhill & Co., Brian served for nine years as a non-executive director of J Sainsbury plc. He has also held various senior roles at Baring Brothers International and the London Stock Exchange.

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