Product Operations Manager, DoubleVerify

• Technical curiosity, strong written communication (ex: Slack, Google Docs, JIRA), and a genuine passion for growing your direct reports’ careers & skills are must-haves
• 2+ years’ experience as a people manager of 3 or more team members
• 6+ years’ experience in Product Operations, Product Management, or Program Management in a tech company, ad agency, or in-house advertising function
• Excellent stakeholder alignment, executive-facing presentation, and time-management skills
• Experience analyzing, forecasting, and visualizing operational metrics such as throughput, utilization, and accuracy

Desirable

• Your direct reports work on human-in-the-loop AI/ML product operations across a variety of content types including mobile apps, connected TV, online long- and short-form video, and social media platforms
• Among these, video content labeling, quality assurance, and training will be the majority of your focus
• Though work is centered around ET time zone hours, you will collaborate with in-house & vendor partners globally in locations such as London, India, Finland, and Israel
• The hiring manager for this role is also located in our NYC office
• This role has a player-coach element to it, so strategically vital individual contributor work will be part of your workload
• A typical week includes stakeholder rituals (ex: intaking Product requests for labeled data sets, or leaving feedback on a Data Science strategy paper), direct report 1:1s, sprint-planning, deliverable troubleshooting for the Video team, and occasional client-facing work
• You will also interface directly with content policy experts and will lead work that sometimes includes upsetting content (ex: death and injury, violence, CSAM.)
• You will manage at least one Business Process Outsourcing relationship, run regular performance reviews, you will directly manage up to 5 people in NYC HQ, measure output quality, and ensure their workforce is up-to-date on recent policy revisions
• The AI Classification department supports the product operations for DoubleVerify’s Brand Safety and Suitability solutions
• We make social media platforms and the open web safer for advertisers, brands, and publishers
• Our team’s collaborations across DoubleVerify deliver both manual & automated solutions for content classifications ranging from copyright infringement, to violence, to inflammatory politics & news
• As a globally diverse team of AI Classification Specialists, we continuously improve labeling operations to maintain & enhance our industry-leading position in brand safety and suitability for all publishing channels DoubleVerify supports
• Our work betters the experience of brands, advertisers, and publishers globally, and reduces the ROI of bad actors who seek to monetize harmful or unsuitable content through the advertising ecosystem
• Guide these teams to deliver manual classifications of various content with the highest quality. Ensure the delivery of training data and daily risk triage processes, as well ad-hoc requests from product managers and clients
• Manage cross-functional stakeholder requirements via effective communication, collaboration, and consultation with leaders in the USA, global BPOs, and nearshore operations
• Scope, define, and manage the intake of new projects for your team. Help educate your partners on the team’s capabilities and deliver manual classification projects on-time
• Own and optimize the office operations by providing perks, incentives, and career development resources to delight your team members