Customer Success Manager, Klue
CA$80-100k
Plus variable and an opportunity to participate in our Employee Stock Option Plan
2+ days a week in office
Competitive enablement software
Open for applications
Competitive enablement software
201-500 employees
Open for applications
CA$80-100k
Plus variable and an opportunity to participate in our Employee Stock Option Plan
2+ days a week in office
201-500 employees
Company mission
To enable revenue teams with the insights they need to win, when they need it, and wherever they live.
Role
Who you are
- You’ve worked in a strategic B2B Customer Success role and understand what it takes to drive impact at scale
- You put your customers first—always—and love seeing them shine
- Building trust and meaningful relationships comes naturally to you
- You own the commercial outcomes of your book of business, from renewals to expansions
- You’re skilled with CRM, content management, and collaboration tools, knowing how to leverage them to support customer success
- You have a solid understanding of customer engagement strategies and how to apply them in real-world scenarios
- You can turn data into a compelling story, effectively presenting ROI to stakeholders
- You embrace AI as a tool to enhance efficiency, uncover insights, and elevate customer success strategies
What the job involves
- As a Customer Success Manager, you’ll be the person your customers can always count on. Your mission? To guide them through their Klue journey, you’ll champion adoption, foster strong relationships, and ensure that our customers are set up for long-term success—because when they win, we all win
- Strategic Advisor: Step into the role of a trusted partner, where you get to deeply understand your customers’ business goals and match them with Klue’s solutions to spark their success
- Change Leader: Be the driving force behind transformative change, guiding customers through the shift to new tools and processes—and watch as you turn skeptics into passionate champions
- Renewals & Expansions: Take charge of renewals and discover exciting opportunities for expansion, ensuring your customers unlock long-term value and ROI from Klue
- Problem Solver: Step up to the challenge of tackling at-risk scenarios with creativity and confidence, crafting solutions that make a real difference
- Metrics-Driven: Immerse yourself in the world of SaaS metrics—GRR, NRR, churn, and more—and see how your work directly impacts results and drives success
- AI-Powered Efficiency: Leverage AI-driven tools to streamline workflows, enhance customer insights, and drive smarter, data-backed decisions—helping you work faster and deliver more value to customers
Our take
The integration of market data into the many functions of enterprise has been a consistent trend in SaaS markets for a number of years. Klue is taking a similar approach for teams looking to understand competitive landscapes.
The startup is uniquely attempting to create a new category of ‘competitive enablement software’. Whereas other software companies sought to fix a company’s business intelligence needs or content placement strategies, Klue brings all of these services together under the lens of competitive positioning.
Klue plans to find ways to reduce the burden of collecting intel and also automate insights. The company wants to introduce deeper integrations with enterprise tools like Slack, Salesforce, Gong, Highspot and Gainsights.
The biggest risk facing the company is that their product is currently more enterprise friendly, supported by customer specialists. For the software company to achieve true scale, they will want to democratise access to competitive enablement with a self-serve software available to small businesses.
Freddie
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2023
$2m
GRANT
Dec 2021
$62m
SERIES B
Total funding: $89m
Company benefits
- We gather compensation benchmarking data across BC and Canada’s Tech Industry, and use that data to build a range for our current team and future talent based on skill, capabilities and potential
- We currently have extended health benefits
- Vacation. Unlimited Vacation. We want the team to prioritize wellness and avoid burnout. We want to also give individuals autonomy to choose how and when they take vacation. We understand and respect that everyone’s needs for time off are different, just like our team.
- Work-life integration: Hybrid work model, flexible working schedules, and a global team
Company HQ
Downtown Vancouver, Vancouver, BC
Leadership
Jason Smith
(CEO)Key roles include President at Vision Critical, a global market research software leader, and co-founder of Columbus Group, a digital agency pioneer acquired by TELUS. Advisor and consultant to early-stage companies. Stint as a VP at Electronic Arts.
Sarathay Naicker
(CTO)Prior to Klue, Sarathay rose to become the Chief Technologist at major cloud company, Sophos. Prior to that Sarathay was a senior developer at ActiveState until 2003.
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