Director of Business Operations, Relay
CA$184.5-225.5k
For candidates who demonstrate full readiness for the defined scope of the role, the typical starting salary is $205,000 CAD. Offers below this point reflect candidates we believe can grow into the full scope of the role with support and development
Online business banking and money management
Be an early applicant
Online business banking and money management
201-500 employees
Be an early applicant
CA$184.5-225.5k
For candidates who demonstrate full readiness for the defined scope of the role, the typical starting salary is $205,000 CAD. Offers below this point reflect candidates we believe can grow into the full scope of the role with support and development
201-500 employees
Company mission
To help small businesses have greater financial clarity to build health, lasting businesses.
Role
Who you are
- You’ve led BizOps, Strategy & Operations, Product Ops, CX Ops, Risk Ops, or a similar function in a scale-up environment
- You have hands-on experience designing and deploying AI workflows, automations, or agent-based processes that improved real business outcomes
- You’re data-fluent: you can define KPIs, assess data quality, interpret trends, and use data to prioritize operational work
- You’re a strong systems thinker who can connect people, process, tooling, data, and operating cadence into scalable ways of working
- You’ve managed teams and operate as a player-coach, balancing strategic prioritization with hands-on execution
- You can align senior stakeholders, push back when priorities drift, and keep teams focused on the highest-leverage work
- You’re comfortable with ambiguity, zero-to-one work, and building the playbook while the business continues to scale
- We're looking for people who are relentless, curious, and care deeply about the work. You're encouraged to apply even if your experience doesn't perfectly match the job description -- your perspective and drive matter more
What the job involves
- We’re looking for a Director of Business Operations to join Relay’s Business Operations team, reporting to our VP of Operations
- The team’s north star is to scale processes, making Relay’s business teams self-learning, AI-augmented, and faster than the market
- You’ll be the number two on the team, partnering across CX, Product, Data, Risk, Finance, and other business functions to identify the highest-impact opportunities and build the workflows, automations, operating cadences, and systems that move them
- Your mission is to improve every other team’s north star metrics by transforming how the business runs
- This role will help build and scale Relay’s BizOps function across Customer Experience Operations, Product Operations, and Risk Operations
- You’ll operate one altitude above functional ops, keeping teams focused on the highest-leverage work while ensuring they have the right processes, data, tooling, and accountability structures to execute effectively
- Partner with the VP of Operations to identify, prioritize, and execute Relay’s highest-impact operational opportunities
- Lead the BizOps function across CX Ops, Product Ops, and Risk Ops, including direct management of the CX Ops Lead and Product Ops Manager
- Build and optimize operating cadences, processes, KPI structures, and accountability systems across BizOps-owned functions
- Drive cross-functional projects with Data and business teams, including business quality scoring, customer data infrastructure, KPI taxonomy, and data quality
- Design, deploy, and improve AI workflows, automations, and agent-driven processes using Claude and Relay’s existing tech stack
- Own a quarterly BizOps roadmap, keeping senior stakeholders aligned on priorities, progress, tradeoffs, and measurable outcomes
- Improve the north star metrics of the teams you support, including CX ticket volume, CSAT, one-touch resolution, Product Ops adoption, and other function-specific KPIs
Application process
- Stage 1: A 30-minute Google Meet video call with a member of our Talent team
- Stage 2: A 45-minute Google Meet video call with the VP of Ops
- Stage 3: A 60-minute in-person interview with a member of the Leadership team
- Stage 4: A take-home case study followed by a 60-minute Google Meet video call with our team
Our take
Traditional banking options can feel outdated and tedious, especially if this includes in-person visits and waiting in line. This has led to the rise of online banking - but lots of smaller companies have to navigate multiple complicated applications in order to manage this business banking.
This is what Relay aims to fix. It's no-fee, online banking and money management platform looks to tackle financial complexity for SMBs. The company's goal is to fully automate the finance function using banking that deeply integrates into back-office systems. And its software is designed to affordably increase financial clarity and security, reducing the time spent on administrative tasks.
Relay is focused on its long-term goals and plans to scale up distribution and grow in sales, marketing, customer support, operations, engineering and product. The company currently serves thousands of SMBs across the US with the goal to get 100,000 small businesses over the next few years.
Freddie
Company Specialist at Welcome to the Jungle
Insights
58% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2026
$50m
LATE VC
May 2024
$32.2m
SERIES B
Total funding: $101.7m
Company benefits
- Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary. Since 2023, 66%+ of employees have received salary increases, with multiple new team members joining just last year.
- Social connection: We believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders.
- Personal and professional growth: Through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success. Even with more than half of our team joining in the last 12 months, almost 20% have received promotions in the last year alone.
- Parental leave with top-up: We offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive
- Comprehensive health benefits: Enjoy full health benefits from day one: no probation period required. We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents.
- Hybrid work environment: We value meaningful collaboration and connection at our Toronto office three days per week, with lunch, snacks, and beverages on us.
- Top-tier equipment: As a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating.
- Flexible vacation and time off: Every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays.
- Dog-friendly space: Can dogs really make you happy and healthy? We don’t know for sure, but since we don’t want to chance it, our office is 100% floof-friendly.
- Award-winning workplace: As a winner of CB Insights' Fintech 100, Deloitte Canada's Technology Fast 50, Forbes Fintech 50, and the CIX Top 10 Growth Award, Relay is a recognized innovative and high-growth company.
Company HQ
St. Lawrence, Toronto, ON
Leadership
Yoseph West
(Co-Founder & CEO)Yoseph has a range of experience including serving as the CEO at Vuru, Director of Product Engagement at Wave, and Head of Marketing at Hubdoc.
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