Client Engagement Senior Manager, Mursion
$100-130k
+ Bonus + Equity
Immersive training simulations to practice high stakes conversations
Open for applications
Immersive training simulations to practice high stakes conversations
201-500 employees
Open for applications
$100-130k
+ Bonus + Equity
201-500 employees
Company mission
To improve human interactions - one relationship at a time.
Role
Who you are
- 5+ years in a CSM role at a tech firm or consulting experience
- Strong process orientation and program management experience – you can successfully bring together and manage the internal expertise necessary to deliver on client expectations
- Strong content development skills (playbooks, presentations, etc.)
- Strong client management skills (ability to sell, manage disgruntled clients, develop relationships with senior stakeholders)
- Ability to zoom in and out – you can synthesize a large amount of information into well-informed strategic choices for the business while also understanding the details pertaining to a current assignment deeply
- Determination to succeed and evidence of tangible impact for clients and your past company(ies) – you are motivated by aligning goals of the customer and Mursion to win
- Comfortable navigating within uncertainty - you can be agile to adapt your approach and mindset to lead dynamic partnerships
- Ability to work cross functionally and in ambiguous environments – you enjoy working on unknown or new topics that you may not have prior experience in. You care more about getting the right answer than being right
Desirable
- Experience in the ‘Future of Work’ or Education / Edtech space
What the job involves
- Mursion is growing its Client Engagement team, with initial focus on driving behavior change at scale at large scale organizations and strategic partners
- This is a leadership role that will work in close partnership within our client engagement team, with close partnership with product, marketing, sales, and operations
- Client engagement managers wear many hats, and are often included in cross-functional projects
- (Client Engagement) Partner with senior leaders at Fortune 500 clients to design, implement, and derive insights from Mursion programs. Collaborate with clients on designing communication plans, measurement approaches, and work to secure renewals and expansions
- (Strategy) Partnering with key executives in the organization to tackle key strategic special projects and collaborate cross-functionally to execute
- (GTM) Develop and execute key elements of Mursion’s standard playbook to ensure a scalable process in the delivery, creation, and oversight of Mursion products
- (GTM) Partner with the leadership team to scope out and develop key strategic partnerships needed to further enhance our current product offering and provide additional critical insights for our clients
- (Leadership) As a leader at the company, develop and coach other team members on the Mursion team
- (Expertise) Become a future of work expert and track and monitor key market trends that are impacting our business model and strategically outline potential ways to adjust and react
Application process
- Qualified candidates should submit a resume
- Applications will be reviewed on a rolling basis, so interested parties are encouraged to submit as soon as possible
Our take
Mursion is a virtual reality platform that specializes in training professionals in a range of communication and interpersonal skills. The company has created a range of training packages for educators that aim to make learning more accessible and enjoyable.
Professional standard communication and people skills are essential in the modern workplace. To address this, Murison conducted surveys across various industries to identify key workplace dynamics, which informed the design of their tailored training modules.
Mursion has captured good levels of attention and is used by a wide range of organizations in healthcare, education, hospitality and finance. The company also leverages the data collected through its platform in order to continually update this package, making Mursion a constantly evolving training system perfect for fast-changing fields.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Oct 2022
$5m
LATE VC
Dec 2020
$20m
SERIES B
Total funding: $40m
Company values
- We cultivate empathy - Empathy is at the core of all we do. We make time to communicate and listen before we take action. We make decisions based on reasoned analysis and authentic care for the aspirations of our partners and colleagues
- We lead with curiosity - Curiosity creates lightbulb moments. We are results-oriented innovators who create dynamic solutions to complex problems by encouraging transparency, creativity, and iteration. We are energized by thought-provoking conversations and the diverse perspectives of our partners and peers
- We strive to raise the bar - We see ourselves as trailblazers in simulation. Our learning theory is grounded in research and we demand empirical evidence before concluding our efforts have been successful. We recognize we live in an imperfect world and we embrace our responsibility to promote shared understanding and elevate humankind
- We have the courage to be human - We are a fun-loving, driven team of developers, artists, entrepreneurs, operational masterminds, and technologists dedicated to the proposition that learning experiences can be powerful and playful. It is through our humanity that we create better products and learning experiences for our partners
Company HQ
Pacific Heights, San Francisco, CA
Articles
Leadership
Mark Atkinson
(Co-Founder & CEO)Founder of TeachForward. Member of the Board of Directors at the Oracle Education Foundation and The Danielson Group.
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