Technical Accounts Specialist, SpotHero
$54.4-68k
As well as a discretionary bonus and leading total rewards package including stock options
More information about location
Off-street parking marketplace
Be an early applicant
Off-street parking marketplace
201-500 employees
Be an early applicant
$54.4-68k
As well as a discretionary bonus and leading total rewards package including stock options
More information about location
201-500 employees
Company mission
To simplify finding and booking off-street parking for stress-free travel experiences.
Role
Who you are
- Bachelor’s degree in Computer Science, Computer Engineering, or a related field or equivalent hands-on experience in technical support
- 2+ years experience in a technical support role working with Network related products
- Ability to maintain a high level of productivity while managing multiple competing priorities
- Proven understanding of web technologies such as Chrome, Safari, Firefox, etc
- Good understanding of API technologies and troubleshooting (Postman preferred)
- Beginner SQL knowledge (DataGrip preferred)
- Experience with Salesforce, Jira and Confluence
- Problem-Solving: You articulate the root cause of problems using logical assumptions
- Action-Oriented - Maintains a sense of urgency to complete a task and seeks information rather than waiting for it
- Collaboration & Feedback: You drive alignment, prioritization and transparency for stakeholders on our PARCS integrations pipeline considering business objectives and goals
- Communication: You communicate effectively and efficiently both verbally and in writing to present complex problems, goals, and ideas in a way that is accessible even to those unfamiliar with the project
- Reliability: You support your team while consistently delivering on projects, and communicate promptly to set expectations appropriately
What the job involves
- We're seeking a Technical Accounts Specialist to join our Revenue Operations team!
- You will be responsible for partnering with Growth Managers, IT & PARCS service vendors, Operators and Integrations to onboard 3rd party integrations onto the SpotHero platform and fulfillment activities for Operators looking to leverage SpotHero services
- Effective at partnering internally and externally to drive resolution of both new fulfillment requests and integration issues
- Goal to improve process and procedure of onboarding new integrations, overall customer experience, and operator satisfaction with our products
- Work with Operators, PARCS vendors, IT services vendors, Revenue Operations, Growth Managers and Customer Heroes to monitor and investigate technical issues while communicating updates and workarounds appropriately
- Problem-solve to discover the root cause of both internal and external issues, ranging from misconfigurations to equipment scanner errors, to enhance the overall service quality and strengthen customer satisfaction ratings
- Triage issues for Engineering to ensure that the most critical and pressing are taken care of appropriately
- Ensures the Salesforce queue is maintained at acceptable levels and status is current and accurate. Communicate solutions to Operators and Growth Managers
- Work with Operators, PARCS vendors, IT services vendors, Growth Manager, to support new supply locations onto SpotHero platform with a focus on Monthly APIs
- Consult with Integrations and PARCS Vendors to onboard new integrations/products/solutions onto the SpotHero Platform
- Increase efficiency at diagnosing, documenting, and resolving complicated issues
- Attend biweekly Product/Supply/Support Sync, representing the voice of the Operators and Supply team
- Partners with Revenue Operations to proactively share improvements in the support and onboarding intake process
- Partners with Technical Support Specialists and Integrations Squad to increase efficiency at diagnosing, documenting, and resolving complicated issues
- Secure and safeguard data to preserve its integrity, reliability, and availability and ensure appropriate access levels are maintained
- Assist SMS-Admin team with requests that require a higher level of technical support
- Systems/Tools we use:
- SpotHero Admin Backend
- Salesforce
- Retool
- BI Tool (Looker preferred)
- Issue and Project Tracking Software (Jira preferred)
- Knowledge Sharing Platform (Confluence preferred)
- API testing tools for manual / exploratory testing (SOAPUI, Postman Preferred)
Our take
Finding a parking spot is an ever-increasing challenge, that is being solved by SpotHero, a platform which helps people find and book off-road parking across Canada and the US.
SpotHero is evolving with current trends by offering car-sharing and commercial fleet options, alongside partnering with Android Auto to increase its reservations and joining up with the navigation app Waze. It offers services to corporations too, and brings standardization to the otherwise fragmented and often confusing parking industry.
As the only independent off-street parking marketplace in North America, SpotHero has established a robust infrastructure and is expanding its services and coverage. Part of this is in its recent partnership with Google, to integrate marketing reservations into Google Maps. This, along with its existing partnerships with platforms like Apple Maps, puts SpotHero in an exciting spot going forward.
Steph
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2025
$2.5m
LATE VC
Aug 2019
$50m
SERIES D
Total funding: $120.1m
Company benefits
- Career game changer – A truly unique experience to work for a fast-growing startup in a role with unlimited potential for growth
- Flexible PTO policy and great work/life balance – We value and support each individual team member
- Annual parking stipend – we help people park!
- The opportunity to collaborate with fun, innovative, and passionate people in a casual, yet highly productive atmosphere
- Up to 95% of Medical Premiums, 50% of Dental & Vision Premiums, company-sponsored Life Insurance, 401K, and generous parental leave
Company HQ
Chicago Loop, Chicago, IL
Leadership
Mark Lawrence
(Co-Founder & CEO)Having studied Finance and Spanish at Bradley University, they spent 2 years as a Financial Analyst at Bank of America, before leaving in July 2010. That October, they founded SpotHero as CEO.
Larry Kiss
(Co-Founder & Chief Architect Officer)Having started their career at Advanced Micro Devices, they then worked at Motorola for 3 years and also as a Freelance Developer. They co-founded SpotHero with Mark, before co-founding iNotary in March 2011, where they worked as CTO for a year.
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