Outreach.io Program Manager, ServiceNow
$102.9-169.8k
+ Equity (when applicable + Variable/incentive compensation
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$102.9-169.8k
+ Equity (when applicable + Variable/incentive compensation
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- BA/BS or equivalent experience
- 2+ years of experience with Outreach.io or similar technology
- Outreach Administrator certification (preferred but not required)
- Experience with CRM systems (preferably Dynamics)
- Strong understanding of sales and marketing messaging skills to craft sales-ready emails
- Familiarity with Account-Based Selling strategies
- Ability to thrive in a fast-paced, dynamic environment
- Excellent verbal and written communication skills
- Experience training and supporting Outreach.io users
What the job involves
- We are seeking a highly motivated Outreach.io Program Manager to improve the effectiveness of Outreach.io in engaging customers and prospects
- You will work closely with the Sales, Marketing, and Operations teams to ensure optimal use of the Outreach.io platform
- Additionally, as the system administrator, you will be responsible for managing all content, processes, and reporting
- Develop and maintain sequences, templates, snippets, and meeting types in Outreach.io
- Test, analyze, and refine content to enhance performance and engagement
- Conduct trend analysis and generate reports on effectiveness and user adoption
- Manage rulesets, profiles, org settings, user configurations, triggers, and automated processes
- Enforce tagging and collection protocols for streamlined organization
- Ensure CRM data cleanliness across Outreach.io, Dynamics, and ZoomInfo
- Collaborate with marketing to identify and segment leads for Outreach.io sequences
- Oversee SDR and Sales Team onboarding, ensuring a seamless Outreach.io setup
- Lead trainings, office hours, and documentation efforts to drive user adoption
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Share this job
View 84 more jobs at ServiceNow