Commerce Account Executiv, Emplifi
North America
AI-powered social media management & marketing platform
Job no longer available
AI-powered social media management & marketing platform
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To deliver growth, increased sales, and improved loyalty.
Role
Who you are
- Bachelor's degree in Business, Marketing, Communications, or a related field
- Minimum of 5 years of sales or product expertise experience, in the ecommerce space
- Strong knowledge of commerce solutions and their applications in business
- Ability to articulate complex product features in a simple and persuasive manner
- Excellent verbal and written communication skills
- Strong collaboration skills, able to work alongside various internal teams to achieve shared goals
- Solid negotiation and presentation skills
- Proven experience in multi thread selling with stakeholders across departments
- Experience in competitive markets with an emphasis on displacement
What the job involves
- The Commerce Product Specialist is a key overlay player within Emplifi’s sales team, supporting Account Executives (AEs) in positioning and promoting our commerce solutions
- This includes market-leading UGC, Reviews and Live Commerce products
- Working alongside CSMs, AEs and BDRs, the Commerce Product Specialist will assist in generating and closing new business and upsell opportunities, specifically for Emplifi’s Commerce solutions in an assigned sales region(s) or territories
- Maintain in-depth knowledge of Emplifi's commerce solutions and their application across various business scenarios
- Support AEs in client meetings to present and demonstrate the capabilities and benefits of our commerce solutions
- Collaborate with AEs to identify potential opportunities for commerce solutions within existing and prospective accounts
- Tailor presentations to client needs, showcasing how our commerce solutions can address their specific challenges and objectives
- Work closely with the Solution Consultant, Customer Success Manager, and AE to deliver tailored presentations of commerce solutions to clients
- Understand clients' ecommerce challenges and offer solutions from our product suite to address these
- Equip the sales team with the necessary knowledge and materials to effectively sell our commerce solutions
- Collect feedback from the sales team and clients to help refine product offerings and sales strategies
- Stay updated with the latest trends in the commerce space to position our solutions effectively against competitors
- Provide insights to the product team based on market feedback and client interactions, aiding in product development and enhancement
- Assist AEs in identifying potential leads specifically interested in commerce solutions
- Help in qualifying these leads based on their ecommerce needs and readiness
- Assist in the strategic placement of commerce solutions within the sales pipeline, prioritizing high-potential opportunities
- Collaborate with AEs in forecasting sales for commerce solutions and strategizing for success
- Assist AEs in driving forward complex deals with multiple stakeholders and specific business or technical needs
- Anticipating business or technical risk and working with the AE to navigate to maximize close rate
Our take
Companies across all sectors look to constantly improve customer experience and user journeys. It’s important with evolving technologies for companies to stay fluid using customer insight or feedback to tailor experiences and stay relevant. Emplifi is a customer engagement platform designed to support brands with insights needed to understand their customers and provides tools to better the CX journeys.
The company supports deep understanding of the most used social media platforms through to automated AI-powered solutions to iron out bumps in the user journey. Emplifi has created a plethora of cloud products that can be suitable for a multitude of clients, opening themselves up to a wide client base. The company has also integrated Snapchat and deepened TikTok understanding among the already connected apps, to help convert clients' social media followers into their customers.
And with an impressive client roster of over 7,000 including the likes of Delta Air Lines, Ford Motor Company, and McDonald's. Emplifi also received funding in 2022 to accelerate product innovation and growth through existing and new markets, and launched 10 new AI-powered marketing and customer care tools to accelerate its growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Feb 2014
$26m
SERIES C
Nov 2012
$6m
SERIES B
Total funding: $34m
Company HQ
Easton, Columbus, OH
Leadership
Ohad Hecht
(CEO)Prior to joining Emplifi in 2024, Ohad co-founded Prodport where he served as the CEO. He also spent 11 years at Emarsys in various roles, including COO and CEO.
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