Outbound Sales Development Representative, Tidio
More information about location
AI-powered customer service platform
Job no longer available
AI-powered customer service platform
101-200 employees
Job no longer available
More information about location
101-200 employees
Company mission
To help small and medium businesses grow by giving them access to a top-notch AI-driven tool.
Role
Who you are
- Minimum 4 years of experience as an Outbound SDR/BDR in the B2B SaaS industry and a proven track record of successful lead generation and qualification
- Native or near-native level command of English
- Experience in making high-volume sales calls and managing a generated pipeline
- Experience with SMBs and Midmarket sales
- Attention to detail and good data hygiene - to maintain profiles in a database and be on track with your activity goals
- The ability to conduct engaging phone calls and write persuasive emails
- Curiosity around understanding the SMB/Midmarket industry and how different companies could use Tidio
- Exceptional listening skills that help you to understand well clients perspective
- Passion for the tech field and focus on developing a sales-oriented career
What the job involves
- Form of employment: Contract of employment or B2B contract (self-employed)
- We are looking for an experienced and passionate Sales Development Representative to join our international Sales
- You will contribute to the overall sales success by generating a leads pipeline, performing qualification and discovery, and then, scheduling product demonstration calls for the Tidio AE team
- Outreach our potential clients with phone calls and personalized email sequences to spark interest in Tidio+
- Qualify leads and conduct initial discovery calls to understand customer requirements and pain points
- Manage a pipeline of high, and medium-intent leads in a well-organized and effective way
- Keep a track record of data for a better understanding of changes in a pipeline and the progress of key performance metrics
- Consistently meet and exceed monthly activity, pipeline, and new business metrics
- Maintain an up-to-date knowledge of our product, customer stories and the best sales practices
- Leverage tools like Hubspot, DialPad and Seamless
- Actively partner with your peers from the Sales, Marketing, and Customer Success teams to contribute to the overall success of the sales process
Application process
- You will be asked about introducing yourself in a short video
- Zoom call with the recruiter about the position and the team - 45 minutes
- Interview with the Hiring Manager - 30 minutes
- Short task and preparation for the Mock Call
- Final interview + Mock Call - 45 minutes
- Reference check
- Offer and fireworks!🎉
Our take
The events of the past few years have seen customer service requests shoot up, proving overwhelming for small-to-medium sized businesses. Tidio offers an all-in-one platform for customer service enquiries, leveraging live chat apps and AI-powered chatbots to scale customer service operations without the needed for added staff.
There are a number of customer service automation platforms, but Tidio stands out for its simple implementation and structure. Users can integrate Tidio with third-party services, like email providers or Facebook, enabling teams to manage customer enquiries from a shared inbox, streamlining communication.
With the company finding that its chatbots and sales generation features have positively impacted revenue, its no surprise that demand is high (Tidio has already secured over 500 million unique users.) It is a well-funded and popular company, which sets it up nicely for future success as it moves to scale operations and expand market reach.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Flexible work - work from home, one of our offices, or a company-supported coworking space
- Min. 26 days off
- Annual salary review
- Individual work equipment
- Premium medical insurance
- Sport & wellness budget
- Development budget
- Tech guilds where you can discuss the latest news in your field
- Buddy program
- Referral program
- Free English classes
- Apple discounts
- Tidio Camp in summer, Winter parties, regular team get-togethers… we always try to make room for fun!
Company HQ
Śródmieście-Północ, Szczecin, West Pomeranian Voivodeship
Leadership
Marcin Wiktor
(Co-Founder)Co-founded Tidio in 2013 after receiving a Master's Degree in Political Economy and Financial Analysis from the University of Gdansk.
Titus Golas
(Co-Founder & CEO)Co-founded Tidio in 2013 and was listed as one of Forbes 30 under 30 four years in a row.
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