Customer Engineer, Scale AI
Enterprise
$140-170k
+ Equity
Training and validation data for AI applications
Job no longer available
Training and validation data for AI applications
1001+ employees
Job no longer available
$140-170k
+ Equity
1001+ employees
Company mission
To accelerate the development of AI applications.
Role
Who you are
- The ideal candidate will have a strong technical knowledge in web development and APIs and also understanding of customer management principles and practices
- Strong engineering background a Bachelor’s degree in Computer Science, Mathematics, or another quantitative field or equivalent strong engineering background
- 2+ years of engineering experience, post-graduation, ideally in a client-facing setting
- Proficiency in one or more of Python, React, Typescript, Node, Next.js, CSS
- Experience owning design and implementation for heavily used frontend apps
- Experience scaling products at hyper growth startups
- Experience tinkering with or productizing LLMs, vector databases, and the other latest AI technologies
Desirable
- 2+ years of consulting or customer engagement experience
- Experience with major cloud providers (AWS, Azure, GCP) and Kubernetes
What the job involves
- We are seeking an experienced customer engineer to join our team and play a pivotal role in working with industry leading Generative AI companies to build and scale our fast growing product to shape the future of GenAI adoption in the enterprise space
- This exciting role lies at the intersection of customer delivery and engineering, providing you with a wealth of experience and stimulating both sides of your brain
- In this role, your daily tasks may include engaging in discussions about integration and API architectures with engineers, working with large datasets, developing custom tools, and meeting with customer executives
- Build relationships with technical and business customer stakeholders at all levels and across all roles and help them build and improve GenAI applications
- Deliver experiments and push production code at a high velocity and level of quality in both our customer’s and Scale’s codebases
- Be the voice of the customer by capturing, documenting, and championing new customer requirements
- Manage the long-term health of the customer base by identifying and preempting areas of risk or concern
- Be able and willing to multi-task and learn new technologies quickly
Our take
When training AI models, lack of access to large scale, high quality, labelled data is often the barrier preventing machine learning teams from building something great. In fact, labelled data is even more essential than the algorithms themselves. Scale AI is solving this by providing easy access through developer APIs to a huge variety of labelled data sets covering a large range of areas within computer vision and natural language processing.
It seems that almost every company now is offering artificial intelligence enabled products to automate every aspect of our lives. By positioning themselves as the go-to source for high quality tagged data, Scale AI is in an excellent position as the AI sector continues it's exponential growth.
With innovative AI projects across a range of sectors including retail, energy, and healthcare, Scale AI is now a leader in the industry alongside OpenAI. It continues to forge partnerships with fintech tools and software engine developers such as Brex and Luminar to continue its evolution of digital markets.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
May 2024
$1bn
SERIES F
Apr 2021
$325m
SERIES E
Total funding: $1.6bn
Company benefits
- Health, Dental & Vision Coverage: Our health plans give you the flexibility to select the right coverage for you and eligible family members through a variety of plan options
- Easy to use 401(K): Plan and invest for the future with a 401(k) via Guideline. Scale’s 401(k) plan provides you an opportunity to defer compensation for your long-term savings
- Wellness Fund: We care about the physical, mental, and emotional wellbeing of all Scaliens. Our $100/month wellness stipend can be used for gym memberships, acupuncture, meditation apps, and so much more
- Virtual Social Activities: Being remote has not stopped us from hosting fun virtual events. From trivia night to candle making, we ensure employees are fostering connections & building strong relationships
- Learning & Development: We know how important career growth is for Scaliens, so we offer a $500/year L&D stipend to help support continued development throughout your journey
- Flexible Work Hours: Flexible hours allow you to work when you are most productive. You can work with your manager to best plan your daily work schedule
- Generous Paid Time Off: Enjoy time to travel or plan a staycation. We encourage employees to take time off to recharge and prevent burnout. We have a flexible PTO policy where each employee is afforded the flexibility to take planned time-off as needed
- Commuter Benefits: Set aside pre-tax dollars to use on qualified transportation expenses to help ease your commute
- Parental Leave: Balancing work and family is essential, and Scale understands the importance of having adequate leave policies in place to promote a healthy home and work life
Company HQ
Rincon Hill, San Francisco, CA
Leadership
Alexander Wang
(CEO)Dropped out of a bachelors degree at MiT in Computer Science and Mathematics. Previously worked for 2 years as a Software Engineer and Algorithm Developer in the finance industry and 2 years as a Tech Lead at Quora. Youngest founder funded by Accel as a teenager.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 108 more jobs at Scale AI