Client Solutions Engineer, Cover Genius
+ Stock Options
B2B insurance and warranty API
Job no longer available
B2B insurance and warranty API
501-1000 employees
Job no longer available
+ Stock Options
501-1000 employees
Company mission
To protect all the customers of the world’s largest digital companies.
Role
Who you are
- Customer-facing experience in sales, sales engineering, consulting or related function desirable
- 5+ years programming experience in Python, JavaScript, PHP or similar
- 5+ years of experience with web technologies such as HTTP, HTML, XML
- Understanding of how APIs are designed and implemented
- Ability to communicate complex ideas in a clear, concise manner both verbally and in writing
- Excellent presentation and organisational skills
- Bachelor's degree in a relevant field
- A postgraduate degree and/or record of academic achievement is also desirable
What the job involves
- As a Client Solutions on our Partner Services Team, you will articulate and showcase the value of our product offerings from pre-sales through post implementation
- To drive success in this role, you will have a proven track record of technical problem-solving and client engagement, along with an understanding of software development and system architecture
- As the Client Solutions Engineer, you will need to effectively communicate complex technical concepts to both technical and non-technical stakeholders
- You will also troubleshoot and contribute to problem-solving complex technical issues
- You will work closely with cross-functional teams to ensure the seamless integration of our products into clients' existing systems
- Regular collaboration with Partner Services and Strategic Partnerships teams will be key in ensuring that client expectations are not only met but exceeded
- This will help in delivering comprehensive solutions that drive growth and innovation for our partners
- Support our partners by creating code examples and documentation to support our their growth
- Answer partners' technical questions and provide explanations of technical concepts and issues
- Assist with new partnership opportunities, prepare technical sales material, develop proof of concepts (POCs) and support demonstrations to win new business
- Develop an in-depth understanding of Cover Genius’ product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues
- Use SQL, Kibana, Google BigQuery, Google Data Studio and related technologies to identify and present actionable business growth opportunities to partners
- Support multiple partner engagements concurrently to ensure successful integrations
- Identify opportunities for improving existing solutions, make recommendations and implement changes through automation of activities to optimize client engagements
Our take
Insurance plans and warranties are staples of a successful digital company, but setting them up is challenging. Businesses must compare and write contracts with insurance providers which require the expensive assistance of legal and financial teams, Add to this the cost of web designers who can embed the service online, and insurance and warranties quickly become unaffordable to smaller businesses.
Cover Genius provides end-to-end APIs called XCover and XClaim for embedding insurance and warranty plans onto online stores, preventing the business from having to compare, arrange and deploy insurance plans themselves. The company's policies are for any business, can be translated into over 40 languages, and are designed to be read easily without unnecessary jargon.
Whilst other insurtech companies offer similar services to Cover Genius, the company has uniquely focused on ensuring its plans are easily readable, translatable, and dynamically priced based on personal requirements. Although the company initially aimed to facilitate insurance and warranty plans for smaller businesses, it also partners with large enterprises such as Ryanair, Amazon, and eBay. In 2024 it secured impressive Series E funding off the back of a year where it achieved 107% year-on-year growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
30% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2024
$80m
SERIES E
Nov 2022
$70m
SERIES D
Total funding: $242m
Company benefits
- Flexible Working Conditions
- Employee Stock Options
- Ongoing Learning
- Paid Parental Leave
- Wellness Initiatives
- When From Home When You Want
- Peer Bonuses and Founder Awards Program
- International Working Opportunities
- GC Gives giveback program, led by the team
Company HQ
Midtown South, New York, NY
Leadership
Angus McDonald
(CEO)They were the General Manager of Emerge Digital. Formerly the VP of International Business Development for iClick Interactive Asia Limited.
Chris Bayley
(CIO)They were the former Business Development Manager for Google. Previously an Investor and Executive Director of Software.com from 2009 to 2019.
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