IT Support Specialist, SchooLinks
$45-75k
Career planning platform
Be an early applicant
Career planning platform
1001+ employees
Be an early applicant
$45-75k
1001+ employees
Company mission
To transform school districts into talent pipelines.
Role
Who you are
- 2+ years in IT support or operations, ideally in SaaS
- Experience with Google Workspace and VPNs
- Familiarity with SOC 2 controls and endpoint security
- Experience with JIRA Service Desk, Front, Zapier
- Strong troubleshooting, organizational, and communication skills
- Bonus: Experience automating onboarding/offboarding
What the job involves
- We’re looking for a detail-oriented and proactive IT Support Specialist to manage core IT operations and support the employee lifecycle, with a vision towards automating and scaling our IT processes
- You’ll be responsible for maintaining a secure and productive digital workplace, helping drive compliance processes (SOC2), and ensuring employees have the tools they need to succeed
- Employee onboarding & offboarding (accounts, devices, permissions)
- Administer Google Workspace (users, groups, settings)
- VPN configuration and support
- Conduct user access reviews
- Assist with SOC 2 evidence collection and compliance tasks
- Order, track, and manage laptop/device inventory
- Triage phishing, malware, and endpoint security issues
- Provide technical support for internal tools and software (e.g., Zoom, Slack, Notion)
- Use JIRA Service Desk to manage tickets and internal projects
- Leverage Zapier and other tools for automation of internal processes
- Help enforce document access and IT security best practices
Our take
SchooLinks provides a framework to help students figure out what careers might suit them - and how to get there - through a multitude of features from personality tests to financial aid calculators.
Founded in 2014, the company has grown its market position with an increasing number of customers, and continued to develop and improve both its features and integrations. For example, a partnership with Common App has enabled students using SchoolLinks to directly apply to over 900 higher education institutions with ease.
SchooLink's most notable competitor is Naviance, another company supplying college and career readiness tools, which has also seen significant progress in the market. That said, SchooLink's strong history of growth coupled with having substantial funding at its back should allow it to solidify its own place and capture further success moving forward.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
273% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2024
$80m
SERIES B
Mar 2021
$8.3m
SERIES A
Total funding: $90.6m
Company benefits
- Fully covered healthcare that includes vision, dental, and other perks, with partial dependent coverage
- Company sponsored 401k and up to 1% matching contributions
- (If you're on site in Austin) snacks and catered lunch at least once a week
- Asynchronous, results-first work culture
- 3+ Weeks PTO and 8 national holidays off
Company HQ
Govalle, Austin, TX
Leadership
Katie Fang
(CEO & Founder)Founded SchoolLinks soon after attaining a Bachelor of Commerce Degree in Finance at the University of British Columbia.
Salary benchmarks
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